ETERNUS SF Storage Cruiser V16.9 Operation Guide

B.2.3 Collecting Information from Management Server (Windows)

Export the initial investigation information by using Web Console.

If the export fails or Web Console cannot be used, collect the information as follows. Submit the information to Fujitsu Technical Support.

1. Make a note of the error code (swsagXXXX), if an error dialog box is displayed.

2. Login to the Management Server with the user of an Administrators group.

   OS administrator permissions are required to collect the information.

3. Execute the esfsnap command. The $INS_DIR means "Program Directory" specified at the Manager installation.

   C:\> $INS_DIR\Common\bin\esfsnap -dir directory

   Specify the directory to save the information with -dir option (The -dir option cannot be omitted).