Event ID
1000
Type
Information
Source
SWDTK
Cause
Displayed in the case where the service was logged on normally.
Resolution
-
Variable Information
%s: name of the started service
Event ID
1001
Type
Information
Source
SWDTK
Cause
Displayed in the case where the service was started normally.
Resolution
-
Variable Information
%s: name of the stopped service
Event ID
1002
Type
Information
Source
SWDTK
Cause
Displayed in the case where the service was stopped normally.
Resolution
-
Variable Information
%1: user ID logon to Server Settings Tool
Event ID
1101
Type
Information
Source
SWDTK_ST
Cause
Displayed in the case of logon to the Server Settings Tool.
Resolution
-
Variable Information
%1: user ID logoff from Server Settings Tool
Event ID
1102
Type
Information
Source
SWDTK_ST
Cause
Displayed in the case of logoff from the Server Settings Tool.
Resolution
-
Variable Information
%1: user ID logon to the backup tool
Event ID
1103
Type
Information
Source
SWDTK_BK
Cause
Displayed in the case of logon to the backup tool.
Resolution
-
Variable Information
%1: user ID logoff from the backup tool
Event ID
1104
Type
Information
Source
SWDTK_BK
Cause
Displayed in the case of logoff from the backup tool.
Resolution
-
Variable Information
%1: management information backup target settings
%2: management information backup saving target folder name
%3: backup target settings of log information in the form of Log Viewer
%4: backup saving target folder name of log information in the form of Log Viewer
%5: backup target period
%6: application startup log backup target settings
%7: application termination log backup target settings
%8: window title log backup target settings
%9: window title log (with URL) backup target settings
%10: E-mail sending log backup target settings
%11: device configuration change log backup target settings
%12: printing operation log backup target settings
%13: file export log backup target settings
%14: file operation log backup target settings
%15: command line log backup target settings
%16: logon log backup target settings
%17: logoff log backup target settings
%18: print prohibition log backup target settings
%19: logon prohibition log backup target settings
%20: application startup prohibition log backup target settings
%21: PrintScreen Key prohibition log backup target settings
%22: E-mail attachment prohibition log backup target settings
%23: linkage application log backup target settings
%24: E-mail sending interruption log backup target settings
%25: FTP operation log backup target settings
%26: FTP operation prohibition log backup target settings
%27: Web operation log backup target settings
%28: Web operation prohibition log backup target settings
%29: E-mail receiving log backup target settings
%30: Environment change log backup target settings
%31: Call sending and receiving log backup target settings
%32: Application configuration change log backup target settings
%33: log information backup target settings
%34: log information backup saving target path folder name
%35: backup target period
%36: log information deletion target settings
%37: log information deletion period
%38: execution log saving target file path
%39: resolution in the case where the execution log exists already
Event ID
1105
Type
Information
Source
SWDTK_BK
Cause
Displayed in the case where the backup was executed.
Resolution
-
Variable Information
%1: the started restoration tool name (execution and log viewing)
%2: user ID logon to the restoration tool
Event ID
1106
Type
Information
Source
SWDTK_RS
Cause
Displayed in the case of logon to the restoration tool.
Resolution
-
Variable Information
%1: the started restoration tool name (execution, log viewing)
%2: user ID logged off from the restoration tool
Event ID
1107
Type
Information
Source
SWDTK_RS
Cause
Displayed in the case of logoff from the restoration tool.
Resolution
-
Variable Information
%1: target database to be restored
%2: restore management information target settings
%3: management information reference target folder name
%4: restore log information target settings
%5: log information reference target folder name
%6: execution log saving target file path
%7: resolution in the case where the execution log exists already
%8: path of folder for operation
Event ID
1108
Type
Information
Source
SWDTK_RS
Cause
Displayed in the case where the restoration was executed.
Resolution
-
Variable Information
%1: "Started." or "Startup Failed."
%2: startup parameter
%3: Active Directory properties of linkage target (usually: organizationalUnit)
%4: parameter value specified in file DTKADCON.INI (EMPLOYEENO)
%5: parameter value specified in file DTKADCON.INI (OFFICIALPOSITION)
%6: parameter value specified in file DTKADCON.INI (POSTNAME)
%7: parameter value specified in file DTKADCON.INI (POSTCODE)
%8: error information (displayed only when errors occurred)
%9: completion code (when completed normally: 0)
Event ID
1109
Type
Information
Error
Source
SWDTK_AD
Cause
-
Resolution
-
Variable Information
%s: domain address for performing Active Directory Linkage
Event ID
1110
Type
Information
Source
SWDTK_AD
Cause
-
Resolution
-
Variable Information
%1: domain address for performing Active Directory Linkage
%2: error information (displayed only when errors occurred)
%3: completion code (when completed normally: 0)
%4: number of computers of linkage target in Active Directory
(number of valid ones on organizationalUnit)
%5: number of users of linkage target in Active Directory
(number of valid ones on organizationalUnit)
%6: number of organizationalUnit of linkage target in Active Directory
%7: number of computers (CT) added, deleted and updated when linking with Active Directory
%8: number of users added, deleted and updated when linking with Active Directory
%9: number of CT groups added, deleted and updated when linking with Active Directory
%10: number of user groups added, deleted and updated when linking with Active Directory
Event ID
1111
Type
Information
Source
SWDTK_AD
Cause
-
Resolution
-
Variable Information
%s: detailed error code when completed with error (not displayed when completed normally)
%d: completion code
Event ID
1112
Type
Information
Error
Source
SWDTK_AD
Cause
-
Resolution
-
Variable Information
%s: startup parameter
Event ID
1120
Type
information
Source
SWDTK_DP
Cause
Displayed when Systemwalker Desktop Patrol composition information import command was started.
