REMCS Agent Operator's Guide 1.5

3.11 Message List

The messages that are output during investigation information collection are shown below.

SRM10007W

Total size of the software information collected into save area is over the upper limit.

Delete useless information at Save Area Management Menu.

Or increase SaveAreaSize value in Environment Definition File.

[Description]

For details, see Section 3.7.2, "Checking the free disk space."

[Measure]

For details, see Section 3.7.2, "Checking the free disk space."

SRM10008W

The available size of file system holding the save area is under %dM bytes.

Allocate enough available space for the file system.

Or change SaveArea value in Environment Definition File, to allocate save area in the file system which has space enough.

[Description]

For details, see Section 3.7.2, "Checking the free disk space."

[Measure]

For details, see Section 3.7.2, "Checking the free disk space."

SRM10009W

Size of information exceeded %sKB.

Change MaxSendTotal value in Environment Definition File, or save it to tape.

[Description]

The total size of the investigation information that is to be sent exceed the MaxSendTotal value of the environment definition file.

[Measure]

If the total size of the investigation information is large, Fujitsu recommends saving it onto tape and then sending it to the REMCS Center because the load on communication lines can be too heavy. If it has to be sent via e-mail for some reason, change the MaxSendTotal value of the environment definition file to a tentative value that is larger than the value of the information to be sent.

SRM10100E

Failed to load the sirms conf file(%s)

[Description]

Failed to read the environment definition file itself, or a value that is defined in the environment definition file has an error.

[Measure]

Confirm that the environment definition file (/etc/opt/FJSVsirms/sirms.conf) and its contents are correct.

SRM10101E

Some error detected in Environment Definition File.

/etc/opt/FJSVsirms/sirms.conf(line= %d )

[Description]

There is an error in the %dth line in the environment definition file.

[Measure]

Confirm that the environment definition file (/etc/opt/FJSVsirms/sirms.conf) and its contents are correct.

SRM10103E

Please run sirms by Administrator (root)

[Measure]

Start the system with system administrator qualification (root).

SRM10106E

cannot create the save area

[Description]

Save area for the collected investigation information could not be created.

[Measure]

The location of the save area is defined by SaveArea of the environment definition file. Either increase the disk capacity of the locations or change the destination to a disk that has a sufficient amount of free disk space.

SRM10107E

Insufficient free space (min <20MB> required) under /tmp directory.

[Description]

There is not enough free space. At least, 20MB of free space is required for /tmp.

[Measure]

Please acquire the free space of 20MB or more in /tmp.

SRM10204W

fjsnap is still running and collecting information now.

Please try again later

[Description]

fjsnap is being used by other process. fjsnap might have been executed
automatically by the system in the event of immediate rebooting because of system panic.

[Measure]

Perform this operation again after execution of fjsnap has completed (wait for about 10 minutes).

SRM10709E

The total size specified by wild-card character(s) is too big.

[Description]

Number of files to be collected at one time is too great.

[Measure]

Reduce the number of files to be collected at one time.

SRM11018E

Some error occurred in collecting information.

[Description]

The space of /tmp may be insufficient. When some errors were detected in the information collection script, a description of the error is displayed following the above message.

[Measure]

When /tmp is insufficient, please increase an empty space. When an error is in a information collection script, correct the information collection script. For an explanation on how to create script, see Section 3.9, "Simplification of Collection Work."

[Note]

If the character at the top of a script file is not an at mark@, it is a script that is supplied by a Fujitsu product. If an error occurs in such a script, do not correct the script but contact one of our engineers.

SRM11207E

Your current status is OFFLINE.

Service request failed.

[Description]

The customer system is not currently connected to the REMCS Center. Investigation information cannot be sent to the REMCS Center.

[Measure]

Check the connection status from [Operation] of the REMCS Agent menu.

SRM11418E

Some error occurred in sending.

Please check the network environment such mail sever.

[Description]

The REMCS Agent cannot send the investigation information to the center.

[Measure]

Check whether the mail sending environment is normal or not.
For the network environment that uses a dial-up router, investigation information of 1 MB or more sometimes cannot be sent to the REMCS Center because of a time-out problem caused by the data transfer rate. In such an event, save the investigation information on tape, and send the tape to the REMCS Center.
If ordinary e-mail other than REMCS can be sent under the LAN environment, the transmission function of REMCS Agent may be faulty. In such event, contact our engineer.

SRM11423E

Failed to save to tape.

Please check the device.

[Description]

An error occurred while saving information to tape after execution of the tar(1) command.

