3.5.3 Message Output with Operating Environment Maintenance Wizard

[ERR-ENV001] Please specify database saving target.

Cause

The database saving target path is not specified.

Resolution

Specify the database saving target path.

[ERR-ENV002] Please enter the number of clients.

Cause

The number of sets of clients is not entered.

Resolution

Enter the number of sets of clients.

[ERR-ENV003] Please enter the number of non-file operation logs per day.

Cause

The items of logs in a single day excluding the file operation logs are not entered.

Resolution

Enter the items of logs in a single day excluding the file operation logs.

[ERR-ENV004] Please click the capacity calculation button to calculate the capacity.

Cause

The database capacity is not entered.

Resolution

Click the capacity calculation button to calculate or enter the database capacity directly, and then execute again.

[ERR-ENV005] The disk capacity is insufficient.

Cause

The capacity of disk in the path of database saving target is insufficient.

Resolution

Modify the disk in the path of database saving target, or calculate the capacity again.

[ERR-ENV006] Constructing the database of Log Analyzer Server.

Cause

The database of the Log Analyzer Server has been built.

Resolution

Execute again after deleting the operating environment of the Log Analyzer Server in the Operating Environment Maintenance Wizard.

[ERR-ENV007] Please enter the user name and password of Log Analyzer user to be set when installing Log Analyzer Server.

Cause

The entered user name and password are not the user name and password set for Log Analyzer User when installing Log Analyzer Server.

Resolution

Enter the user name and password set for Log Analyzer User when installing Log Analyzer Server.

[ERR-ENV008] User name or password is incorrect.

Cause

The entered user name or password is incorrect.

Resolution

Execute again after confirming the user name and password.

[ERR-ENV009] Not logon with the account set as Log Analyzer user during installation.
Please construct the environment after logon with the account set as Log Analyzer user during installation.

Cause

The account set by Log Analyzer User during installation is not used to logon to OS.

Resolution

Execute again after confirming the logon account.

[ERR-ENV010] The environment of Log Analyzer Server will be constructed.

Cause

The environment of the Log Analyzer Server has been created, so creating the operating environment failed.

Resolution

Execute again after deleting the following files and folders under the Log Analyzer Server.

<Database Installation Target Path>\RDB
<Database Installation Target Path>\SWDTLADBSP
<Installation Folder>\NAVIDIC\<Account Name Set During Installation>\.kvrgDic
<Installation Folder>\NAVIDIC\< Account Name Set During Installation>\DBO
<Installation Folder>\NAVIDIC\< Account Name Set During Installation>\RN.ENV

[ERR-ENV011] The number of clients cannot be specified as 0.

Cause

The number of sets of client is specified as 0.

Resolution

Set the numeral more than 1 for the number of sets of client.

[ERR-ENV012] The number of non-file operation logs per day cannot be specified as 0.

Cause

The items of logs in a single day excluding the file operation logs are specified as 0.

Resolution

Set the numeral more than 1 for the items of logs in a single day excluding the file operation logs.

[ERR-ENV013] Multi-byte characters are not allowed in database saving target.

Cause

When specifying the database saving target folder, the multibyte characters are included (Chinese characters, Hiragana and Katakana, etc.).

Resolution

When specifying the database saving target folder, do not include the multibyte characters.

[ERR-ENV014] The name of folder for database saving target is too long. Please specify the path within 40 halfwidth characters.

Cause

The length of database saving target folder has exceeded 40 halfwidth characters.

Resolution

Specify the length of database saving target folder name within 40 halfwidth characters.

[ERR-ENV015] The specified database saving target does not exist.

Cause

The specified database saving target folder does not exist.

Resolution

Execute again after confirming that the specified database saving target folder does exist.

[ERR-ENV016] Network drive cannot be specified as database saving target.

Cause

The database saving target path is specified as network drive.

Resolution

Execute again after confirming that the specified database saving target folder is correct.

[ERR-ENV017] The environment of Systemwalker Desktop Keeper Log Analyzer Server is not constructed.

Cause

As the environment of the Log Analyzer Server is not created, the deletion operation of operating environment cannot be executed.

Resolution

Execute again after confirming whether the operating environment has been created.

[ERR-ENV018] Space cannot be contained in database saving target.

Cause

The database saving target path includes space.

Resolution

When specifying the database saving target folder, do not include the space.

[ERR-ENV019] Database capacity cannot be specified to 0.

Cause

The database capacity is specified as 0.

Resolution

Execute again after confirming the database capacity.

[ERR-ENV020] Non-numerals cannot be specified in the following input field.
-Number of clients
-Number of file operation logs
-Number of non-file operation logs
-Database capacity

Cause

The value excluding the numerals is entered in the following input box.

