Internal error occurred.
Explanation
An internal error occurred.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
The available disk capacity may be insufficient. If it is insufficient, after securing enough space, re-execute the operation.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
A database reference error has occurred.
Explanation
A database reference error has occurred.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
It is possible that the resource needed for operations has been deleted or modified.
Using the Operation History screen, check whether the operations for the same resource were conflicted. Re-execute the operation after checking it.
In the case of cluster operations, such an environment variable as SWSTGNODE where environment variables are set to the whole system may be registered. Do not register SWSTGNODE where environment variables are set to the whole system.
If this message is output on the page of the scheduler task creation wizard, cancel the wizard and check on the Operation History screen whether the server that the schedule is created has been deleted. If you find the information that a server was deleted by another user on the Operation History screen, after registering the server, re-execute the scheduler task creation wizard.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
A communication error has occurred.
Server name: serverName
IP address: ipAddress
Explanation
A communication with the host failed.
Parameters
serverName : Name of the host with the communication error
ipAddress : IP address of the server with the communication error
System Response
The system temporarily stops processing the wizard or terminates processing
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the installed AdvancedCopy Manager's agent and Storage Cruiser's agent are Version 16.1 or later. When the agents are Version 16.0 or earlier, refer to the Migration Guide to upgrade to Version 16.1 or later. Then, re-execute the wizard.
Execute the "stgxfwcmdispsrv" command to check the version of AdvancedCopy Manager's agent.
Check the version of Storage Cruiser's agent by the method mentioned in "Checking Product Version in Windows Operating System" in the Storage Cruiser Operation Guide.
If the Managed Server is a VM guest, check whether it is registered with the IP address of Management LAN.
If it is not registered, delete the server as to the VM guest and then refer to "Operating Environment" in "Scheduler" in the AdvancedCopy Manager Operation Guide (for Windows) to change the server registration and the server information. Then, re-execute the wizard.
Check whether the communication daemon or communication service of the Managed Server and Management Server is running. If not, start it.
In addition, refer to the AdvancedCopy Manager Operation Guide (for Windows) to start the services of the AdvancedCopy Manager's agent and the Storage Cruiser's agent, and continue the wizard operation or restart the schedule operation.
Check whether the port numbers for the Managed Server and the Management Server are correct.
If not, cancel the wizard and re-install ETERNUS SF Manager or Storage Cruiser's agent, then change the port numbers, and re-execute the wizard.
Refer to the following chapters in the Installation and Setup Guide for information on which port numbers are required for communication with the Managed Server and the Management Server:
"Port Number Setting" in "Setup of Storage Cruiser's Agent" in the chapter "Setup of ETERNUS SF Agent"
"Communications service 2" in the chapter "Installation of ETERNUS SF Manager"
Check whether the port numbers of the Managed Server and the Management Server have been filtered using, for example, a firewall.
If they have, cancel the wizard and clear the port filtering, and re-execute the wizard.
Check whether the Managed Server IP address has been changed.
If it has, cancel the wizard and perform the procedures described in "Changing IP Address of Managed Server" in the AdvancedCopy Manager Operation Guide. Then, re-execute the wizard.
There is the possibility that the Management Server and/or Managed Server are in a state of being subject to high loads. If these servers are in a state of being subject to high loads, remove the reason of the high loads on the servers. Then, re-execute the wizard.
If Managed Servers are operated in a cluster environment, check whether the service has been switched to a standby server from an active server while the wizard is used. If the service has been switched to the standby server, resolve any problems and re-execute the wizard.
If you still have a problem, collect the information required for troubleshooting as described in the following and contact Fujitsu Technical Support.
Collect the information required for troubleshooting on the server running the ETERNUS SF Manager connected with the wizard (the Management Server).
Refer to "Information for Further Investigation" in the Storage Cruiser Operation Guide for information on collecting the information required for troubleshooting.
On each of the following servers, execute the "agentsnap" and "acmcapture" commands to collect the further detailed information:
The servers that were selected with Select of Host name page of the wizard
Refer to "Command References" in the Storage Cruiser Operation Guide for information on the "agentsnap" command.
Refer to "Command References" in the AdvancedCopy Manager Operation Guide (for Windows) for information on the "acmcapture" command.
The version of AdvancedCopy Manager's agent installed in Server(serverName) is not supported. Check the version of installed AdvancedCopy Manager's agent.
Explanation
Processing cannot be continued because this product does not support the version of installed AdvancedCopy Manager's agent.
Parameters
serverName : Server name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check the version of the AdvancedCopy Manager's agent that is installed on the server (serverName). Execute the "stgxfwcmdispsrv" command to check the version of AdvancedCopy Manager's agent. When the agent is Version 16.0 or earlier, refer to the Migration Guide to upgrade to Version 16.1 or later. Then, re-execute the wizard.
Refer to "Operating Environment" in "Scheduler" in the AdvancedCopy Manager Operation Guide (for Windows) to check whether the installed AdvancedCopy Manager's agent supports the version of Windows being used.
Directory(dirName) is not found on Server(serverName).
Explanation
The existence of the directory could not be confirmed on the server.
Parameters
serverName : Server name
dirName : Directory name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Cancel the wizard and check whether the directory (dirName) exists on the server (serverName).
In addition, in cases when the server selected in Select of Host name page is a clustered system and when backup configurations have not been performed with the Backup Wizard for SQL Server, re-execute the operation after performing backup configurations with the Backup Wizard for SQL Server.
No registrable script file exists as scheduler task. Check whether any script file exists.
Host name: hostName
Script path: scriptPath
Extension : extension-1 [,extension-2, ...]
Explanation
A script file capable of being registered to the scheduler task does not exist on the script storage path.
