It is to describe the messages output during installation.
Cause
It is the prompted information when preparing to install in "Unsupported OS".
Resolution
Install in "Supported OS".
Cause
The installation user does not have Administrator authority.
Resolution
Reinstall after logging on as administrator.
Cause
"Products that cannot coexist" has been installed in the target environment.
Resolution
Reinstall after uninstalling Interstage Navigator Server.
Cause
Numbers out of range from 5001 to 60000, or characters are entered in the port number.
Resolution
Enter a number that has not been used within the range from 5001 to 60000.
Cause
The Symfoware server that cannot coexist with local server, Symfoware client, or Symfoware Programmer's Kit has been installed in the target environment. The installation is cancelled.
Resolution
When it is installed to the specified computer, uninstall the Symfoware server, Symfoware client or Symfoware Programmer's Kit.
Cause
As Symfoware Client is installed, the installation is cancelled.
Resolution
When installing in the specified computer, uninstall Symfoware Client first.
Variable Information
%s : folder name
Cause
Probable causes are as follows:
The disk capacity is insufficient.
The corresponding disk denies being written.
The folder with the same name already exists.
The characters excluding the Shift JIS are used in the path of installation target folder or database installation target folder.
Resolution
Take the following actions according to the different causes, and then reinstall it.
Ensure the disk capacity.
Make the corresponding disk writable.
Specify a folder name that does not exist.
Do not use the characters excluding the Shift JIS in the path of installation target folder or database installation target folder.
Cause
The specified value is not a folder.
Resolution
Confirm the specified value is a folder.
Cause
The authority of specified folder is not written.
Resolution
Specify the folder again after setting the write authority of specified folder.
Cause
The drive name similar to "C:\" was specified only in the installation target folder.
Resolution
Specify the installation target folder according to the following method.
-Drive name:\ Name of installation target folder
Cause
The name of installation target folder contains space.
Resolution
Specify the folder that does not contain space as installation target folder.
Cause
The installation target folder is too long..
Resolution
Specify the length of installation target folder within 96 halfwidth characters.
Cause
The specified installation target folder includes multibyte characters (Chinese characters, Hiragana and Katakana, etc.).
Resolution
Do not include multibyte characters when specifying the installation target folder.
Cause
Probable causes are as follows:
The I/O error of disk device was occurred.
The characters excluding Shift JIS number may be used.
Resolution
Take the following actions according to the different causes.
Check the disk device.
Do not use characters excluding Shift JIS number.
Cause
There might be a case where the installation target folder does not exist or does not have the write authority.
Resolution
Confirm that the installation target folder exists and has write authority, and then reinstall it.
Cause
The entered account name includes the following invalid characters.
/ \ [ ] : ; | = , + * ? < > halfwidth space fullwidth space
Resolution
Enter an account name that does not include invalid characters.
Cause
The invalid account name is included.
Resolution
Confirm the entered account name and then execute again.
Cause
The password is not specified.
Resolution
Enter the password.
Cause
It may be caused because the entered password is incorrect when confirming again.
Resolution
Enter the correct password again.
Variable Information
%s : file name
Cause
Probable causes are as follows:
The disk capacity is insufficient.
The corresponding disk denies being written.
The folder with the same name already exists.
Resolution
Take the following actions according to the different causes and then install again.
Ensure the disk capacity.
Make the corresponding disk writable.
Specify a folder name that does not exist.
Cause
The installation processing failed.
Resolution
Reinstall after confirming whether the installation target folder has write authority.
Cause
The drive space of installation target folder is insufficient.
Resolution
Modify the drive in the path of installation target.
Cause
The space has been entered in the password.
Resolution
Enter the password that does not include the space again.
Cause
The entered account name is the same as computer name.
Resolution
Execute again after confirming the entered account name.
Cause
The unsupported Symfoware Server or Symfoware Client has been installed.
Resolution
Install this product in other computer.
Reinstall after uninstalling the installed Symfoware Server or Symfoware Client.
Cause
The existed group name has been specified in the account name.
Resolution
Execute again after confirming the entered account name.
Cause
When the registered account is used as Log Analyzer User for logon, the error may exist in the entered information.
Resolution
Execute again after confirming the entered account name and password.
Cause
[Communication Port 1], [Communication Port 2] and [Communication Port 3] are set to the same value.
Resolution
Execute again after confirming the entered value is correct.
Cause
The installation target folder is specified as network drive.
Resolution
Recheck the settings of installation target folder and then execute again.
Cause
The requirement of server password policy is not fulfilled due to some causes such as the user ID and password are the same.
Resolution
Reinstall after confirming the server password policy.
Cause
An error occurred when the registry is operating.
Resolution
Reinstall after confirming the logon account.
Cause
The MDAC whose version is earlier than 2.8 is used.
Resolution
Reinstall after applying the MADC whose version is 2.8 or later.
Cause
Probable causes are as follows:
The entered account is not registered in Active Directory.
The Active Directory server cannot be accessed due to some causes such as the server stops operating or the network is disconnected.
Resolution
Take the following actions according to the different causes.
Execute again after confirming that the entered account is correct.
Execute again after confirming that the Active Directory server can be accessed.
Cause
Probable causes are as follows:
A user that does not belong to Domain Admins group was specified. When the user of the Log Analyzer domain logs on, the user has to belong to the Domain Admins group.
The Active Directory server cannot be accessed due to some causes such as the server stops operating or the network is disconnected.
Resolution
Take the following actions according to the different causes.
Execute again after confirming that the entered account belongs to the Domain Admins group.
Execute again after confirming that the Active Directory server can be accessed.
Cause
There might be a case where the port TCP30005 is being used by other services, or the port excluding the port TCP30005 has been already registered.. Refer to "4.1 Port Number List" for the details of port number.
Resolution
Log on according to the transmission port of aggregate by objective data and the following steps.
Open: services files under the Windows Installation Directory\system32\drivers\etc.
Add the information of following port numbers.
rn_data1 Communication Port Number/TCP
Note 1) The communication port number can be specified as any port number that is not used.
Note 2) If the information of rn_data1 has existed, it is not required to add. Regard the communication port number specified by these contents as data transmission port number based on aggregate by objective.
Select Interstage Navigator Server > Navigator Server Start and Stop.
Restart the service. Click the [Stop] button first, and then click the [Start] button.
Variable Information
%s : folder name
Cause
There is a possibility that the other processes are being used.
Resolution
Reinstall after confirming that the other processes are not using this folder.
Cause
Probable causes are as follows:
Some temporary errors occurred such as the resource is insufficient and the timing error occurred.
The characters excluding the Shift JIS number are used in the path of database installation target folder.
Resolution
Take the following actions according to the different causes.
Reinstall.
After the characters excluding the Shift JIS number are entered in the path of database installation target folder, reinstall. If Interstage Navigator Server has been installed, execute again after deleting.