[Measure]

Check if the tape device is normal, and confirm that a tape is inserted.

SRM11424E

Another process is sending something, so please wait a while and retry.

[Description]

The transmission process is being performed by a process other than REMCS Agent.

[Measure]

Wait for about 5 minutes, and send the information again from the Save Area
Administration Menu.

SRM11429W

Failed to confirm whether sending the investigation information had been completed normally or not, because of time-out.

[Description]

The transmission process is executed but completion of transmission cannot be confirmed even after elapse of certain amount of time. Therefore, the confirmation process is disabled. If the communication line is normal, information is sent correctly.
(Reference) Under a dial-up environment, a certain period of time is required until transmission is completed. (If the transfer speed is 50 Kbps, about 3 minutes are required for every 1 MB.)

[Measure]

Check with one of our engineers to confirm that information has been sent correctly to the REMCS Center.

SRM11902E

Failed to save the investigation information.

[Description]

It is not possible to refer to the investigation information in the Save area.

[Measure]

Please confirm whether the Save area is destroyed.

SRM11903E

Failed to delete the investigation information.

[Description]

The collected investigation information can't be stored in the Save area.

[Measure]

Please confirm whether the file system where the Save area is destroyed or the Save area is insufficient.

SRM11904E

Failed to change the incident number of the investigation information.

[Description]

The incident number of the investigation information cannot be changed to other incident numbers.

[Measure]

Please confirm whether the Save area is destroyed.

SRM12012E

Auto-collection is executing now. Please retry after a while.

[Description]

The automatic collection processing is being executed. Information cannot be collected from the investigation information collection menu during the automatic collection function is being executing.

[Measure]

Please operate the investigation information collection menu after automatic collection is over (about ten minutes or so).

SRM30104E

(line=%d)The first output of script must be 'MODE'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. MODE sentence must be described the head of standard output of the script.

[Measure]

Please correct the script for the information collection. As to the making of script, please refer to the 3.9, "simplification of collection work".

[Note]

When the first character of the script file name is not @, it means the script is offered by the Fujitsu product. When the error occurs by this script, please do not correct the script but report it to our company technological members.

SRM30105E

(line=%d)'MODE' appeared twice.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The MODE sentence is described in a standard output of the script only once.

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30106E

(line=%d)Syntax error at 'MODE'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The parameter, which can be specified by the MODE sentence, is "MANU" or "AUTO".

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30107E

The script indicated error status=%d

[Description]

The error was detected in the script for the information collection.

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30109E

(line=%d)Syntax error at output of script.

[Description]

The content of the script for the information collection is not correct.

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30110E

(line=%d)Filename not specified at 'FILE'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The FILE option is not specified.

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30111E

(line=%d)Filename not specified at 'FILE'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The file path is not specified in the FILE option.

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30112E

(line=%d)Syntax error at option value for 'DEL'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The parameter, which can be specified by the DEL sentence, is "YES".

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30113E

(line=%d)Syntax error at option value for 'TYPE'.

[Description]

The script for the information collection detects description error at No.%d line which outputting to a standard output. The parameter, which can be specified for the TYEP sentence, is "SMALL".

[Measure]

It is same as SRM30104E.

[Note]

It is same as SRM30104E.

SRM30407E

Failed to execute script(%s)

[Description]

The execution of the script for the information collection failed.

[Measure]

It is same as SRM30104E. Moreover, please confirm whether the execution logic of the script is correct.

[Note]

It is same as SRM30104E.

SRM30408E

script(%s) exited and indicated error status=%d

[Description]

The script for the information collection did the error end.

[Measure]

It is same as SRM30104E. Moreover, please confirm whether the execution logic of the script is correct.

[Note]

It is same as SRM30104E.

SRM30502E

Failed to initialize 'logging'.

[Description]

Failed in the initialization of the execution log file for the investigation information collection.

[Measure]

Please confirm whether the file system under the control of /var is insufficient.

SRM30684E

The available size of file system holding the save area is under %dM bytes.

Allocate enough available space.

Or change SaveArea value in Environment Definition File to allocate save area in the file system which has enough space.

[Description]

For details, see Section 3.7.2, "Checking the free disk space."

[Measure]

For details, see Section 3.7.2, "Checking the free disk space."

SRM30685E

Total size of the software information collected into the save area is over the upper limit.

Delete useless information at Save Area Management Menu.

Or increase SaveAreaSize value in Environment Definition File.

[Description]

For details, see Section 3.7.2, "Checking the free disk space."

[Measure]

For details, see Section 3.7.2, "Checking the free disk space."