The output of the investigation tool is saved in the files displayed below. Refer to the files in the following directory and determine the process that is using the volume.
Server Type | Location |
|---|---|
Managed Server | workDirectory\var\D2D The workDirectory means "Work Directory" specified at the AdvancedCopy Manager's agent installation. The default is "C:\Win32app\AdvancedCopyManager". |
Management Server also serves as a Managed Server | workDirectory\ACM\var\D2D The workDirectory means "Work Directory" specified at the ETERNUS SF Manager installation. The default is "C:\ETERNUS_SF". |
Tool to be Executed | File Name |
|---|---|
openfiles.exe /query /v | <volumeName>_Openfiles_<date and time>.txt |
tasklist.exe /v | <volumeName>_Tasklist-v_<date and time>.txt |
tasklist.exe /svc | <volumeName>_Tasklist-svc_<date and time>.txt |
net.ext start | <volumeName>_Net-start_<date and time>.txt |
mountvol | <volumeName>_Mountvol_<date and time>.txt |
Point
The save destination files listed above are not deleted automatically - when suitable, delete unnecessary files.
Information
Apart from openfiles.exe, other tools can be used to obtain supplementary process information:
"tasklist.exe /v" displays a list of processes.
"tasklist.exe /svc" displays the service(s) for each processes.
"net.exe start" displays the activated services.
"mountvol.exe" displays a list of the volume mount points.
