Collecting Error Survey Information on Management Server
The collecting error survey information on the Management Server can be performed using either the command or Web Console.
When using the command, login to the Management Server and execute the esfsnap command.
When using Web Console, refer to "Collecting Troubleshooting Information" in the Web Console Guide.
Send the collected error survey information to Fujitsu Technical Support.
Note
If an error occurs during installing ETERNUS SF, the esfsnap command may not exist. In this case, collect the following data.
System log
The files under the following directories.
/var/opt/FJSVswtrc/trc
/var/opt/FJSVswstf
/etc/opt/swstorage
In a clustered system, execute the command to collect troubleshooting information on all the nodes making up the clustered system.
Collecting Error Survey Information on Managed Server
Login to the Managed Server and execute the acmcapture command on each server.
Send the collected error survey information to Fujitsu Technical Support.
Note
If a fault occurs during node degeneracy in a load sharing degenerate function on the Symfoware Server, collect files under the directory specified by the -altdir option.
In a clustered system, execute the command to collect troubleshooting information on all the nodes making up the clustered system.
