The error messages related to the CRM view are described in message number sequence.
Content:
The operation instruction to be executed has failed.
An error message of the cluster resource management facility is displayed in Error Details.
Corrective action:
Check Error Details, and then take corrective action according to the instructions in the message.
Click the OK button to close the message dialog box.
Content:
Either of the following symptoms might occur:
Because of the network load, the Java execution environment of the Web browser failed to load the Java class files that constitute the cluster resource management facility.
A program inconsistency was detected in the CRM main window.
Corrective action:
Click the OK button to close the message dialog box, and then restart Web-Based Admin View. Then restart the browser, and re-execute the operation. For information on how to restart Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
If this message is displayed again, collect the Java console information, a hard copy of the error dialog box, and investigation information, and then contact field engineers.
Content:
The following symptoms might occur:
The cluster resource management facility has not yet been activated because all the nodes have just been started.
None of the nodes are connected to Web-Based Admin View.
Corrective action:
Since the cluster resource management facility is being started, click the OK button to close the message dialog box, wait a while, and then re-execute the operation. If the same symptom occurs again, confirm whether the node power is on and whether the cluster resource management facility is running normally on the nodes.
If the node power is on and the cluster resource management facility is running normally, restart Web-Based Admin View on the node on which the operation is to be executed. For information on how to start Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
If this error message is displayed again even after you apply the above corrective action, collect the Java console information, a hard copy of the error dialog box, and investigation information, and then contact field engineers.
Click the OK button to close the message dialog box.
Content:
An I/O error occurred.
Corrective action:
Confirm whether the symptom conforms to any of the following descriptions:
While the CRM main window was displayed, the operation to shut down the node was performed repeatedly.
An operation has been requested from the CRM main window.
A load is being applied to a node, a client machine, or the network.
The CRM main window was initialized while the CRM main window was being displayed.
If any operation instruction is being requested, close the message dialog box by clicking the OK button, wait awhile (3 to 5 minutes), and then re-execute the operation request.
If no operation is being requested, close the message dialog box by clicking the OK button and then restart the browser.
If the above action fails to solve the problem, restart Web-Based Admin View on all the nodes.
For information on how to restart Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
Content:
A communication error occurred between the browser and the Web-Based Admin View management server. This error occurs when the browser of the client attempted to respond to an operator intervention message.
Corrective action:
Click the OK button to close the error message dialog box.
If the error recurs even when you re-execute the communication, use the "clreply" command to respond. If a Web-Based Admin View message is displayed, respond as instructed in that message.
For details about messages 0001 to 0099, see "Message" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
If the above action fails to solve the problem, collect the investigation information, and contact field engineers. For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
Content:
The "cldispfaultrsc" or "clreply" command terminated abnormally.
Corrective action:
See the error message that is output because of the command failure, and take the corrective action shown in the message.
Content:
A node cannot be accessed and the "clreply" command cannot be executed.
Corrective action:
If the SysNode that cannot be accessed is indicated in the detailed information, you can execute the clreply command in the SysNode and respond to the operator intervention message. To respond with the GUI, restart Web-Based Admin View on the SysNode.
In all other cases, restart Web-Based Admin View on the node that becomes the administrative server for Web-Based Admin View. For details on restarting Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
If the above action fails to solve the problem, collect the investigation information, and contact field engineers. For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
Content:
The process indicated by proc1 could not terminate normally.
Corrective action:
Click the OK button to close the message dialog box. Wait a short while and then re-execute the operation.
If this error message continues to be displayed, collect the Java console information, a hard copy of the error dialog box, and the investigation information, and then contact field engineers. For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
The processing to be executed varies with the processing name displayed in proc1.
Initial setup
The resource database is set up.
Automatic configuration
The device is registered to the resource database.
Content:
The process was terminated because there is a node that cannot execute the process.
Corrective action:
The command cannot be issued to the node that is displayed in Error Details.
After restarting Web-Based Admin View on that node, wait a short while and then re-execute the command. For details on restarting Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
If the same message continues to appear, reboot that node.
If all of above corrective actions fail, collect the Java console information, a hard copy of the error dialog box, and the investigation information, and then contact field engineers.
For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
Click the OK button to close the message dialog box.
Content:
The initial configuration setup of the resource database failed.
Corrective action:
One of the following conditions may be causing the error. Take corrective action according to the condition.
Condition 1
The Web-Based Admin View information for setting up the resource database of the cluster resource management facility has not yet been obtained on the node displayed in Error Details.
Click the OK button to close the message dialog box. Then restart Web-Based Admin View on the node displayed in Error Details, and re-execute the operation instruction. For information on how to restart Web-Based Admin View, see "Restart" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
Condition 2
The resource database cannot be set up because CF has not yet been configured.
Click the OK button to close the message dialog box. Next, configure the CF, and then re-execute the operation instruction.
For any other condition or if the same error continues to occur, collect the Java console information, a hard copy of the error dialog box, and the investigation information, and then contact field engineers. For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
Content:
The initialization process of the initial configuration setup failed.
Corrective action:
Collect the Java console information, a hard copy of the error dialog box, and the investigation information, and then contact field engineers. For details on how to collect information, see "Troubleshooting" in "PRIMECLUSTER Installation and Administration Guide."
After collecting the hard copy, click the OK button to close the message dialog box.
Content:
Initial setup of the resource database cannot be executed because CF is not configured or CF is stopped on one of the nodes.
Corrective action:
Select the cf tab to display the CF main window, check the status of CF, and then configure or start CF.
Content:
Node connection failed while the resource data was being collected.
Corrective action:
Reboot the management server of Web-Based Admin View for the affected client. For details, see "PRIMECLUSTER Web-Based Admin View Operation Guide."
If the problem still cannot be solved, collect maintenance information and then contact field engineers. For details on maintenance information, see "Troubleshooting information collection" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
Content:
The user account that logged on to Web-Based Admin View does not have the execute permission to respond to this operator intervention message.
Corrective action:
Log out from Web-Based Admin View. Retry to log in as root or as a user belonging to wvroot, clroot, or cladmin, and then respond to the operator intervention message.
Content:
An error occurred while accessing the management server of Web-Based Admin View.
Corrective action:
Click the Continue button to close the "Fault Resource List" screen. If the network between the browser and the management server is merely temporarily disconnected, select the Continue button to close the "Fault Resource List" screen. (For example, you need to select Connect when rebooting or when a LAN cable is temporarily disconnected). If a message output by Web-Based Admin View is displayed, follow the instructions for that message. If no message is output by Web-Based Admin View, choose Fault Resource List from the top menu to restart.
If the problem cannot be corrected by clicking the Continue button to reconnect, collect the maintenance information and then contact field engineers. For information on collecting maintenance information, see "Troubleshooting information collection" in "PRIMECLUSTER Web-Based Admin View Operation Guide."
