Systemwalker Operation Manager Troubleshooting Guide

Purpose of This Document

This document provides details on how to address any issues that may occur in SystemWalker/OperationMGR V5.0L10/5.0 or later.

Intended Readers

This document is intended for people who use Systemwalker Operation Manager.

Abbreviations and Generic Terms Used

• The term "Windows Server 2019 " is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2019 Standard (x64)

  • Microsoft(R) Windows Server(R) 2019 Datacenter (x64)

• The term "Windows Server 2016" is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2016 Standard (x64)

  • Microsoft(R) Windows Server(R) 2016 Datacenter (x64)

• The term "Server Core" is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2019 Standard Server Core

  • Microsoft(R) Windows Server(R) 2019 Datacenter Server Core

  • Microsoft(R) Windows Server(R) 2016 Standard Server Core

  • Microsoft(R) Windows Server(R) 2016 Datacenter Server Core

  • Microsoft(R) Windows Server(R) 2008 Standard Server Core

  • Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(TM) Server Core

  • Microsoft(R) Windows Server(R) 2008 Enterprise Server Core

  • Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(TM) Server Core

  • Microsoft(R) Windows Server(R) 2008 Datacenter Server Core

  • Microsoft(R) Windows Server(R) 2008 Datacenter without Hyper-V(TM) Server Core

• The term "Windows Server 2008" is used to refer to all of the following products:.

  • Microsoft(R) Windows Server(R) 2008 Standard(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 Enterprise(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 Datacenter(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 Foundation(x64)

  • Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(TM)(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(TM)(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 Datacenter without Hyper-V(TM)(x86)/(x64)

  • Microsoft(R) Windows Server(R) 2008 R2 Foundation(x64)

  • Microsoft(R) Windows Server(R) 2008 R2 Standard(x64)

  • Microsoft(R) Windows Server(R) 2008 R2 Enterprise(x64)

  • Microsoft(R) Windows Server(R) 2008 R2 Datacenter(x64)

• The term "Windows Server 2003 STD" is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition

  • Microsoft(R) Windows Server(R) 2003 R2, Standard Edition

  • Microsoft(R) Windows Server(R) 2003, Standard x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Standard Edition

• The term "Windows Server 2003 DTC" is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2003 R2, Datacenter x64 Edition

  • Microsoft(R) Windows Server(R) 2003 R2, Datacenter Edition

  • Microsoft(R) Windows Server(R) 2003, Datacenter x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Datacenter Edition for Itanium-based Systems

  • Microsoft(R) Windows Server(R) 2003, Datacenter Edition

• The term "Windows Server 2003 EE" is used to refer to all of the following products:

  • Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition

  • Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition

  • Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Enterprise Edition for Itanium-based Systems

  • Microsoft(R) Windows Server(R) 2003, Enterprise Edition

• The term "Windows(R) 2000" is used to refer to all of the following products:

  • Microsoft(R) Windows(R) 2000 Professional

  • Microsoft(R) Windows(R) 2000 Server

  • Microsoft(R) Windows(R) 2000 Advanced Server

  • Microsoft(R) Windows(R) 2000 Datacenter Server

• The term "Windows NT(R)" is used to refer to all of the following products:

  • Microsoft(R) Windows NT(R) Server network operating system Version4.0

  • Microsoft(R) Windows NT(R) Workstation operating system Version4.0

• The term "Windows(R) 10" is used to refer to all of the following products:

  • Windows(R) 10 Home (x64)

  • Windows(R) 10 Pro (x64)

  • Windows(R) 10 Enterprise (x64)

• The term "Windows(R) 8.1" is used to refer to all of the following products:

  • Windows(R) 8.1 (x64)

  • Windows(R) 8.1 Pro (x64)

  • Windows(R) 8.1 Enterprise (x64)

• The term "Windows(R) 7" is used to refer to all of the following products:

  • Windows(R) 7 Home Premium(x86)

  • Windows(R) 7 Professional(x86)

  • Windows(R) 7 Enterprise(x86)

  • Windows(R) 7 Ultimate(x86)

  • Windows(R) 7 Home Premium(x64)

  • Windows(R) 7 Professional(x64)

  • Windows(R) 7 Enterprise(x64)

  • Windows(R) 7 Ultimate(x64)

• The term "Windows(R) XP" is used to refer to all of the following products:

  • Microsoft(R) Windows(R) XP Professional x64 Edition

  • Microsoft(R) Windows(R) XP Professional

  • Microsoft(R) Windows(R) XP Home Edition

• Microsoft(R) Windows(R) Millennium Edition is abbreviated as "Windows(R) Me".

