ETERNUS SF Storage Cruiser V16.9 Operation Guide

B.2.5 Collecting Information on Managed Server Node (Windows)

The method for collecting information is as follows. Submit the information to Fujitsu Technical Support.

1. Login to the server node with the user of an Administrators group.

   OS administrator permissions are required to collect the information.

2. Execute the agentsnap command. The $INS_DIR means "Program Directory" specified at the Agent installation.

   C:\> $INS_DIR\ESC\Agent\sbin\agentsnap -dir directory

   Specify the directory to save the information with -dir option (The -dir option cannot be omitted).

3. Collect event log of Windows by Event Viewer which is a standard application of Windows.

   Run "Event Viewer", select Action > Save Log File As, and save the following event log files.

   • System files

   • Application files