Purpose of this manual
This manual describes the management functions provided by Systemwalker Service Quality Coordinator.
It explains practical issues, such as linking to middleware, setting thresholds, and how to create and install a Browser Agent package.
Target audience
This manual is intended for users who will set up and use the Systemwalker Service Quality Coordinator management functions.
Readers of this manual should also have a general understanding of basic operating system and GUI operations as well as a working knowledge of communications protocols such as TCP/IP and SMTP.
Organization of Systemwalker Service Quality Coordinator manuals
The Systemwalker Service Quality Coordinator manuals are organized as follows:
Systemwalker Service Quality Coordinator Technical Guide
Provides an overview of the functions of Systemwalker Service Quality Coordinator.
Systemwalker Service Quality Coordinator Installation Guide
Explains how to install and set up Systemwalker Service Quality Coordinator.
Systemwalker Service Quality Coordinator User's Guide
Explains how to use the functions of Systemwalker Service Quality Coordinator.
Systemwalker Service Quality Coordinator User's Guide (Console Edition)
Explains how to use those functions related to console windows.
Systemwalker Service Quality Coordinator User's Guide (Dashboard Edition)
Explains how to use the dashboard functions.
Systemwalker Service Quality Coordinator Reference Guide
Explains commands, data formats, messages and so on.
Systemwalker Service Quality Coordinator Troubleshooting Guide
Explains how to handle any problems that may occur.
Systemwalker Service Quality Coordinator User's Guide (Website Management Functions Edition)
Explains the Systemwalker Service Quality Coordinator functions that relate to analyzing Web usage and monitoring Web content tampering.
Systemwalker Service Quality Coordinator Glossary
This manual explains Systemwalker Service Quality Coordinator terminology.
Organization of this manual
Chapter 1 Linking to Other Products
This chapter explains the setup procedures for linking Systemwalker Service Quality Coordinator to other products.
Chapter 2 Managing the Volume of Web Transactions
This chapter explains the procedure for managing the volume of Web transactions.
Chapter 3 Management with an Agent for Agentless Monitoring
This chapter explains how to remotely manage a monitored server that does not have an Agent installed.
Chapter 4 Managing End User Response
This chapter presents an overview of end user response measurement, and explains how to set up the environment and how to create and install the Browser Agent package.
Chapter 5 Service Operation Management
This chapter presents an overview of service operational management and explains the environment settings.
Chapter 6 Response and Managed Object Configuration Information (ServiceConf.xml)
This chapter explains how to edit the "ServiceConf.xml" file and how to create BODY files.
Chapter 7 Eco Information Management
This chapter explains how to visually display the current power consumption and temperature status of the monitored IT system.
This chapter explains customized data, such as business data and system operational data.
This chapter explains the definition settings that are made in the templates for getting performance information.
Chapter 10 Threshold Monitoring
This chapter explains how to define thresholds for threshold monitoring and also describes the types of actions for notifying administrators.
Chapter 11 Policy Distribution
This chapter explains how to operate the policy distribution function.
This chapter explains how to back up and restore the operation environment for Systemwalker Service Quality Coordinator.
Appendix A Setup Commands and Resident Processes
This appendix explains the policy command used to set up Systemwalker Service Quality Coordinator, and describes the processes that are started.
Positioning of this document
This manual is common to the following Systemwalker Service Quality Coordinator products for Windows, Linux and Oracle Solaris:
Systemwalker Service Quality Coordinator Enterprise Edition V13.5.0
Systemwalker Service Quality Coordinator Standard Edition V13.5.0
Abbreviations
Microsoft® Windows NT® Server network operating system Version 4.0 and Microsoft® Windows NT® Workstation operating system Version 4.0 are abbreviated as "Windows NT®".
Microsoft® Windows® 2000 Professional operating system, Microsoft® Windows® 2000 Server operating system, and Microsoft® Windows® 2000 Advanced Server operating system are all abbreviated as "Windows® 2000".
Microsoft® Windows® 98 operating system is abbreviated as "Windows® 98".
Microsoft® Windows® XP Professional is abbreviated as "Windows® XP".
