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ServerView Resource Orchestrator V3.4.0 Troubleshooting
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Chapter 3 L-Server Operations > 3.9 When the Status is "unknown", Operations of a Virtual L-Server Fail.
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3.9 When the Status is "unknown", Operations of a Virtual L-Server Fail.

Description

When the status of a virtual L-Server is "unknown", an error may occur when performing the following operations:

  • Modifying settings
  • Power operations
  • Reversion
  • Migration of L-Servers between servers

When an error occurs, the following message may be displayed:

  • When performing operations using the [Resources] tab of the ROR console

    The following message is displayed in the details of the error dialog.

    67154
VM Guest:not found

  • When performing operations using the rcxadm lserver command

    The following message is output.

    FJSVrcx:ERROR:67154:VM Guest:not found

The following causes are possible:

  1. A VM guest used on the L-Server has been deleted from server virtualization software
  2. A virtual machine for which the configuration parameter (uuid.action) is not configured or a parameter other than keep is configured, has been migrated between servers

    For details on the configuration parameters of virtual machines, refer to "9.2.1 Configuration Requirements" in the "Design Guide VE".

  3. As backup and restore has been performed, the UUID of the virtual machine has changed

Corrective Action

Use the following procedure to delete the virtual L-Server.

  1. On the [Resources] tab of the ROR console, check if "-" is displayed for the following items of the virtual L-Server with the status "unknown".

    • [Resource name] in [Allocated Resource Information] on the [Resource Details] tab
    • [Guest name] in [Allocated Resource Information] on the [Resource Details] tab

  2. Take either one of following Corrective Action for the virtual L-Server in step 1 depending on the situation.

    1. When managing a virtual machine which remains in VM management software as a virtual L-Server again

      Execute the rcxadm lserver show command, and back up the detailed information of the virtual L-Server.

    2. When using a virtual L-Server included in an L-Platform

      Release the virtual L-Server from the L-Platform.

  3. Delete the virtual L-Server.

When managing a virtual machine that remains in VM management software in Resource Orchestrator again, perform the following procedure.

  1. Link the virtual machine with a virtual L-Server.

    When the virtual machine is powered on, and the virtual L-Server is imported as an L-Platform under the tenant folder, specify the tenant folder that is the creation destination of the L-Platform as the [Destination folder].

  2. Modify virtual L-Server specifications.

    Modify the following virtual L-Server specifications based on the detailed information of virtual L-Servers that was backed up in advance.

    • L-Server Template Name
    • Image Name
    • VM Host to Use

    Use the rcxadm lserver modify command to modify virtual L-Server specifications.

  3. Import a virtual L-Server to an L-Platform.

    When managing it as an L-Platform, import a virtual L-Server to an L-Platform.

See

For details on the rcxadm lserver command, refer to "3.6 rcxadm lserver" in the "Reference Guide (Command/XML) CE".

For details on L-Platform management commands, refer to "Chapter 10 L-Platform Commands" in the "Reference Guide (Command/XML) CE".

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