B.3.1 Collecting Information from Management Server (Solaris OS)

Export the initial investigation information by using Web Console.

If the export fails or Web Console cannot be used, collect the information as follows. Submit the information to Fujitsu Technical Support.

Point

In cluster configurations, collect information on both the primary and secondary nodes of the Management Server.

Login to the Management Server.
Perform the operation with OS administrator permissions (root) after login.
Execute the esfsnap command and the fjsnap command.
Execute both commands. If the fjsnap command cannot be executed for some reason, use only the esfsnap command.
- How to use the esfsnap command
  Specify the directory to save the information with the -dir option (The -dir option cannot be omitted).
```
# /opt/FJSVesfcm/bin/esfsnap -dir directory -all
```
- How to use the fjsnap command
  Replace the variable output with the name of the output medium or specific file name to save the collected information.
```
# /opt/FJSVsnap/bin/fjsnap -a output
```