ServerView Resource Orchestrator Cloud Edition V3.0.0 Reference Guide for Infrastructure Administrators (Resource Management)

4.1 Collecting Troubleshooting Data

This section explains how to collect the data required to diagnose the causes of problems.

Use the following method to collect data with the rcxadm mgrctl snap command or the rcxadm agtctl snap command, and collect VM management software data.

Collection Method

Perform the following procedure on the server from which data is to be collected:

1. Log on to the server with OS administrator privileges.

   OS administrative privileges are required to collect troubleshooting data.

2. Execute the rcxadm mgrctl snap -full command or the rcxadm agtctl snap -full command.

   Note that the command differs depending on the server from which data is collected.

   • For Admin Servers:

     [Windows]

     >"Installation_folder\Manager\bin\rcxadm" mgrctl snap [-dir directory] -full <RETURN>

     [Linux]

     # /opt/FJSVrcvmr/bin/rcxadm mgrctl snap [-dir directory] -full <RETURN>

   • For Managed Servers:

     [Windows/Hyper-V]

     >"Installation_folder\Agent\bin\rcxadm" agtctl snap [-dir directory] -full <RETURN>

     [Linux/VMware]

     # /opt/FJSVrcxat/bin/rcxadm agtctl snap [-dir directory] -full <RETURN>

   Note

   The command to collect the data cannot be executed with VMware ESXi because an agent of Resource Orchestrator cannot be installed.

3. Collect the storage management software and VM management software data.

   For details on the collection method, refer to the manuals of each storage management software and VM management software.

   [VMware]
   If the VM management software is VMware vCenter Server, perform the following operations. Check that sufficient disk space is available in the storage location as the size of the collected troubleshooting data file is large.

   1. Start the VMware vSphere (TM) Client and connect to VMware vCenter Server as a user with system administrator privileges.

   2. From the menu, select [Administration]-[Export System Logs].

   3. For the collection target, specify VMware vCenter Server.

   4. Specify the storage location, and click <OK>.

   Send the collected troubleshooting data to Fujitsu technical staff.

For details on troubleshooting data, refer to "Chapter 15 Troubleshooting" in the "Operation Guide VE".

If problems that are not described in this section occur, refer to "Chapter 15 Troubleshooting" in the "Operation Guide VE".