This section explains how to identify the network device on which an error has occurred.
Use the following procedure to determine the location of the problem.
Confirm the network device status using the ROR console.
If event logs showing the changing port state of network devices are not output.
If a port status change on a registered network device is detected, the message number 22784 will be output.
If the port status is "down" or "unknown" and that change was not caused by the infrastructure administrator, it may indicates a problem with the network device.
If status icons of resources on the network device tree have not changed to a status other than normal
When there is a network device on which changing state has occurred, check if the device is the network device used for an L-Platform for which notification has been received.
When changing state occurs on a network device which is not used for the L-Platform for which notification has been received, refer to "11.4.1.2 When Changing State is Detected during Status Confirmation Using the ROR Console".
When the network device on which changing state has occurred is a firewall or a server load balancer
In the orchestration tree, select the L-Platform providing services for which notification has been received from other administrator or user that an error has occurred.
Select the [Resource List] tab of the Main Panel.
Confirm [Use Resource] of [Firewall List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device confirmed in 1. on which changing state has occurred, the error will be identified as having occurred on the network device (firewall).
Additionally, confirm the status of the specified firewall.
For details on how to confirm the status of the firewall, refer to "11.4.2 Firewall Status Confirmation".
Confirm [Use Resource] of the [Server Load Balancer List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device confirmed in 1. on which changing state has occurred, the error will be identified as having occurred on the network device (server load balancer).
Additionally, confirm the status of the specified server load balancer.
For details on how to confirm the status of the server load balancer, refer to "11.4.3 Server Load Balancer Status Confirmation".
When the network device on which changing state occurs is something other than a firewall and a server load balancer
Confirm the name of the network resource.
The name of the network resource can be confirmed in the items of the displayed results of the rcxadm netdevice show command (AllocatedResources[Network]). Specify the name of the network device confirmed in 1. for the name of the network device name for the name option.
Select the L-Platform from the orchestration tree.
Select the L-Server under the L-Platform.
Select the [Resource Details] tab of the Main Panel.
Confirm [Network Resource] of [Network Information]. When the network device name is the same as the name confirmed in a., the error on the network device (L2 switch) can be identified on the specified network device that was confirmed in a.
Additionally, confirm the status of the specified L2 switch.
For details on how to confirm the L2 switch status, refer to "11.4.4 L2 Switch Status Confirmation".
When there is no network device on which changing state has occurred, one of the following errors may have occurred.
The wrong access control rules have been applied to the firewall, and passing of communication packet data is being rejected
Use the following procedure to confirm the status of the firewall.
Identify the firewall used for the notified L-Platform.
For details on how to specify the firewall, refer to "When the network device on which changing state has occurred is a firewall or a server load balancer ".
Confirm the status of the firewall.
For details on how to confirm the status of the firewall, refer to "11.4.2 Firewall Status Confirmation".
An error occurred in a network device that is managed using Resource Orchestrator
Request investigation from the network device administrator from the following point of view.
If an error has occurred on a network device connecting to the network device used for the L-Platform.
If an error has occurred on a network device on the communication route to the L-Platform
The network device administrator must confirm the network device status, using the following procedure.
Log in directly to a network device other than the L-Platform.
Confirm the status of the network device.
See
For details on the rcxadm netdevice command, refer to "3.8 rcxadm netdevice" in the "Reference Guide (Command/XML) CE".
For details on the operations (such as status confirmation) for network devices, refer to the manuals of network devices.
When changing state is detected during status confirmation using the ROR console, it can be determined that an error might have occurred on the network device which has indicated changing state (a firewall, a server load balancer or an L2 switch).
When the network device on which changing state has occurred is a firewall
Confirm the status of the firewall.
For details on how to confirm the status of the firewall, refer to "11.4.2 Firewall Status Confirmation".
When the network device on which changing state has occurred is a server load balancer
Confirm the status of the server load balancer.
For details on how to confirm the status of the server load balancer, refer to "11.4.3 Server Load Balancer Status Confirmation".
When the network device on which changing state has occurred is an L2 switch
Check the status of the L2 switch.
For details on how to confirm the L2 switch status, refer to "11.4.4 L2 Switch Status Confirmation".
See
For details on the operations (such as status confirmation) for network devices, refer to the manuals of network devices.
