3.7.1 Message Output During Installation

[ERR-INSTTOOL001] The installed user does not have Administrator authority.
Please logon with a user that has Administrator authority and install again
Stop installation.

Cause

The user who performs installation does not have Administrator authority.

Resolution

Reinstall after logging on as Administrator.

[ERR-INSTTOOL002] Report Output Tool cannot be installed.
Please confirm the target OS and ServicePack, and install again.
Stop installation.

Cause

This is the prompted information when installing in "Unsupported OS".

Resolution

Install in "Supported OS".

[ERR-INSTTOOL003] Failed to create the %s folder. It is likely that:
- Disk capacity is not enough
- The correspondent disk is writing prohibited
- The folder with same name has already existed
or some other reasons. Please install again after confirmation. Stop installation.

Variable Information

%s : folder name

Cause

Probable causes are as follows:

The disk capacity is insufficient.
The corresponding disk denies being written.
There already exists a folder with the same name.
The characters excluding Shift JIS number are used in the path of installation target folder.

Resolution

Take the following actions according to the different causes, and then install it again.

Increase the disk capacity.
Make the corresponding disk writable.
Specify the folder name that does not exist.
In the destination for installation, specify the folder that does not use the characters other than Shift JIS.

[ERR-INSTTOOL004] Failed to copy the %s file. It is likely that:
- Disk capacity is not enough
- The correspondent disk is writing prohibited
- The folder with same name has already existed
or some other reasons. Please install again after confirmation.
Stop installation.

Variable Information

%s : file name

Cause

Probable causes are as follows:

The disk capacity is insufficient.
The corresponding disk denies being written.
There already exists a folder with the same name.

Resolution

Take the following actions according to the different causes, and then install it again.

Increase the disk capacity.
Make the corresponding disk writable.
Specify the folder name that does not exist.

[ERR-INSTTOOL005] The installation processing failed. Please install again after solving the error. Stop installation.

Cause

The installation operation failed.

Resolution

Reinstall after confirming the read and write authority of installation target folder.

[ERR-INSTTOOL006] Registry operation failed.

Cause

An error occurred when the registry is operating.

Resolution

Reinstall after confirming the logon account.

[ERR-INSTTOOL007] Incorrect port number. Please enter an unused number between 5001 and 60000.

Cause

The numbers out of the range from 5001 to 60000 or characters are entered in the port number.

Resolution

Enter a port number between 5001 and 60000 that has not been used.

[ERR-INSTTOOL008] Failed to get available disk capacity.

Cause

Failed to get the free space of disk due to some causes such as the installation target folder does not exist or the user does not have the write authority.

Resolution

Reinstall after confirming that the installation target folder exists or have the write authority.

[ERR-INSTTOOL009] Disk capacity of installation target is not enough.
Please ensure the disk capacity required for installation.

Cause

The drive space of installation target folder is insufficient.

Resolution

Modify the drive in the path of installation target.

[ERR-INSTTOOL010] The specified value is not a folder.

Cause

The specified value is not a folder.

Resolution

Confirm that the specified value is a folder.

[ERR-INSTTOOL011] No authority to write the specified folder.

Cause

Do not have the write authority of specified folder.

Resolution

Specify the folder again after setting the write authority of folder.

[ERR-INSTTOOL012] Drive name cannot be specified as installation target folder.

Cause

The drive name similar to "C:\" cannot be specified only in the installation target folder.

Resolution

Specify the installation target folder according to the following method.
"Drive name:\ Name of installation target folder"

[ERR-INSTTOOL013] The installation target folder is too long. Please specify a path within 96 halfwidth characters.

Cause

The installation target folder is too long. Specify a path within 96 halfwidth characters.

Resolution

Specify the length of installation target folder within 96 halfwidth characters.

[ERR-INSTTOOL014] Multi-byte characters cannot be specified in the installation target folder.

Cause

When specifying the installation target folder, the path name includes multibyte characters (Chinese characters, Hiragana and Katakana, etc.).

Resolution

Do not include multibyte characters when specifying the installation target folder.

[ERR-INSTTOOL015] Drive name cannot be specified as installation target folder.

Cause

The installation target folder is specified as network drive.

Resolution

Execute again after checking the installation target folder.

[ERR-INSTTOOL016] Error occurred when checking the folder.

Cause

Probable causes are as follows:

The I/O error of disk device occurred.
The characters excluding Shift JIS number may be used in the path of installation target folder or database installation target folder.

Resolution

Take the following actions according to the different causes.

Check the disk device.
Reinstall after the path that does not include the characters excluding the Shift JIS number is entered in the path of installation target folder or database installation target folder.

[ERR-INSTTOOL021] The connection target is not specified.

Cause

The connection destination is not specified.

Resolution

Enter the connection destination.

[ERR-INSTTOOL022] Space is not allowed in installation target folder.

Cause

The name of the installation target folder includes space.

Resolution

Specify a folder whose name does not include space as installation target folder.

[ERR-INSTTOOL023] Please get and apply the latest module of MDAC from the home page of Microsoft Corporation. Please apply the MDAC of version 2.8 or higher. (2.80.1022.3 or higher is required)

Cause

The MDAC whose version is earlier than 2.8 is used.

Resolution

Reinstall after applying the MADC whose version is 2.8 or later.

[ERR-INSTTOOL024] Failed to get the version of report output tool.

Cause

Failed to get the version of report output tool due to some causes such as the registry error.

Resolution

When the report output tool has been imported, execute again after uninstalling.

[ERR-INSTTOOL999] Internal exception occurred. Please execute installation again.

Cause

Probable causes are as follows:

Some temporary errors occurred such as the resource is insufficient and the timing error occurred.
The characters excluding the Shift JIS number are used in the path of database installation target folder.

Resolution

Take the following actions according to the different causes.

Reinstall.
After the characters excluding the Shift JIS number are entered in the path of database installation target folder, reinstall.