• Microsoft(R) Windows(R) 98 is abbreviated as "Windows(R) 98".

• Articles specific to the version of Systemwalker Operation Manager that runs on all of the following operating systems are referred to as "Windows Server 2003 STD(x64) version":

  • Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Standard x64 Edition

• Articles specific to the versions of Systemwalker Operation Manager that run on all of the following operating systems are referred to as "Windows Server 2003 DTC(x64) version":

  • Microsoft(R) Windows Server(R) 2003 R2, Datacenter x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Datacenter x64 Edition

• Articles specific to the versions of Systemwalker Operation Manager that run on all of the following operating systems are referred to as "Windows Server 2003 EE (x64) version":

  • Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition

  • Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition

• Articles specific to the versions of Systemwalker Operation Manager that run on the following operating system are referred to as "Windows(R) 2000 Server versions":

  • Microsoft(R) Windows(R) 2000 Server

• Windows Internet Explorer(R) is abbreviated as "Internet Explorer".

• Versions of Systemwalker Operation Manager that run on all of the following operating systems are referred to as "Windows versions of Systemwalker Operation Manager" or simply "Windows versions":

  • Windows

  • Windows that supports Itanium

  • 64-bit versions of Windows, except Itanium

• Articles specific to the version of Systemwalker Operation Manager that runs on 32-bit versions of Windows are referred to as "Windows x86 version".

• Articles specific to the version of Systemwalker Operation Manager that runs on Itanium-compatible versions of Windows are referred to as "Windows for Itanium version".

• Articles specific to the version of Systemwalker Operation Manager that runs on 64-bit versions of Windows, except Itanium, are referred to as "Windows x64 version".

• Server Core, Windows Server 2019, and Windows Server 2016 may be abbreviated as "Windows servers".

• Windows NT(R), Windows(R) 2000, Windows Server 2003 STD, Windows Server 2003 DTC, Windows Server 2003 EE, Windows Server 2008, Windows Server 2008 EE, Windows Server 2008 DTC, Windows Server 2008 STD, Windows Server 2008 Foundation, Windows Server 2008 R2, Server Core, Windows Server 2012, and Windows Server 2012 R2 may be abbreviated as "Windows servers".

• Oracle Solaris may be referred to as Solaris, Solaris Operating System or Solaris OS.

• Versions of Systemwalker Operation Manager that run on Solaris are referred to as "Solaris versions of Systemwalker Operation Manager" or simply "Solaris versions".

• Articles specific to the version of Systemwalker Operation Manager that runs on 32-bit versions of Solaris are referred to as "Solaris 32-bit version".

• Articles specific to the version of Systemwalker Operation Manager that runs on 64-bit versions of Solaris are referred to as "Solaris 64-bit version".

• Versions of Systemwalker Operation Manager that run on HP-UX are referred to as "HP-UX versions of Systemwalker Operation Manager" or simply "HP-UX versions".

• Versions of Systemwalker Operation Manager that run on AIX are referred to as "AIX versions of Systemwalker Operation Manager" or simply "AIX versions".

• Articles specific to the version of Systemwalker Operation Manager that runs on 64-bit versions of Linux, except Itanium, are referred to as "Linux x64 version" or simply "Linux versions".

• Articles specific to the version of Systemwalker Operation Manager that runs on 32-bit versions of Linux are referred to as "Linux x86 version".

• Articles specific to the version of Systemwalker Operation Manager that runs on Itanium-compatible version of Linux are referred to as "Linux for Itanium version".

• Versions of Systemwalker Operation Manager that run on the following operating systems are referred to as "Linux versions of Systemwalker Operation Manager" or "Linux versions".

  • Linux

  • Linux that supports Itanium

  • Linux that supports 64-bit architecture other than Itanium

• Solaris, HP-UX, AIX, Linux and Linux for Itanium versions of Systemwalker Operation Manager are referred to collectively as "UNIX versions of Systemwalker Operation Manager" or simply "UNIX versions".

