A.9 Error Messages of NAS

The following is a description of the error messages about ETERNUS Disk storage system output when performing backup/restore operation of NAS volume and performing mount/unmount operation of NAS backup volume.

The error message is output in the following format.

ERROR: commandName: number: message

commandName : command name in which an error occurred
number : error number
message : error message

The meaning of each output message and its action plan are as follows.

Table A.6 Error Message at NAS Operation
Error Message	Explanation	Action Plan
Parameter error.	There is an error in script parameter.	An internal error occurred. Collect the information required for troubleshooting to contact Fujitsu Technical Support.
NAS volume is not mounted.	NAS volume is not mounted.	After mounting NAS volume, re-execute the operation.
NAS backup volume is mounted.	NAS backup volume is mounted.	After unmounting NAS backup volume, re-execute the operation.
Cannot get device name [for NAS volume\|for NAS backup volume\|of volume] oluNumber.	The device name of NAS volume or NAS backup volume cannot be found.	An error occurred in NAS environment of ETERNUS Disk storage system. Collect the information required for troubleshooting to contact a Fujitsu customer engineer.
pdfsumount error. 1: ERROR: pdfsumount: 0016: mountPoint busy	NAS volume or NAS backup volume cannot be unmounted because it is in use.	After disconnecting the network connection from the client to the NAS volume or the NAS backup volume, re-execute the operation.
Cannot unmount volume oluNumber because busy.
Requested process cannot continue because Snapshot process exists.	Since snapshot collection is running, the backup or restore process cannot continue.	After the snapshot collection is completed, perform the backup or restore process again. Because there is no way to confirm the completion of the snapshot collection, wait a while and perform the backup or restore process. If the automatic snapshot collection is started, after stopping the automatic snapshot collection, perform the backup or restore process again. Refer to "Start/Stop Automatic Snapshot Collection" in the Web Console Guide for information on how to stop the automatic snapshot collection.
Requested process cannot continue because other process exists. statusCode:message	Since another process is running, the required operation cannot continue.	After waiting for a while, re-execute the operation.
Shared settings after the restore will be over the limit. Please delete (number) shared settings.	The number of shared folders after restore exceeds the upper limit of the device, so that restore cannot be performed.	After deleting the number of shared folders displayed in number of message, perform restore again. If no deletable shared folder exists, mount a NAS backup destination volume and restore the data to the NAS volume on a per file basis.
Quota settings after the restore will be over the limit. Please delete (number) quota settings.	The number of quota settings after restore exceeds the upper limit of the device, so that restore cannot be performed.	After deleting the number of quota settings displayed in number of message, perform restore again. If no deletable shared folder exists, mount a NAS backup destination volume and restore the data to the NAS volume on a per file basis.
command error. statusCode:message	Command error occurred.	An error occurred in NAS environment of ETERNUS Disk storage system. If the same trouble still occurs after retry, collect the information required for troubleshooting and contact a Fujitsu customer engineer.
Cannot backup NAS sharing configuration. statusCode:message	Backup of NAS shared configuration information failed.
Cannot [make\|write] a temp file. statusCode:message	Creating/writing temporary file failed.
Cannot modify construction information file. statusCode:message	Configuration information file cannot be edited.
Cannot stop [ctdb\|nfs]. statusCode:message	CTDB or NFS service cannot be stopped.
Cannot restore NAS sharing configuration. statusCode:message	Restore of NAS shared configuration information failed.
Cannot start [ctdb\|nfs]. statusCode:message	CTDB or NFS service cannot be started.
Cannot construct filesystem information for [NAS volume\|NAS backup volume]. statusCode:message	File system configuration information of NAS volume or NAS backup volume cannot be created.
Cannot make a temp directory. statusCode:message	Creating temporary directory failed.
Cannot [copy\|rename\|move] ACL CTDB Files. statusCode:message	ACL information file failed to be copied, renamed or moved.
Cannot add [samba\|nfs] configuration for NAS backup volume. statusCode:message	The samba or NFS configuration for NAS backup volume cannot be added.
Cannot get CM number. statusCode:message	The CM number cannot be obtained.
Cannot update AD/LDAP certification information. statusCode:message	Authentication information of Active Directory or LDAP failed to be updated.
Cannot remove NAS sharing configuration. statusCode:message	Deleting of NAS sharing setting information failed.
Other messages	An error has occurred that is not described above.