ETERNUS SF Express V16.9 / Storage Cruiser V16.9 / AdvancedCopy Manager V16.9 Migration Guide

8.2.7 In Case of Problem During Uninstallation of Previous Version of Storage Cruiser's Agent or AdvancedCopy Manager's Agent

The target environment is as follows:

• HP-UX

• AIX

After the problem has been diagnosed and solved, restart the upgrade process from the beginning.

Point

• When an error message is displayed, refer to the following manuals for the previous version, and take the appropriate action for relevant message.

  Target for Upgrade	Reference
  Express	Messages
  Storage Cruiser
  AdvancedCopy Manager
  AdvancedCopy Manager Copy Control Module

• When no error message is displayed, refer to the following manuals for the previous version, to collect the troubleshooting information and then contact Fujitsu Technical Support.

  Target for Upgrade	Reference
  Express	"Collecting Troubleshooting Information" in the Express Operation Guide
  Storage Cruiser	"Collecting Troubleshooting Information" in the Storage Cruiser Operation Guide
  AdvancedCopy Manager	"Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide
  AdvancedCopy Manager Copy Control Module	"Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide for Copy Control Module