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ETERNUS SF Storage Cruiser 14.0 User's Guide

12.2.3 Troubleshooting information collection

This section explains the commands for collecting troubleshooting information of the Manager.


12.2.3.1 Troubleshooting information collection of Manager (managersnap)

NAME

managersnap - Collects the troubleshooting information of Manager


SYNOPSIS

/opt/FJSVssmgr/sbin/managersnap [-dir dirname] [-all]

DESCRIPTION

Collect information of the Manager on the administrative servers. Only OS administrator (root) user can execute this command.

The managersnap is the command used to collect information on administrative server when a problem occurs.

Submit the information to Fujitsu technical staff.


OPTIONS

-dir dirname

Corrects the troubleshooting information on dirname directory. Specify the full path name for dirname.
When this option is omitted, the troubleshooting information is stored on /tmp directory.

The collected information is gathered in the file that its name starts by "managersnap_". Before executing this command, please confirm that dirname directory has the following free space.

Collected information

Required free space

Initial investigation information

more than 40MB

All troubleshooting information

more than "80 + (2 * number of registered device)" MB

-all

Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.


EXAMPLES