ETERNUS SF XL-DATA/MV V13 User's Guide
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Appendix D : Collecting Information for Investigation

This section explains information for each platform.

The information to collect for a UNIX/IA server varies depending on the contents of the problem that occurred.
The following are major categories of problems:

The following information is collected for UNIX/IA servers.

Information to Collect Collecting Method Problem Contents
(1)
Initial-
ization		 (2)
Before Transfer		 (3)
During Transfer
Console Log
Event Log		 Collect the console log and event log. mark_a5 mark_a1 mark_a1
System Disk List Collect the following information.

[For UNIX]

    Solaris
    • The list of disks displayed by the format command
    HP-UX
    • The list of disks displayed by the ioscan command
    Linux
    • The list of character devices displayed by the raw command

[For IA]

  • A bitmap of the disk list displayed by the [Disk Management]
 mark_a1 mark_a1 mark_a5
XL-DATA/MV Program
(executable format file)		 Collect the following files.

[For UNIX]

    Solaris/Linux
    • Files on the /opt/FJSVmftf/bin/ directory
    • Files on the /opt/FJSVmftf/lib/ directory
    HP-UX
    • Files on the /opt/FHPmftf/bin/ directory
    • Files on the /opt/FHPmftf/lib/ directory

[For IA]

  • Exe files on the installation directory
  • Dll files on the installation directory
 mark_a1 mark_a1 mark_a1
XL-DATA/MV Program
(library file)		 Collect the following files.

[For UNIX]

    Solaris/Linux
    • Files on the /opt/FJSVmftf/lib/ directory
    HP-UX
    • Files on the /opt/FHPmftf/lib/ directory

[For IA]

  • Dll files on the installation directory
 mark_a5 mark_a1 mark_a1
Environment Settings File Collect the following files.

[For UNIX]

    Solaris/Linux
    • /etc/opt/FJSVmftf/env/mftfenv.conf
    • .mftf on the home directory of the user concerned
    • .filter_mftf on the home directory of the user concerned (if it exists)
    HP-UX
    • /etc/opt/FHPmftf/env/mftfenv.conf
    • .mftf on the home directory of the user concerned
    • .filter_mftf on the home directory of the user concerned (if it exists)

[For IA]

  • mftfenv.ini on the installation directory
  • mftf.ini on the installation directory
  • startup.ini on the installation directory
  • filter.ini on the installation directory (if it exists)
 mark_a5 mark_a1 mark_a1
Initialization Configuration File When a data transfer volume was initialized on a UNIX server.
    Solaris/Linux
    • The target initialization configuration file(s) on the /etc/opt/FJSVmftf/ini/ directory
    HP-UX
    • The target initialization configuration file(s) on the /etc/opt/FHPmftf/ini/ directory
When an initialization configuration file was used for initialization a data transfer volume by the Disk Utility on an IA system
  • The target initialization configuration file used for initializing by the Disk Utility
 mark_a1 mark_a5 mark_a5
Disk Utility Window during Initialization Collect a bitmap of each window during the initialization using the Disk Utility. mark_a1 mark_a5 mark_a5
Data Transfer Volume Initialization Contents Collect the following information.

[For UNIX]

  • Collect the initialization contents of the target data transfer volume by the mftfdvlst command

[For IA]

  • Collect a bitmap of the window displaying the initialization contents of the target data transfer volume by the Disk Utility
 mark_a2 mark_a1 mark_a1
Information of Daemon or Service when executing Collect the following information.

[For UNIX]

  • Collect the command string when starting the daemon (mftfd).

[For IA]

  • Collect a bitmap of the window displaying the initialization contents of the target data transfer volume by the Disk Utility.
 mark_a5 mark_a1 mark_a5
Environment Information executing Transfer Command Collect the following information.
  • The shell (b shell, c shell, etc.) when executing the transfer command [for only UNIX server]
  • The execution string including the parameter when executing the transfer command
  • A list of the environment variables when executing the transfer command (collect by set, setenv, etc.)
  • A shell script or batch file which is used when executing the transfer command
 mark_a5 mark_a1 mark_a1
Data Transfer Status Collect the following information.

[For UNIX]

  • Collect the data transfer status of the target data transfer volume by the mftfstat command.

[For IA]

  • Collect the data transfer status of the target data transfer volume by the mftfstat.exe command.
 mark_a5 mark_a1 mark_a1
core dump
(memory dump)		 If the XL-DATA/MV process on the UNIX server ended abnormally, the core dump may be collected to the following locations.
For the transfer command, the current directory on which the transfer command was executed.
For the daemon, it is stored as "core" on the following directories.
    Solaris/Linux
    • /var/opt/FJSVmftf/
    HP-UX
    • /var/opt/FHPmftf/
 mark_a2 mark_a2 mark_a2
Crash Address Information If the XL-DATA/MV process on the IA server ends abnormally, make a record of the binary file names (.exe or .dll) and crash address displayed on the message box. mark_a2 mark_a2 mark_a2
Dump for Data Transfer Volume Collect the following information.

[For UNIX]

  • Collect the dump of the target data transfer volume by executing the /usr/mftf/bin/.api/xldmlst command as shown below.
      xldmlst -b target data transfer volume

[For IA]

  • Collect the dump of the target data transfer volume by executing the xldmlst.exe command on the installation directory as shown below.
      xldmlst.exe -b target data transfer volume
 mark_a5 mark_a5 mark_a2
Error-log Information Error-log information is automatically stored in the error log output file on the following directories.
Refer to "The Error-log Information" for details on the Error-log information.
    Solaris Server: /var/opt/FJSVmftf/data
    HP-UX Server: /var/opt/FHPmftf/data
    Linux Server: /var/opt/FJSVmftf/data
 mark_a1 mark_a2 mark_a1
Remarks. mark_a1 : information (file) to collect.
mark_a2 : information (file) to collect if possible.
mark_a5 : unnecessary.
When sending the information (file etc.) to collect, compress them by a data compression utility (such as tar, or zip) if necessary.

If the problem relating to other than the initialization is reproducible, collect the following information in addition to the above.

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