ETERNUS SF Storage Cruiser 14.0 User's Guide

D.2.8 Collect information about the client environment

The method for collecting information is as follows. Submit the information to the Fujitsu technical staff.

1. Login to the server node with OS administrator permissions.

   OS administrator permissions are required to collect the information.

2. Execute the clientsnap command. The $INS_DIR means "Destination Folder" specified at the Client installation.

   C:\> $INS_DIR\client\sbin\clientsnap -dir directory

   Specify the directory to save the information with -dir option (The -dir option cannot be omitted).

3. Collect a screen shot of the window at the time the trouble occurred.

   Perform the following on the client that troubleshooting information is being collected for.
   Press the Print Screen key, and then save the copy in a file format (e.g. bitmap file) after pasting the image on the clipboard with the edit tool.

4. Collect the system version.

   Using the same method as step 2, obtain a hard copy of the OS, version level, and service pack.
   Select "My Computer" and then select [Properties] from the pop-up menu. Display the window of [General], and then take hard copies of each of the tabs.