Login to the Storage Management Server or Storage Server and collect the data for each server using acmcapture (Troubleshooting data collection command).
Send the collected data to a Fujitsu system engineer (SE).
See
If VSSHP (ETERNUS VSS Hardware Provider) is used for backing up the Exchange database, refer to "How to obtain Error Information" in the "ETERNUS VSS Hardware Provider User's Guide".
Note
Collect the files under these directories if the SQL Server database is backed up or replicated.
<SQL_Server_installation_ directory>\Log
<SQL_Server_installation_ directory> is usually "\Program Files\Microsoft SQL Server\Mssql" (in case of default instance) or "Program Files\Microsoft SQL Server\Mssql$(<Instance_Name>)"(in case of named instance).
