After any trouble in the PRIMECLUSTER system, collect the following data, necessary for diagnosis, from all physical environments, control domains, guest domains, Kernel Zones, and the cluster management server that constitute a cluster system.
After that, contact our customer support.
Physical Environment/Control Domains
Referring to "C.1 Collecting Troubleshooting Information," collect following data.
PRIMECLUSTER diagnostic data
If the malfunction is reproducible, documentation describing procedures for reproduction
Kernel Zones/Guest Domains
Run fjsnap or FJQSS to collect the data needed for error diagnosis.
For details on fjsnap, see C.1.1 Executing the fjsnap Command." For details on FJQSS, see "C.1.2 Collecting Information by FJQSS(Information Collection Tool)."
Information
For reporting a problem, first collect the necessary error diagnosis data. If you do not provide information for problem checking and error reproduction execution, it may take a long time to reproduce and diagnose the problem or it may become impossible to do so.
Collect the diagnostic material from all nodes in the PRIMECLUSTER System as soon as possible. Especially in the case of data to be collected by FJQSS or fjsnap, necessary information may get lost if too much time elapses after the error.
For nodes that have been suspended by force, run "sync" in OBP mode in order to collect the system dump.
