The workaround is stated in the procedures for upgrade in this document. Confirm the individual procedures for upgrading.
If the problem persists, refer to the following manuals, to collect the troubleshooting information and then contact Fujitsu Technical Support.
In Case of problem during uninstallation of previous version
target for Update | Reference (*1) |
|---|---|
Express | "Trouble analysis" in the Express Operation Guide |
Storage Cruiser | "Troubleshooting information" in the Storage Cruiser Operation Guide |
AdvancedCopy Manager | "Collecting maintenance information" in the AdvancedCopy Manager Operation Guide |
AdvancedCopy Manager Copy Control Module | "How to collect data" in the Express / AdvancedCopy Manager Operation Guide for Copy Control Module |
*1: Refer to the applicable manual of the previous version.
In Case of problem during installation of this version
target for Update | Reference (*1) |
|---|---|
Express | "Collecting Troubleshooting Information" in the Express Operation Guide |
Storage Cruiser | "Collecting Troubleshooting Information" in the Storage Cruiser Operation Guide |
AdvancedCopy Manager | "Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide |
AdvancedCopy Manager Copy Control Module | "Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide for Copy Control Module |
*1: Refer to the manual of this version.
