8.2.1 In Case of Problem During Upgrade of ETERNUS SF Manager (for Windows)

If a problem occurs during the Upgrade Installation process for ETERNUS SF Manager version 16.x. for the server on which Upgrade Installation failed, perform the following actions.

For cluster environments, if the general script files (for start/stop) of the following services are in use, back up to an optional directory.
- ETERNUS SF Manager Apache Service
- ETERNUS SF Manager Tomcat Service
Start the command prompt.
Save the device.ini file. (only for Management Server which also serves as a Managed Server)
Save the following file by using the copy command.
- For non-clustered systems
  File for Save
  File Name
  device.ini
  $ENV_DIR\ACM\etc\device.ini
  $ENV_DIR is "Environment Directory" specified at the ETERNUS SF Manager installation.
- For clustered systems
  File for Save
  File Name
  device.ini
  <shared disk>:\etc\opt\swstorage\etc\device.ini
Execute the following command in the DVD media to uninstall the previous version.
```
<dvdDrive>\Manager_windows\vuptools\esfvup_recovery_first.bat
```
When the command is executed, the following message is displayed.
- Displayed message when the command ends with no errors
```
esfvup_recovery_first processing was finished successfully.
Please reboot a system. Afterwards, please install this version of the ETERNUS SF Manager or AdvancedCopy Manager Copy Control Module in the same directory as the previous version.
```
- Displayed message when the command ends in an error
```
esfvup_recovery_first processing has failed.
```
  If this message is output, malfunction of the system is possible. Contact Fujitsu Technical Support.
Note
This command backs up the data of the previous version to an installation destination directory and uninstalls the ETERNUS SF Manager program. At this point, do not delete the installation destination directory. On completion of restoring steps, the program deletes the following backup destination directory:
```
<Installation directory>\backup_recovery_dir
```
Restart the system.
Install the product of this version.
For the installation procedure, refer to this version of the Installation and Setup Guide.
Note
Install the product in the directory in which the previous version was installed. Also, if the port number is changed in the previous version, set it at the time of installation.
To restore the data of the previous version, execute the following command:
```
<dvdDrive>\Manager_windows\vuptools\esfvup_recovery_second.bat
```
When the command is executed, the following message is displayed.
- Displayed message when the command ends with no errors
```
esfvup_recovery_second processing was finished successfully.
```
- Displayed message when the command ends in an error
```
esfvup_recovery_second processing has failed.
```
  If this message is output, malfunction of the system is possible. Contact Fujitsu Technical Support.
Restore the device.ini file. (only for Management Server which also serves as a Managed Server)
Restore the device.ini file saved in step 3 by executing the copy command.
- For non-clustered systems
  File for Restoration
  Directory Name for Restoration Destination
  device.ini
  $ENV_DIR\ACM\etc
  $ENV_DIR is "Environment Directory" specified at the ETERNUS SF Manager installation.
- For clustered systems
  File for Restoration
  Directory Name for Restoration Destination
  device.ini
  <shared disk>:\etc\opt\swstorage\etc
For cluster environments, if step 1 is performed, the general script files (for start/stop) of services are restored.

File for Save	File Name
device.ini	$ENV_DIR\ACM\etc\device.ini

File for Save	File Name
device.ini	<shared disk>:\etc\opt\swstorage\etc\device.ini

File for Restoration	Directory Name for Restoration Destination
device.ini	$ENV_DIR\ACM\etc

File for Restoration	Directory Name for Restoration Destination
device.ini	<shared disk>:\etc\opt\swstorage\etc

This is the end of the actions in case of problem during upgrade.
Return to the steps for installing the upgrade to continue with the tasks.