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ServerView Resource Orchestrator V3.4.0 Troubleshooting
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Chapter 5 Operations for Snapshots > 5.1 Operation may not Complete due to Rebooting of a VM Host (Admin OS) or Communication Failure. [Xen] [KVM]
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5.1 Operation may not Complete due to Rebooting of a VM Host (Admin OS) or Communication Failure. [Xen] [KVM]

Description

Even if snapshot collection fails due to problems other than those involving VM management software, such as the manager stopping, collected snapshots may exist on VM management software.

Corrective Action

Start the manager, ensure that the collection of snapshots has been completed, and then use the following procedure for restoration:

  1. Display the VM management console. Check if there are multiple snapshots whose L-Server_host_name and Version are the same among the snapshots whose name is RCX_L-Server_host_name@Version.
  2. If there were multiple snapshots in step 1, delete snapshots other than latest ones from the VM management console.

    For details on how to delete snapshots, refer to the server virtualization software manual.

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