Microsoft® Windows Server® 2003 Enterprise Edition, Microsoft® Windows Server® 2003 Standard Edition and Microsoft® Windows Server® 2003 Web Edition are all abbreviated as "Windows® 2003".
Microsoft® Windows Server® 2008 Enterprise and Microsoft® Windows Server® 2008 Standard are abbreviated as "Windows® 2008".
Windows Vista® Home Basic, Windows Vista® Home Premium, Windows Vista® Business, Windows Vista® Enterprise and Windows Vista®Ultimate are abbreviated as "Windows Vista®".
Windows® 7 Home Premium, Windows® 7 Professional, Windows® 7 Enterprise and Windows® 7 Ultimate are abbreviated as "Windows® 7".
Microsoft® SQL Server is abbreviated as "SQL Server".
Microsoft® Cluster Server is abbreviated as "MSCS".
Oracle Solaris might be described as Solaris, Solaris Operating System, or Solaris OS.
Systemwalker Centric Manager is abbreviated as "Centric Manager".
Symfoware Server is abbreviated as "Symfoware".
Interstage Application Server is abbreviated as "Interstage".
Oracle Database is abbreviated as "Oracle".
Systemwalker Resource Coordinator is abbreviated as "Resource Coordinator".
Versions of Systemwalker Service Quality Coordinator that operate under Windows are referred to as "Windows versions".
Versions of Systemwalker Service Quality Coordinator that operate under Solaris are referred to as "Solaris versions".
Versions of Systemwalker Service Quality Coordinator that operate under Linux are referred to as "Linux versions".
Solaris and Linux versions of Systemwalker Service Quality Coordinator are referred to collectively as "UNIX versions".
The term "Agent" is used to refer to articles common to both Agent for Server and Agent for Business.
Conventions used in this document
Edition-specific information
This manual deals mainly with the Standard Edition and Enterprise Edition of Systemwalker Service Quality Coordinator. The following symbols appear in the title or text of an article to distinguish between the Standard Edition (standard specification) and the Enterprise Edition.
This indicates that the article relates specifically to Systemwalker Service Quality Coordinator Enterprise Edition.
This indicates that the article relates specifically to Systemwalker Service Quality Coordinator Standard Edition.
Information specific to Windows or UNIX versions
This document contains information common to both Windows versions and UNIX versions of Systemwalker Service Quality Coordinator. Information specific to only the Windows versions and information specific to only the UNIX versions are distinguished from common information by attaching the following symbols:
[Windows]
This indicates that the article relates specifically to Windows versions.
[UNIX]
This indicates that the article relates specifically to UNIX versions.
The symbols [Solaris], [Linux], [AIX], and [HP-UX] are used to distinguish Solaris, Linux, AIX, and HP-UX versions of Systemwalker Service Quality Coordinator.
If notice should be paid, the information is distinguished from common information by attaching the following symbols:
This indicates that the article relates specifically to Solaris versions.
Symbols
The symbols used with commands are explained below.
[Entry example]
[PARA={a | b | c |...}] |
[Meaning of each symbol]
Symbol | Meaning |
|---|---|
[] | Items enclosed in square brackets are optional. |
{} | Select one of the items enclosed in braces ( { } ). |
__ | When all optional items enclosed in square brackets ( [ ] ) are omitted, the default value indicated by an underscore ( _ ) is used. |
| | Select one of the items separated by vertical bars. |
... | The item immediately before the ellipsis (...) can be repeatedly specified. |
Trademarks
MS-DOS, Microsoft, Windows, the Windows logo and Windows NT are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Oracle is a registered trademark of ORACLE Corporation in the United States.
Linux is a trademark or registered trademark of Mr. Linus Torvalds in the United States and other countries.
Red Hat, RPM and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
Intel, Pentium and Itanium are registered trademarks of Intel Corporation.
Systemwalker is a registered trademark of Fujitsu Limited.
Interstage is a registered trademark of Fujitsu Limited.
Symfoware is a registered trademark of Fujitsu Limited.
Other company names and product names are trademarks or registered trademarks of their respective companies.
Acknowledgement
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)
May 2011
Request
No part of the content of this manual may be reproduced without the written permission of Fujitsu Limited.
The contents of this manual may be changed without notice.
Copyright FUJITSU LIMITED 2003-2011