Parameters
hostName : Host name
scriptPath : Script storage path
extension-n : File extension of script file
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Perform the following troubleshooting actions:
When the server selected in Select of Host name page is a clustered configuration and the logical node name is not displayed in Host name field, check whether the server is registered correctly. Refer to the following manuals for information on how to register a server:
"Register Server" in the Web Console Guide
"Operating Environment" in "Scheduler" in the AdvancedCopy Manager Operation Guide (for Windows)
Use the Backup Wizard for Exchange Server or the Backup Wizard for SQL Server to create a script to register in the scheduler task.
Specified execution start time and date is invalid. Set other value.
Explanation
A past time and date is specified for the execution starting time and date. Specify a future time and date.
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Reconfigure a future time and date.
The task name(taskName) already exists. Please set other task name.
Explanation
The entered task name already exists. Specify a different task name. The letters to be specified are not case sensitive.
Parameters
taskName : Task name
System Response
The system temporarily stops processing the wizard.
System Administrator Corrective Action
Enter a different task name again.
Script execution failed. No script file exists.
Host name : hostName
Script : script
Explanation
The script file cannot be executed because it does not exist.
Parameters
hostName : Host name
script : Absolute path of the script file
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check whether the script registered to the scheduler task exists under the script path of the execution host.
When the script does not exist, relocate the script that has been output to script.
If the script cannot be relocated, delete the scheduler task and remove the cause of any problems. Then, recreate a scheduler task.
Script execution failed. Authentication information is invalid.
Host name: hostName
Domain name: domainName
User name: userName
Explanation
Execution of the script failed because there is an error with the authentication information configured to the scheduler task.
Parameters
hostName : Host name
domainName : Domain name
userName : User name
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Check the authentication information configured to the scheduler task. If the authentication information is incorrect, delete the scheduler task and recreate a scheduler task using the correct authentication information.
Check that the domain server has not been stopped. If the domain server has been stopped, re-execute the operation after activating the server.
Timeout occurred. Check script execution logging.
Host name: hostName
Explanation
A time out error occurred during the execution of the script. Check the script execution results log.
Parameters
hostName : Host name
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following troubleshooting actions:
Refer to the script execution results log described in the [Note] in "Create Scheduler Task" in "Scheduler" in the AdvancedCopy Manager Operation Guide (for Windows) to check the execution result of the task.
There is the possibility that the host executing the script is in a state of being subject to a high load. If the host is in a state of being subject to a high load, remove the reason of the high load on the host.
Timeout occurred during script execution.
Host name: hostName
Script: script
Explanation
Timeout occurred during script execution.
Parameters
hostName : Host name
script : Absolute path of the script file
System Response
The system terminates processing.
System Administrator Corrective Action
After making adjustments so that the execution time of the script is kept to be within 60 minutes, re-execute the operation.
Script execution ended abnormally. code=code
Host name: hostName
Script: script
Explanation
The execution of the script of the scheduler task was terminated in an error.
Parameters
code : Internal code
hostName : Host name
script : Absolute path of the script file
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to the script execution results log described in the [Note] in "Create Scheduler Task" in "Scheduler" in the AdvancedCopy Manager Operation Guide (for Windows) to remove the cause of the error. Then, re-execute the operation.
Processing is terminated because selected scheduler task is being executed.
Task name: taskName-1 [,taskName-2, ...]
Explanation
Processing is terminated because selected scheduler task is being executed.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
After the completion of the selected scheduler task execution, re-execute the operation.
Processing is terminated because selected scheduler task is enabled.
Task name: taskName-1 [,taskName-2, ...]
Explanation
Processing is terminated because selected scheduler task is already enabled.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
The selected scheduler task is already enabled. Check whether the status of the selected task is "Waiting".
Processing is terminated because selected scheduler task is disabled.
Task name: taskName-1 [,taskName-2, ...]
Explanation
Processing is terminated because selected scheduler task is already disabled.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
The selected scheduler task is already disabled. Check whether the status of the selected task is "Disable".
Processing is terminated because other scheduler task for the same host is being executed.
Task name: taskName-1 [,taskName-2, ...]
Explanation
Processing is terminated because other scheduler task for the same host is being executed.
Parameters
taskName-n : Names of tasks immediately being executed
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the operation after the execution of the scheduler tasks immediately being executed is completed.
Server for selected scheduler task is deleted.
Task name: taskName-1 [,taskName-2, ...]
Explanation
The server of the selected scheduler task has been deleted.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
In the Operation History screen, perform filtering with the selected task name and check that the targeted server has been deleted. Then, delete the task.
Processing is terminated because selected scheduler task is deleted.
Task name: taskName-1 [,taskName-2, ...]
Explanation
The process was terminated because the selected scheduler task has been deleted.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
The selected task has already been deleted.
In the Operation History screen, perform filtering with the selected task name and check whether the targeted task has been deleted.
Selected scheduler task can't be enabled.
Task name: taskName-1 [,taskName-2, ...]
Explanation
The selected scheduler task could not be enabled.
Parameters
taskName-n : Selected task name
System Response
The system terminates processing.
System Administrator Corrective Action
The following task cannot be enabled:
Tasks of which the execution period is "Once" and the execution starting time and date is a past time and date
Other operations were not able to execute the scheduler task because of the running.
Type: type
Resource name: resourceName
Explanation
The scheduler task could not be executed because another operation was running.
Parameters
type : Task type
resourceName : Name of the resource that failed to execute the scheduler task
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following actions and re-execute the operation:
If type is "VM Backup" or "VM File Restore Finish"
Check whether other operations are running for the VM guest that is displayed in resourceName.
Review the schedule settings for the VM guest.
