This appendix explains in detail the error messages produced when the following events occur during acquisition or display of device information:
Message swstf2121 is displayed and processing failed.
Device information is partially missing.
The messages explained in the appendix are logged to the following locations on the Managed Server.
For Solaris, Linux, HP-UX, or AIX environments
/var/opt/FJSVswtrc/trc/stgxfwcmdevs.err
For Windows environments
workDir\var\trc\stgxfwcmdevs.err
No. | Error Message | Explanation | Action Plan |
|---|---|---|---|
1 | [ERROR]NSP-API call exited abnormally. Volume=volumeName Error=STXerrno Sense(SK SC SS)=SK SC SS message | Calling the hardware interface failed. | Depending on the output message, refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take the appropriate action. |
2 | [ERROR]The device information file is not consistent with the system devices. Try again with fetching all device information. | Device information file "device.ini" does not match system information. | Execute acquisition/reflection of information on all devices. (for Windows environments) |
3 | [ERROR]Writing the inifile failed. Filename=fileName Section=section Key=key Value=value | Writing the INI file failed. | Check the INI file status. (for Windows environments) |
4 | [ERROR]Reading the inifile failed. Filename=fileName Section=section Key=key | Reading the INI file failed. | Check the INI file status. (for Windows environments) |
5 | [ERROR]An API call exited abnormally. API=api Device=deviceName Error=errno message | Calling the API failed. | Check the device status. (for Solaris, Linux, HP-UX, or AIX environments) |
6 | [ERROR]An API call exited abnormally. API=api Device=deviceName Volume=volumeName Error=valueOfGetLastError message | Calling the API failed. | Check the device status. (for Windows environments) |
7 | [ERROR]A created process is exited abnormally. Command=commandName ExitCode=exitCode | An internally executed command ended with an error. | After removing the cause of the command error, re-execute the command if situation allows. |
8 | [ERROR]There is no result of the command. Command=commandName | No results were output from the internally executed command. | |
9 | Errors other than those above | A system error occurred. | Collect the information required for troubleshooting and contact Fujitsu Technical Support. (*1) |
*1: Refer to "Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide for information on how to collect the information required for troubleshooting.
