4.1 Contact addresses in trouble occurrences

Express manages administrators and their contact addresses to reach if any trouble should occur in a storage system.

Point

Administrators and their contact addresses are to be optionally determined when Express is introduced or used.
If you receive a notification email of trouble occurrence or if you send the information collected according to the "How to collect trouble information" by email, decide administrators and their contact addresses.

Express manages the following contact addresses on a per administrator basis.
For the role of each administrator, see the "Chapter 3 Flow from Introduction to Operation".

Table 4.2 Contact information in trouble occurrences
Item	Description
Name	Name of an administrator. If you manage the storage system under a number of names, set up the name of a representative.
Phone number	Phone number of an administrator.
Mail address	Mail address via which to receive a notification email of trouble occurrence.
Automatic notification of trouble occurrence	The trouble of the storage system is notified to Express Manager by SNMP Trap. If error or warning level trouble should occur while the storage system is operated, select whether or not to send a notification email of trouble occurrence. You can select a system administrator. If a notification email of trouble occurrence is received under a number of names, set up a mailing list for those email addresses.

Note

When notifying a hardware administrator of trouble occurrence, the notification should be made from a system administrator.