Systemwalker Service Quality Coordinator Installation Guide

7.3 Tasks to perform on the Operation Management Client

The procedure for upgrading an Operation Management Client is described below.

Required privileges

Windows

The user must have the privileges of a member of the Administrators group.

Procedure

The procedure is as follows:

Windows

Performing an upgrade installation of an Operation Management Client

1. Start installing the Operation Management Client in the same way as for the initial installation, as described in "3.1.4 Installing an Operation Management Client".

2. Select "YES" when the prompt appears asking whether to upgrade the existing installation. An overwrite installation is then performed, inheriting the information that was entered for the prompts during the previous installation.

3. The message " IIS has been detected on this system. Register "SSQC" alias in IIS ?" will appear. Select "No". This will result in the settings for the previous virtual directory being maintained.

Setting up the communications environment

If you used either Microsoft® Internet Information Services 6 or Microsoft® Internet Information Services 7 as the communication environment for the Operation Management Client, run the following command:

Microsoft® Internet Information Services 6

Note

Run the command after moving the current directory to <Installation directory>\bin.

<Installation directory>\bin\sqccsetc.bat

Microsoft® Internet Information Services 7

Note

Run the command after moving the current directory to <Installation directory>\bin.

Note that on Windows Vista®, Microsoft® Windows Server® 2008, and Windows® 7 it is necessary to run these commands under an account with administrator privileges. To do so, from the Start menu, select All Programs, Accessories, then right-click Command Prompt and select Run as administrator. Now run the commands described below in the command prompt that appears.

If the CGI of the Operation Management Client is already registered with Microsoft® Internet Information Services, the following error message may be output.

"* appcmd.exe C:\Program Files\SystemwalkerSQC-C\www\cgi-bin\Rep_mk_history.cgi Failed."
ERROR ( message:New add object missing required attributes. Cannot add duplicate collection entry of type 'add' with unique key attribute 'path' set to 'C:\Program Files\SystemwalkerSQC-C\www\cgi-bin\rmmperform.cgi'. )

<Installation directory>\bin\sqccsetc_iis7.bat

Point

Upgrading from V11 or V12

1. Execute the Operation Management Client Upgrade command

   Execute the following command after the Manager has been installed and started:

   C:\Program Files\SystemwalkerSQC-C\bin\sqcv13shift.exe

   
   

   Example

   C:\Program Files\SystemwalkerSQC-C\bin>sqcv13shift.exe

   Sqcv13shift succeeded.

   
   

2. Obtain Agent and Proxy Manager configuration information again

   Obtain the configuration information of the Agent and Proxy Manager again.

   Refer to Section 1.2.2, "Management configuration definition (ConfigurationSettings)" in the User's Guide (Console) for details.

Note

If regular reports were being generated in V11 or V12, it will be necessary to change the information registered with the scheduler.

In this version, a new mandatory option, "-c console_define", has been added to the scheduled report creation command and the scheduled report deletion command. Because this option cannot be omitted, it must be added when upgrading from V11 or V12.

Refer to Section 1.6, "Scheduled Report Operation Commands" in the Reference Guide for details.