13.2.3 agentsnap (Troubleshooting Information Collection of Agent)

NAME

agentsnap - Collects the troubleshooting information of Agent

SYNOPSIS

For Windows environments
```
agentsnap -dir dirName [-all]
```
For Solaris or Linux environments
```
agentsnap [-dir dirName] [-all]
```

COMMAND PATH

For Windows environments
```
$INS_DIR\Agent\sbin\agentsnap
```
($INS_DIR means "Program Directory" specified at the Storage Cruiser's agent installation.)
For Solaris or Linux environments
```
/opt/FJSVssage/sys/agentsnap
```

DESCRIPTION

This command collects the troubleshooting information of the Storage Cruiser's agent.
In a Windows environment, only a user of the Administrators group can execute this command.
In a Solaris or Linux environment, only OS administrator (root) user can execute this command.

Execute this command to collect the troubleshooting information when a problem occurs on the Storage Cruiser's agent, and submit its information to Fujitsu Technical Support.

OPTIONS

-dir dirname

Corrects the troubleshooting information on dirName directory.
In a Windows environment, specify the full path name that starts from the drive letter for dirName. The maximum length that can be specified for dirName is 100 bytes.
In a Solaris environment, specify the full path name for dirName. If this option is omitted, the troubleshooting information is stored on /var/tmp directory.

In a Linux environment, specify the full path name for dirName. If this option is omitted, the troubleshooting information is stored on /tmp directory.

The collected information is gathered in the file that its name starts by "agentsnap_". Before executing this command, confirm that dirName directory has the following free space.

Collected Information	Required Free Space
Initial investigation information	more than 10 MB
All troubleshooting information	more than 30 MB

-all: Collects all troubleshooting information on servers. Data includes lots of information, which increases the size of the data. This option is not necessary for initial investigation.

EXAMPLES

For Windows environments
- Collecting the troubleshooting information for initial investigation on the "D:\temp" directory.
```
> agentsnap -dir D:\temp
```
For Solaris or Linux environments
- Collecting the troubleshooting information for initial investigation.
```
> agentsnap
```