Systemwalker Service Quality Coordinator Installation Guide

9.1 Uninstallation (Windows Version)

This chapter explains how to uninstall this software.

Required privileges

The user must have the privileges of a member of the Administrators group.

Note

Backing up user assets

Before uninstalling this product, back up any user assets that need to be kept. Refer to Chapter 12, "Backup and Restore" in the User's Guide for the backup procedure.

Procedure

This procedure is common to the following installers. Refer to "Uninstalling under a Server Core environment" when uninstalling this software while using an Agent for Server or Agent for Business under a Server Core environment.

• "Systemwalker Service Quality Coordinator Manager"

• "Systemwalker Service Quality Coordinator Proxy Manager"

• "Systemwalker Service Quality Coordinator Agent for Server"

• "Systemwalker Service Quality Coordinator Agent for Business"

• "Systemwalker Service Quality Coordinator Enterprise Manager"

• "Systemwalker Service Quality Coordinator Operation Management Client"

  
  

1. Double-click Add or Remove Programs in Control Panel.

   
   

2. Select the product to remove from the list of applications and click the Remove button.

   
   

3. Click Yes in response to the message Are you sure you want to completely remove the selected application and all its components?

   
   

4. The uninstallation process will commence.

   
   

5. For Operation Management Client, select following option from list of applications and click Delete button.

   • OCMM 7.0

     
     

6. After uninstallation, following directories might be undeleted. In that case, delete following directories manually.

   • Installation directory

   • Variable file directory (except Operation Management Client)

     Note

     If the PDB storage location has been changed (refer to "6.6.1.1 Changing the PDB Storage Location"), then the destination directory needs to be deleted manually.

   • Report management folders (when dividing the report management folder in the operation management client)

     Note

     If the report management folder has been divided, then the virtual directory allocated to the report management folder also need to be deleted manually.

Point

• About the uninstallation of the redistributable packages:
  If the installers are installed on a system that does not have the following redistributable packages already installed, then these are automatically installed for you:

  Windows

  • Microsoft Visual C++ 2005 Redistributable

  • Microsoft Visual C++ 2005 Redistributable (x64) Note: When installed on a Windows x64 machine

  When uninstalling each environment, these packages are not automatically uninstalled.

Note

Uninstalling Systemwalker Service Quality Coordinator from an environment that also contains Systemwalker Centric Manager's Report function

If the computer contains both Systemwalker Centric Manager's Report function and a Systemwalker Service Quality Coordinator Operation Management Client, the Operation Management Client and the Report function will share library settings that are used for displaying graphs. If the Operation Management Client is subsequently uninstalled, some of the libraries used by Systemwalker Centric Manager's Report function will be deregistered from the system and it will no longer be possible to create graphs.

In such cases, run the "regfxdll.bat" batch file provided with Systemwalker Centric Manager's Report function to reregister the relevant libraries and enable graphs to be displayed.

This problem can occur when using the Report function of Systemwalker Centric Manager 13.1.0 or later.

Use the following procedure to run "regfxdll.bat":

1. Open a Command Prompt and change the current directory to the following:

   <Systemwalker Centric Manager installation directory>\mpwalker\mpreport

   In a standard installation, the installation directory is as follows:

   <C:\Win32APP>

   Example

   C:\> cd Win32APP\mpwalker\mpreport

   
   

2. Execute "regfxdll.bat".

   Example

   C:\Win32APP\mpwalker\mpreport> regfxdll.bat

   
   

Warning messages that appear while uninstalling

When uninstalling the software, the following message may appear during restart after you select "Yes, I want to restart my computer now." in the InstallShield Wizard Complete window and click the Complete button. This will have no effect on the uninstallation procedure.

Uninstalling under a Server Core environment

When uninstalling Systemwalker Service Quality Coordinator from a Server Core environment, execute the following command from the command prompt:

Agent for Business

<System drive>\Program Files\InstallShield Installation Information \{88C978F2-6D0A-4B7F-BC5B-17D8DD1FF102}\setup.exe FromControlPanel

Agent for Server

<System drive>\Program Files\InstallShield Installation Information \{72329B17-F397-492B-B235-E2CB41DAC3A6}\setup.exe FromControlPanel

After executing the command, the following window is displayed:

For details about the setup.exe FromControlPanel command, refer to "A.11 Systemwalker Service Quality Coordinator Uninstallation Command (for the server core environment)".