If something goes wrong with any of the various services of ETERNUS SF Manager and ETERNUS VASA Provider, the operations of VM administrator/VM user with vSphere Web Client are affected. To improve continuity of operations, setting the Recovery function of Windows services is recommended. Set the Recovery function for the following services of ETERNUS SF Manager and ETERNUS VASA Provider:
ETERNUS SF Manager Tomcat Service
ETERNUS SF Manager Apache Service
AdvancedCopy Manager COM Service
ETERNUS Information Provider
The procedure is as follows:
Click Control Panel > System and Security > Administrative Tools > Services to open the Service screen.
Open the Properties screen of Services.
Select the Recover tab and set each item as follows.
Item | Settings |
|---|---|
First failure | "Restart the Service" or "Restart the Computer" |
Second failure | "Restart the Service" or "Restart the Computer" |
Subsequent failures | "Restart the Service" or "Restart the Computer" |
Reset fail count after | 1 day |
Restart service after | 1 minute |
Check the Enable actions for stops with errors checkbox.
Click Restart Computer Options... and set the time of Restart computer after to one minute later.
However, if "Restart the Computer" is not specified in step 3, this step is not required.
Point
When an error occurs, whether to restart the service or restart the computer can be changed according to the operation.
However, for ETERNUS SF Manager Apache Service, be sure to set the computer to restart.
The time of Reset fail count after, Restart service after, and Restart computer after can be changed according to the operation.
Note
For the following services of ETERNUS SF Manager, the recovery function of Windows services is not available.
ETERNUS SF Manager Postgres Service
ETERNUS SF Storage Cruiser Optimization Option
If something goes wrong with operation of Web Console, check whether these services are running.
If the following message is displayed in the event log of Web Console, check whether every service of ETERNUS SF Manager is running.
esccs11002 Applying the policy failed. policy=policy, target=target, detail=detail
If any service of ETERNUS SF Manager and ETERNUS VASA Provider is not running, take one of the following actions manually to recover the service:
Restart the service.
Restart the operating system.
When the Management Server is created on the virtual machine and when a VM host is made redundant with vSphere HA, switch to the VM host you want to use and restart the operating system.
