3.3.2 Message Output During Uninstallation

[I402-ERR001] Failed to delete the %s file. Please contact the system administrator.

Variable Information

%s : name of file failed to be deleted

Cause

Failed to delete the file.

Resolution

Please delete the file manually.

[I402-ERR002] Failed to delete the log saving directory. Please contact the system administrator.

Cause

Failed to delete the folder.

Resolution

Please delete the folder manually.

[I402-ERR003] Failed to read the value of registry. Please contact the system administrator.The uninstallation is cancelled.

Cause

Failed to read the value of the registry.

Resolution

This could be caused because some value of the registry is deleted. Please contact Fujitsu technical staff.

[I402-ERR004] Failed to create the registry. Please uninstall again after logging on as Administrator. The uninstallation is cancelled.

Cause

Failed to generate the value of the registry.

Resolution

Please reuninstall it after logging on as an administrator.

[I402-ERR005] Failed to delete the registry. Please uninstall again after logging on as Administrator. The uninstallation is cancelled.

Cause

Failed to delete the value of the registry.

Resolution

Please reuninstall it after logging on as administrator.

[I402-ERR006] The user who performs uninstallation does not have Administrator authority. Please uninstall again after logging on as Administrator. The uninstallation is cancelled.

Cause

The user who performs uninstallation does not have administrator authority.

Resolution

Please reuninstall it after logging on as administrator.

[I402-ERR007] Failed to uninstall the Systemwalker Desktop Keeper client. Please confirm the error contents in the installation log file. Installation log file:[%s]. The uninstallation is cancelled.

Variable Information

%s : installation log file name

Cause

This will be displayed when an error occurred during the uninstallation in silent mode.

Resolution

Please confirm the incorrect contents in installation log file in the path displayed in message.

[I402-ERR008] Failed to delete the service. Please contact the system administrator. The uninstallation is cancelled.

Cause

Fail to delete the CT service.

Resolution

Please contact the system administrator.

[I402-ERR101] The password does not match. Please enter the correct password. The uninstallation is cancelled.

Cause

When starting the uninstallation, the password is not specified in the parameter.

Resolution

Please specify the password in the parameter when starting the uninstallation.

[I402-ERR102] The system tries to uninstall, but the correct password is not entered. (If you want to reinstall, please uninstall first before installing.) The uninstallation is cancelled.

Cause

The password specified in the parameter is incorrect.

Resolution

Please specify the correct password.

[I402-ERR103] The service of Systemwalker Desktop Keeper cannot be stopped. The uninstallation is cancelled.

Cause

The Systemwalker Desktop Keeper client services cannot be stopped during uninstallation.

Resolution

The above mentioned occurs when services have no response. Please reuninstall it after rebooting.

[I402-ERR104] Please contact the system administrator.

Cause

Failed to replace the command prompt by shortcut.

Resolution

When it belongs to NT series, please modify the link address of the command prompt shortcut as “cmd.exe” program of system folder. When it belongs to 9X series, please modify the link address of the command prompt shortcut as “command.com” program of system folder.

[I402-ERR105] The parameter format specified in the command line is incorrect. Please record in the correct format.
ex. > Setup.exe /Silent "Password:[password], Reboot:1"
The uninstallation is cancelled.

Cause

The parameter format is incorrect.

Resolution

Please enter in the correct parameter format.

[I402-ERR106] The parameter cannot be read through the command line. Please uninstall again after confirming the parameter. The uninstallation is cancelled.

Cause

Failed to read the parameter from the command line.

Resolution

Please reuninstall it after confirming the parameters.

[I402-ERR107] The uninstallation parameter has been specified. The Desktop Keeper client has not been connected. The uninstallation is cancelled.

Cause

It is required to uninstall when Desktop Keeper client is still not installed.

Resolution

[I402-ERR108] The previous installation and uninstallation are not completed. Please uninstall again after restarting. The uninstallation is cancelled.

Cause

The computer does not reboot after the previous installation/uninstallation.

Resolution

Please reuninstall it after rebooting.

[I402-ERR109] The value of “Reboot” is incorrect. Please enter the correct value. The uninstallation is cancelled.

Cause

The value of parameter “Reboot” is incorrect.

Resolution

Please enter a correct value.

[I412-ERR101] The password does not match. Please enter the correct password.

Cause

The password does not match.

Resolution

Please enter the correct password.