Number of sets of client
Items of file operation log
Items of logs excluding the file operation logs
Database capacity

Resolution

Execute again after confirming the input value.

[ERR-ENV021] The creation account of operating environment (%1) is different from the current logon account (%2).

Variable Information

%1 : the logon account name when the operating environment is created
%2 : the present logon account name

Cause

The logon account when deleting the operating environment is different from the creating operating environment account.

Resolution

Execute again after using the creating operating environment account for logon.

[ERR-ENV022] Administrator authority is required for starting this program.

Cause

The account without administrator authority is used to execute this program.

Resolution

Log on as administrator and execute again.

[ERR-ENV023] Please specify a value larger than estimated capacity when entering database capacity directly.

Cause

The entered value is smaller than the database capacity value estimated by the system according to the following items that are entered by user.

Number of sets of client
Items of file operation log
Items of logs excluding the file operation logs
Database capacity

Resolution

Execute again after confirming that the input database capacity is correct.

[ERR-ENV024] The selected folder cannot be specified as database creating target.

Cause

The selected folder cannot be specified as the database saving target folder.

Resolution

Select the other folder again.

[ERR-ENV301] Failed to copy environment setup file. (LastError:[%d])

Variable Information

%d : last error code.

Cause

There might be a case where disk capacity is insufficient, or this disk denies being written.

Resolution

Execute again after confirming whether the disk space is insufficient, or this disk is set to deny being written.

[ERR-ENV302] Failed to open the %s file.

Variable Information

%s : file name

Cause

There might be a case where the file cannot be copied because it denies being written.

Resolution

Execute again after confirming whether the disk is write protected.

[ERR-ENV303] Error occurred when performing registry operation. (LastError:[%d]).

Variable Information

%d : last error code.

Cause

An error occurred when executing the registry operation.

Resolution

Use the account set when installing the Log Analyzer Server to perform operation.

[ERR-ENV304] Failed to create database.

Cause

Probable causes are as follows:

There is a possibility that problems exist in the system environment (free capacity of memory/disk, file system status).

Resolution

Take the following actions according to the different causes.

Execute again after confirming whether problems exist in system environment (free capacity of memory/disk, file system status).
Restart Windows.

[ERR-ENV305] Failed to start database.

Cause

There is a possibility that problems exist in the system environment (free capacity of memory/disk, file system status).

Resolution

Execute again after confirming whether problems exist in system environment (free capacity of memory/disk, file system status).

[ERR-ENV306] Failed to get database capacity.

Cause

Unable to access the disk.

Resolution

Execute again after confirming whether there is authority to access to the disk.

[ERR-ENV307] Failed to set communication.

Cause

There is a possibility that problems exist in the system environment (free capacity of memory/disk, file system status).

Resolution

Execute again after confirming whether problems exist in system environment (free capacity of memory/disk, file system status).

[ERR-ENV308] Failed to delete database.

Cause

There is a possibility that problems exist in the system environment (free capacity of memory/disk, file system status).

Resolution

Execute again after confirming whether problems exist in system environment (free capacity of memory/disk, file system status).

[ERR-ENV309] Failed to create folder. (LastError:[n])

Cause

Probable causes are as follows:

The disk capacity is insufficient.
The corresponding disk denies being written.
The folder with the same name already exists.

Resolution

Confirm the following conditions according to the causes, and execute again.

Check that the disk capacity is not insufficient.
Check that the corresponding disk does not deny being written.
Check that the folder with the same name does not exist.

[ERR-ENV310] Failed to open log file. (LastError:[n])

Cause

There might be a case where the disk capacity is insufficient, or this disk is set to deny being written.

Resolution

Execute again after confirming whether the disk space is insufficient, or this disk is set to deny being written.

[ERR-ENV311] Failed to get logon account. (LastError:[n])

Cause

Confirm the logon account is failed.

Resolution

Execute again after confirming the logon account.

[ERR-ENV312] Failed to delete %s file. Please delete the corresponding file and then execute during the reconstruction.

Variable Information

%s : file name

Cause

Failed to delete the file.

Resolution

Delete this file manually.

[ERR-ENV313] Failed to delete %s table. Please delete the corresponding folder and then execute during the reconstruction.

Variable Information

%s : folder name

Cause

Failed to delete the folder.

Resolution

Delete this folder manually.

[ERR-ENV999] Unexpected error occurred.

Cause

As problems have existed in the system environment (free capacity of memory/disk), the operation in execution failed.

Resolution

Confirm whether problems exist in system environment (free capacity of memory/disk), and then execute again.