Systemwalker Desktop Patrol Reference Manual

5.1 Collecting Information by Using FJQSS (Information Collection Tool)

The procedure for collecting information by using FJQSS (Information Collection Tool) is explained below.

See

Refer to the following manual for details on FJQSS:

Start or Apps > FJQSS (Information Collection Tool) > FJQSS User's Guide

Note

Execute FJQSS as a user with Administrator privileges.

For CS

• When database table information is included

  Click Start or Apps > FJQSS (Information Collection Tool) > Information Collection (Desktop Patrol CS + DB), and collect information from the window that is displayed.

  • Disk size required for information collection

    Ensure that the system drive has sufficient free space, according to the formula below.

    500 MB +
    size of %SYSTEMDRIVE%\Inetpub\logs\LogFiles\W3SVC1 directory * 2 +
    size of csInstallDir\FJSVsbtrs\backup directory * 2 +
    size of csInstallDir\FJSVsbtrs\data directory * 2 +
    size of database backup (*1)

    *1: As a guide, allow 100 MB or more for every 1000 CTs to be managed.

  Note

  • This command must be executed by either of the following users after logging on to Windows.

    • Users who built or expanded the operating environment using the Operation Environment Maintenance Guide

    • Users who were added using the dtpctlusr.exe command

  • Execute SWDTP_ctrl.exe (batch starting/stopping services) to stop services and tasks before collecting information. Although it is possible to collect information without stopping services and tasks, it may not be possible to collect some of the table information of databases while services and tasks are running.

• When database table information is not included

  Click Start or Apps > FJQSS (Information Collection Tool) > Information Collection (Desktop Patrol CS), and collect information from the window that is displayed.

  • Disk size required for information collection

    Ensure that the system drive has sufficient free space, according to the formula below.

    500 MB +
    size of %SYSTEMDRIVE%\Inetpub\logs\LogFiles\W3SVC1 directory * 2 +
    size of csInstallDir\FJSVsbtrs\backup directory * 2 +
    size of csInstallDir\FJSVsbtrs\data directory * 2

For DS

Click Start or Apps > FJQSS (Information Collection Tool) > Information Collection (Desktop Patrol DS), and collect information from the window that is displayed.

• Disk size required for information collection

  Ensure that the system drive has sufficient free space, according to the formula below.

  size of dsInstallDir\FJSVsbtrs\backup directory * 2 +
  size of dsInstallDir\FJSVsbtrs\data directory * 2

For SS

Click Start or Apps > FJQSS (Information Collection Tool) > Information Collection (Desktop Patrol DS), and collect information from the window that is displayed.

• Disk size required for information collection

  500 MB or more

For CT

FJQSS is not available. Use the logget.exe tool to collect information.

For AC

Click Start or Apps > FJQSS (Information Collection Tool) > Information Collection (Desktop Patrol DS), and collect information from the window that is displayed.

• Disk size required for information collection

  20 MB or more

For ADT

FJQSS is not available. Use the logget_adt.exe tool to collect information.