4.12.1 esfsnap (CCM Server Troubleshooting Data Collection Command)

NAME

esfsnap - Collect the troubleshooting information on the CCM Server

SYNOPSIS

For Windows environments

$INS_DIR\Common\bin\esfsnap -dir dirName [-all]

($INS_DIR is the "Program Directory" as specified during ETERNUS SF Manager installation.)

For Solaris or Linux environments

/opt/FJSVesfcm/bin/esfsnap -dir dirName [-all]

DESCRIPTION

This command collects the troubleshooting information on the CCM Server when a problem occurs. Only user has the OS administrator privilege can execute this command.

Send the collected data to Fujitsu Technical Support.

OPTIONS

-dir dirName

Specify a directory where the troubleshooting data is stored.

For Windows environments
It is necessary to specify the full path name that begins with a drive letter for dirName.
The maximum length that can be specified for dirName is 70 bytes.
For Solaris or Linux environments
It is necessary to specify the full path name for dirName.

The collected troubleshooting data is stored in the directory which its name begins with "esfsnap_". Before executing this command, check that dirname directory has the following free space.

Collected Information	Required Free Space
Initial investigation information	more than 40 MB
All troubleshooting information	more than "80 + (2 * number of registered device)" MB

-all: Collects all troubleshooting data on the CCM Server. Data includes lots of information, which increases the size of the data. This option is not necessary for initial investigation.

EXIT STATUS

=0: Completed successfully
>0: Terminated abnormally

EXAMPLES

For Windows environments
Collect the troubleshooting data for initial investigation on D:\temp directory.
```
> esfsnap -dir D:\temp
```
For Solaris or Linux environments
Collect the troubleshooting data for initial investigation on /var/tmp directory.
```
> esfsnap -dir /var/tmp
```

NOTES

When using AdvancedCopy Manager, execute this command when other commands or GUI processing of AdvancedCopy Manager are in the stopped state. Data collection may not be performed correctly if other commands or GUI processing of AdvancedCopy Manager are running.
When using Express, execute this command when other commands or GUI processing of Express are in the stopped state. Data collection may not be performed correctly if other commands or GUI processing of Express are running.
Collect the following data if the install destination directory is changed when AdvancedCopy Manager CCM installation.
- All files in the "Environment Directory" as specified during AdvancedCopy Manager CCM installation.
- All files in the "Work Directory" as specified during AdvancedCopy Manager CCM installation.
When operating in the cluster environment, execute this command on all nodes. Execute the command after mounting the shared disk on any node for collecting information of the shared disk.
Collect the following data when operating in the cluster environment.
- Data in the shared disk for AdvancedCopy Manager CCM shared data.