3.7.3 Message Output During Environment Setting and Report Exporting

[ERR-RT001] Unable to connect to Log Analyzer Server.

Cause

Probable causes are the following:

The settings of client connected to Log Analyzer Server are incorrect.
The Log Analyzer Server is not started.
The network is disconnected.
The number of connection of report output tool corresponding to Log Analyzer Server has exceeded 100.
The port used for report output tool may be blocked by a firewall.

Resolution

According to different causes, take the following resolutions.

Connect again after a while.
Execute again after confirming the Log Analyzer Server can be connected normally.
Confirm whether the port used for report output tool in the settings of firewall has been opened.
For the environment of IPv6 communication, confirm whether the hosts file is set, and the setting is correct.

[ERR-RT002] Report creation process failed.

Cause

Probable causes are the following:

When saving the files, the specified report and file output target path is incorrect.
When saving the files, the capacity of disk in the path of specified report and file output target is insufficient.
When saving the files, the write authority of specified report and file output target is not owned.
When printing, the printer is not installed.
Microsoft Excel is not installed.
It does not support that because the installed Excel version is too low.
When using Microsoft Office Excel 2010 or later, "Visual Basic for Applications" is not installed.

Resolution

Take the corresponding actions after confirming the causes, and then execute again.

[ERR-RT003] The system time of this terminal is out of the supported range.

Cause

Probable causes are as follows:

The system time is the date before March, 31st, 2005.
The system time is the date after January, 1st, 2035.

Resolution

Set the system time correctly.
(The system time shall be within the range from 04/01/2005 to 12/31/2034.)

[ERR-RT004] Failed to obtain configuration information.

Cause

Probable causes are the following:

The file used in the internal part is damaged.
The registry information is damaged.

Resolution

Execute again after reinstalling the report output tool.

[ERR-RT005] Required memory cannot be ensured. Cancel the processing.

Cause

Probable causes are the following:

When creating the report after specifying the log output, the memory capacity required for items of exported logs cannot be fulfilled.

Resolution

Execute again after taking any one of the following actions.

Set the appropriate screening conditions in the Web Console.
Increase the virtual memory.
Stop the unnecessary applications.

[ERR-RT006] Processing failed.

Cause

The operation of report output tool is not finished normally.

Resolution

Contact Fujitsu technical staff.

[ERR-RT007] Configuration failed.

Cause

Probable causes are the following:

The environment setting operation of output report is not executed through the affiliated users of Administrators group or Domain Admins.
It failed to set because the Windows data has executed protection (DEP) function.

Resolution

According to the different causes, take the following resolutions.

Execute the environment setting operation of output report through the affiliated users of Administrators group or Domain Admins.
Refer to the contents of "Conditions displayed in window when data executes operations related to protection" in the attention of Step 7 in "Install Report Output Tool" of Installation Guide, and execute again after setting the "F3CWDELA.EXE" program as reliable program for data executing the protection (DEP) function.

[ERR-RT011] The Log Analyzer Server to be connected is not set.
Please execute again after performing server configuration in environment setup.

Cause

The server is not set in the environment settings, or problems have existed in the set status because the operation is not finished correctly.

Resolution

Execute again after setting the server in the environment settings.

[ERR-RT012] The version of server to be connected is different.

Cause

The version of report output tool is different from that of the Log Analyzer Server.

Resolution

Use the report output tool whose version is the same as that of the Log Analyzer Server.

[ERR-RT013] The Management Server information has not been imported into the Log Analysis Server of the connection destination. Execute again after executing the data import command.

Cause

The information of the Management Server is not transferred to the Log Analyzer Server.

Resolution

Transfer the information again after executing the data transfer command.

[ERR-RT014] The data [%s] that was set previously does not exist in the Management Server information. Set the data again.

Variable Information

% S: The IP address (or server name) of the Management Server

Cause

A user ID of the Management Server set by batch users cannot be used by changing the connected Log Analyzer Server.

Resolution

Reset the Management Server by using a batch user tab of the environment setup.

[ERR-RT999] Exception occurred during processing.

Cause

An exception occurred while processing the information of the Management Server set in the registry.

Resolution

Contact Fujitsu technical staff.