This section explains how to collect exhaustive troubleshooting data.
When the cause of a problem cannot be determined from the initial troubleshooting data, exhaustive troubleshooting data becomes necessary.
About Collection Methods
The troubleshooting data used to identify the causes of problems is collected by executing troubleshooting data collection commands (rcxadm mgrctl snap -full or rcxadm agtctl snap -full) on each server.
About 80 MB of free space is required to use this function.
Collection Method
Perform the following procedures on the server from which data is to be collected:
Log on to the server with OS administrator privileges.
OS administrative privileges are required for collecting investigation data.
Execute the rcxadm mgrctl snap -full command or the rcxadm agtctl snap -full command.
Note that the command differs depending on the server from which data is collected.
Admin Server
>"Installation_folder\Manager\bin\rcxadm" mgrctl snap -full [-dir dir] <RETURN> |
Managed servers
[Windows]
>"Installation_folder\Agent\bin\rcxadm" agtctl snap -full [-dir dir] <RETURN> |
[Linux/VMware]
# /opt/FJSVrcxat/bin/rcxadm agtctl snap -full [-dir dir] <RETURN> |
Send the collected information to Fujitsu technical staff.
Refer to "5.1 rcxadm agtctl" or "5.6 rcxadm mgrctl" of the "ServerView Resource Coordinator VE Command Reference" for details.
Note
[Hyper-V]
The following files should also be collected manually and sent to Fujitsu technical staff.
OS system log
All files under the windows_folder\system32\wbem\logs
