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Systemwalker Desktop Patrol V14g User's Guide
Systemwalker

Preface

Purpose of this Guide

This guide gives an introduction to the following products, as well as functional overview and knowledge required to use them.

Systemwalker is a generic name for the distributed system management product provided by Fujitsu Limited.


Intended Readers

This guide is for the following readers.

To understand the contents of this guide, the following knowledge is essential.

Structure of this Guide

This guide consists of Chapter 1~4 and an appendix.

Chapter 1 Overview of Systemwalker Desktop Patrol

This chapter describes the positioning of Systemwalker Desktop Patrol in the Systemwalker product system, the effect of installation of Systemwalker Desktop Patrol and its features.

In addition, this chapter describes the knowledge and the concept required when using Systemwalker Desktop Patrol.

Chapter 2 Systemwalker Desktop Patrol Functions

This chapter describes functions of Systemwalker Desktop Patrol.

Chapter 3 Operating Environment

This chapter describes the necessary environment for running the Systemwalker Desktop Patrol.

Chapter 4 Link with Other Products

This chapter describes the linkage methods of Systemwalker Desktop Patrol with other products.

Appendix A Term Table

This appendix lists the items changed from Systemwalker Desktop Patrol V13.0.0.

Glossary

This glossary explains the terms used in Systemwalker Desktop Patrol.


Location of This Guide

In Systemwalker Desktop Patrol manual, location of this guide is shown as follows.

Manual Name

Contents

Systemwalker Desktop Patrol User’s Guide (This Guide)

Basic knowledge of Systemwalker Desktop Patrol, such as overview, features, functions, etc.

Systemwalker Desktop Patrol Installation Guide

How to perform installation settings, change operation environment, maintain and manage Systemwalker Desktop Patrol.

Systemwalker Desktop Patrol Operation Guide: for Administrators

How to collect PC information, install security patches, distribute software, license management, management ledger, and environment setup of Systemwalker Desktop Keeper.

Systemwalker Desktop Patrol Operation Guide: for Clients

How to install, operate and change the settings of the client side. In addition, it explains how to handle error messages output from client side.

Systemwalker Desktop Patrol Reference Manual

Commands, files and port numbers used in Systemwalker Desktop Patrol. In addition, it explains how to handle error message output from Systemwalker Desktop Patrol.

Also, the following manuals are enclosed as Systemwalker Live Help manuals. Please refer to them when you use the remote operation function (Systemwalker Live Help Function).

Manual Name

Contents

Systemwalker Live Help User's Guide

It explains how to install Systemwalker Live Help, how to use the hardware and software and set the support center. In addition, it also explains how to manage by Live Help Connection Manager.

Systemwalker Live Help Client Guide

It explains how to install, use and set Systemwalker Live Help Client.

Symbols used in this guide

This guide uses the following names, symbols and abbreviations for explications.


Symbols used in commands

This subsection describes the symbols used in the examples of commands.

Meaning of Symbols

Symbol

Meaning

[ ]

Indicates that the items enclosed in these brackets can be omitted.

l

Indicates that one of the items separated by this symbol should be selected.


Symbols used in this guide

The following symbols are used in this guide.

Meaning of Symbols

Symbol

Meaning

n

Indicates variable value.


Note

Indicates an item requires special attention.

Point

Indicates useful information.


DTP installation directory

The directory in which “Systemwalker Desktop Patrol CS”, “Systemwalker Desktop Patrol DS”, “Systemwalker Desktop Patrol AC”, “Systemwalker Desktop Patrol ADT” or “Systemwalker Desktop Patrol CT” is installed is indicated as the DTP installation directory.


Abbreviations

In this guide, the product names are abbreviated as follows.

Product Name

Abbreviation

Systemwalker Desktop Patrol CS

CS

Systemwalker Desktop Patrol DS

DS

Systemwalker Desktop Patrol AC

AC

Systemwalker Desktop Patrol ADT

ADT

Systemwalker Desktop Patrol CT

CT

In this guide, the operating system names are abbreviated as follows.

Abbreviation

Full Name

Windows Server® 2008

Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Standard without Hyper-V™
Microsoft® Windows Server® 2008 Enterprise without Hyper-V™
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise

Windows Server® 2003

Microsoft® Windows Server® 2003, Standard Edition
Microsoft® Windows Server® 2003, Enterprise Edition
Microsoft® Windows Server® 2003, Standard x64 Edition
Microsoft® Windows Server® 2003, Enterprise x64 Edition
Microsoft® Windows Server® 2003 R2, Standard Edition
Microsoft® Windows Server® 2003 R2, Enterprise Edition
Microsoft® Windows Server® 2003 R2, Standard x64 Edition
Microsoft® Windows Server® 2003 R2, Enterprise x64 Edition

Windows® 7

Windows® 7 Enterprise
Windows® 7 Ultimate
Windows® 7 Professional
Windows® 7 Home Premium

Windows Vista®

Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Enterprise
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Ultimate 64-bit Edition
Microsoft® Windows Vista® Enterprise 64-bit Edition
Microsoft® Windows Vista® Business 64-bit Edition
Microsoft® Windows Vista® Home Premium 64-bit Edition
Microsoft® Windows Vista® Home Basic 64-bit Edition

Windows® XP

Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition

Windows

Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Standard without Hyper-V™
Microsoft® Windows Server® 2008 Enterprise without Hyper-V™
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2003, Standard Edition
Microsoft® Windows Server® 2003, Enterprise Edition
Microsoft® Windows Server® 2003, Standard x64 Edition
Microsoft® Windows Server® 2003, Enterprise x64 Edition
Microsoft® Windows Server® 2003 R2, Standard Edition
Microsoft® Windows Server® 2003 R2, Enterprise Edition
Microsoft® Windows Server® 2003 R2, Standard x64 Edition
Microsoft® Windows Server® 2003 R2, Enterprise x64 Edition
Windows® 7 Enterprise
Windows® 7 Ultimate
Windows® 7 Professional
Windows® 7 Home Premium
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Enterprise
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Ultimate 64-bit Edition
Microsoft® Windows Vista® Enterprise 64-bit Edition
Microsoft® Windows Vista® Business 64-bit Edition
Microsoft® Windows Vista® Home Premium 64-bit Edition
Microsoft® Windows Vista® Home Basic 64-bit Edition
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition

IIS

Internet Information Services 6.0
Internet Information Services 7.0
Internet Information Services 7.5

IE

Microsoft® Internet Explorer® 6.0
Windows® Internet Explorer® 7
Windows® Internet Explorer® 8
Windows® Internet Explorer® 9


Export Management Regulations

Our documentation may include special technology based on Foreign Exchange and Foreign Trade Control Law. In such a case, to export the relevant documentation(s) or to provide any overseas resident with the relevant documentation(s), permission based on the above law is necessary.


Trademark

Intel, Intel vPro and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows, Windows NT, Windows Vista, Windows Server, Active Directory and names or product names of other Microsoft's products are registered trademarks of Microsoft Corporation in the United States and other countries

Oracle is the registered trademark of Oracle Corporation.

Symantec, the Symantec logo, and Norton AntiVirus are registered trademarks of Symantec Corporation in the United States.

VirusBuster is registered trademark of Trendmicro Ltd.

VirusScan and NetShield are trademarks or registered trademarks of Network Associate, Inc. or its affiliates.

QND are trademarks of Quality Ltd.

NETM/DM is trademark of Hitachi Ltd.

Other product names described in this document are trademarks or registered trademarks

Screen shots are used in accordance with Microsoft Corporation's guidelines.


March 2012

First edition, March 2012


Copyright 2002 - 2012 FUJITSU LIMITED