ServerView Resource Orchestrator V2.2.1 User's Guide

G.9 When System Failure Occurs on the VM Management Software Server or VM Management Software during L-Server Creation, Creation Fails but VM Guests Being Created on Server Virtualization Software May Remain.

Description

During L-Server creation, if system failure occurs on the VM management software server or VM management software, one of the following messages may be output in the event log, and L-Server creation may fail.

• FJSVrcx:ERROR:67390:creating VM guest failed. detail=(vmware remote error,vmerrno=101,ip=IP_address)

• FJSVrcx:ERROR:67390:creating VM guest failed. detail=(logout failed(remote error),vmerrno=116,ip=IP_address)

• FJSVrcx:ERROR:67390:creating VM guest failed. detail=timeout occurred

• FJSVrcx:ERROR:67392:modifying VM guest failed. detail=(vmware remote error,vmerrno=101,ip=IP_address)

• FJSVrcx:ERROR:67392:modifying VM guest failed. detail=(logout failed(remote error),vmerrno=116,ip=IP_address)

For details on the messages, refer to "Message number 67390" and "Message number 67392".

When the message above is output, VM guests in the process of being created may remain on server virtualization software.

Corrective Action

Make sure that the VM management software is running, and use the following procedure for restoration.

1. Check the resource name related to the error message above with the event log on the RC console. The VM guest name is displayed for the resource name.

2. Display the VM management console, and check if the VM guest checked in 1. exists.

3. If there was a VM guest in 2., delete it from the VM management console.

   For details on how to delete VM guests, refer to the server virtualization software manual. (*1)

   *1: When server virtualization software is VMware, select "Delete from Disk", when deleting VM guest.

4. Check if the VM management software can communicate with the manager. Select the VM management software in the server resource tree of the RC console, and check if the status displayed on the main panel is normal.

5. After confirming from the server tree or orchestration tree on the RC console that the VM guest that was checked in 1. does not exist, create the L-Server again.