• Solaris, HP-UX, AIX and Linux may be referred to as "UNIX servers".

• Systemwalker Operation Manager Standard Edition may be abbreviated as "SE".

• Systemwalker Operation Manager Enterprise Edition may be abbreviated as "EE".

• Standard Edition may be abbreviated as "SE" and Enterprise Edition may be abbreviated as "EE".

• Arcserve(R) Backup for Windows is abbreviated as "Arcserve".

• Microsoft(R)-Mail that is provided as a standard feature with Windows NT(R) is abbreviated as "MS-Mail".

Systemwalker Operation Manager Product Names

Systemwalker Operation Manager product names differ depending on the version. This document refers to the product explained herein as "Systemwalker Operation Manager". However, where the version can be identified, the product name for that version is used.

Version	Product name
V11.0L10/11.0 or later	Systemwalker Operation Manager
V10.0L20/V10.0L21/10.1	Systemwalker OperationMGR
Up to V10.0L10/10.0	SystemWalker/OperationMGR

Abbreviations of Manual Titles

Product names and versions are sometimes omitted from the official names used in Systemwalker Operation Manager manuals referenced in this document.

For example, Systemwalker Operation Manager Technical Guide, Systemwalker OperationMGR Technical Guide, SystemWalker/OperationMGR Technical Guide, and SystemWalker/OperationMGR V5.0 Technical Guide may be abbreviated as "Technical Guide".

Symbols used in Commands and JCL

The symbols used in examples of commands and JCL are explained below.

Example:

[PARA={a|b|c}...]

Symbol conventions

Symbol	Explanation
[ ]	Items enclosed in square brackets are optional.
{ }	One of the alternative items enclosed in braces must be selected.
_	When all optional items enclosed in square brackets "[]" are omitted, the default value indicated by an underscore "_" is used.
|	One of the items separated by vertical bars must be selected.
...	The item immediately preceding the ellipsis (...) can be specified repeatedly.

Descriptions Specific to Windows Versions or UNIX Versions

This document provides information that is common to both Windows versions and UNIX versions. Information relevant only to Windows versions or UNIX versions is distinguished from common information as described below.

Title [Windows versions]

The entire description under the title and its sub-headers is specific to Windows versions.

Title [UNIX versions]

The entire description under the title and its sub-headers is specific to UNIX versions.

If the information differs between the Windows and UNIX versions, the description for each version will contain wording such as "On Windows versions," or "On UNIX versions," to identify it as relating to a particular version.

Export Restriction

Exportation/release of this document may require necessary procedures in accordance with the regulations of your resident country and/or US export control laws.

Trademarks

APC and PowerChute are trademarks or registered trademarks of Schneider Electric IT Corporation.

All products, service name, company name and logo of Arcserve are registered trademark or trademark of Arcserve (USA), LLC.

HP-UX is a registered trademark of Hewlett-Packard Development Company.

AIX and HACMP are trademarks or registered trademarks of International Business Machines Corporation in the United States.

Intel and Itanium are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

MC/ServiceGuard is a registered trademark of Hewlett-Packard Development Company, or L.P.

Microsoft, Windows, Windows Server and Azure, or the name and the product name of other Microsoft product are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Red Hat are registered trademarks of Red Hat, Inc. in the U.S. and other countries.

Linux(R) is a registered trademark of Linus Torvalds in the United States and/or other countries.

Oracle and Java are registered trademarks of Oracle Corporation or its subsidiaries in the U.S. and/or other countries.

R/3, SAP and all SAP trade name that are presented are registered trademarks or trademarks of SAP SE in Germany and in several other countries.

UNIX is a registered trademark of The Open Group.

VMware and the VMware logo are registered trademarks or trademarks of VMware in the United States and/or other jurisdictions.

Amazon Web Services, Amazon Elastic Compute Cloud, Amazon CloudWatch and AWS Lambda are trademarks of Amazon.com, Inc. or its affiliated company in the United States and/or other countries.

Short Mail is a registered trademark of NTT DoCoMo, Inc.

In addition, company name and product name may appear in this document are trademarks or registered trademarks of their respective owners.

The use of screenshots follows the guidelines of Microsoft Corporation.

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