Subscribers can cancel an application that they have issued.
A subscriber is a user who issued any of the following applications:
Subscribe use L-Platform
L-Platform reconfiguration
Cancel L-Platform
Point
Refer to "Appendix A Emails Sent during L-Platform Operations" for information on the email sent when an application is canceled.
Perform the following steps to cancel an application process:
From the ROR console, select [Requests] tab.
In the [Task Filters] drop-down list on the My Tasks window, select "My Tasks".
A list of tasks with the status Active is displayed.
In the [Priority] field in [My Tasks] under the [Summary] tab, give the tasks a priority using a number between 0 and 2147483647. The default value is 8.
The higher the number of a task, the higher its priority level. Setting the priority level of tasks also enables them to be sorted in order of priority in task lists.
Select the task with the activity name "Cancel" on the process instance that you want to cancel, and then click the [Details] tab.
Select the [Application] tab on the [Form] panel.
Check the content of the application.
Click the [0: Cancel] button on the [Make Choice] panel.
The selected application process is cancelled.
Note
If the [0: Cancel] button on the Make Choice panel is clicked without the [Details] tab being selected or without the [Status] tab on the [Details] tab being selected, the following message is displayed:
All the forms are not accessed in Details Tab. Do you want to continue?
To continue processing without checking the form, click the [OK] button. To check the form, take one of the following actions:
Click the [Cancel] button, and then select the [Details] tab.
Select the [Status] tab on the [Details] tab.
When canceling applications and [Failed] is displayed as the result in the [Result Summary] window, contact the tenant administrator with the process instance name that failed and the error details and have them investigate the error and take action as necessary.
Details about the errors are displayed by clicking [Details] in the comments in the [Result Summary] window.