Resolution
-
Variable Information
%d: completion code
%s: execution result
Event ID
1121
Type
Information
Error
Source
SWDTK_DP
Cause
Displayed when Systemwalker Desktop Patrol composition information import command was completed.
Resolution
-
Variable Information
%s: error code and error message of Systemwalker Desktop Patrol configuration information import command
Event ID
1122
Type
Error
Source
SWDTK_DP
Cause
When errors occurred in Systemwalker Desktop Patrol configuration information import command, error code and error message would be displayed.
Resolution
Because the error code and error message of Systemwalker Desktop Patrol configuration information import command has been output, handle it according to the resolution for error message in Operation Manual.
Event ID
1130
Type
Information
Source
SWDTK_BK
Cause
Displayed in the case where the management information backup task of the backup tool was completed normally.
Resolution
-
Event ID
1131
Type
Error
Source
SWDTK_BK
Cause
Displayed when management information backup of the backup tool was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej4.log)
Event ID
1132
Type
Information
Source
SWDTK_BK
Cause
Displayed when output reference log task of the backup tool was completed normally.
Resolution
-
Event ID
1133
Type
Error
Source
SWDTK_BK
Cause
Displayed when output reference log task of the backup tool was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej4.log)
Event ID
1134
Type
Information
Source
SWDTK_BK
Cause
Displayed when the backup task of the backup tool log information was completed normally.
Resolution
-
Event ID
1135
Type
Error
Source
SWDTK_BK
Cause
Displayed when the backup task of the backup tool log information was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej4.log)
Event ID
1136
Type
Information
Source
SWDTK_BK
Cause
Displayed in the case where the deletion task of the backup tool log was completed normally.
Resolution
-
Event ID
1137
Type
Error
Source
SWDTK_BK
Cause
Displayed in the case where the deletion task of the backup tool log was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej4.log)
Event ID
1140
Type
Information
Source
SWDTK_RS
Cause
Displayed in the case where the restoration of the restoration tool management information was completed normally.
Resolution
-
Event ID
1141
Type
Error
Source
SWDTK_RS
Cause
Displayed in the case where restoration task of the restoration tool management information was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej5.log)
Event ID
1142
Type
Information
Source
SWDTK_RS
Cause
Displayed in the case where the restoration task of the restoration tool log information was completed normally.
Resolution
-
Event ID
1143
Type
Error
Source
SWDTK_RS
Cause
Displayed in the case where restoration task of the restoration tool log information was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\fsw61ej5.log)
Variable Information
%s: startup parameter
The following parameter is output.
<OutDir> saving target folder
Event ID
1150
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKMSTB.EXE) was started.
Resolution
-
Event ID
1151
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKMSTB.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1152
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKMSTB.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtkmstb.log)
Variable Information
%1: startup parameter
The following parameters are output.
<StartDate> 8-digit start date
<EndDate> 8-digit end date
<OutDir> saving target folder
[SERVER] extracted Key
Event ID
1155
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGTB.EXE) was started.
Resolution
-
Event ID
1156
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGTB.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1157
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGTB.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtklgtb.log)
Variable Information
%s: startup parameter
The following parameters are output.
<StartDate> 8-digit start date
<EndDate> 8-digit end date
<LogKind> log category
<OutFile> backup file
[SERVER] extracted Key
Event ID
1160
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLG1T.EXE) was started.
Resolution
-
Event ID
1161
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLG1T.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1162
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLG1T.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtklg1t.log)
Variable Information
%s: startup parameter
The following parameters are output.
<StartDate> 8-digit start date
<EndDate> 8-digit end date
<OutFile> CSV file
Event ID
1165
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKSTCV.EXE) was started.
Resolution
-
Event ID
1166
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKSTCV.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1167
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKSTCV.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\ Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtkstcvt.log)
Variable Information
%s: startup parameter
The following parameters are output.
<StartDate> 8-digit start date
<EndDate> 8-digit end date
[-Y|-y] -Y|-y|Omitted
[SERVER] extracted Key
Event ID
1170
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELR.EXE) was started.
Resolution
-
Event ID
1171
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELR.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1172
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELR.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\ Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtkdelr.log)
Variable Information
%s: startup parameter
The following parameters are output.
<StartDate> 8-digit start date
<EndDate> 8-digit end date
[-Y|-y] -Y|-y|Omitted
Event ID
1175
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELST.EXE) was started.
Resolution
-
Event ID
1176
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELST.EXE) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1177
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKDELST.EXE) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\ Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtkdelst.log)
Variable Information
%s: startup parameter
Event ID
1180
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGAT.BAT) was started.
Resolution
-
Event ID
1181
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGAT.BAT) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1182
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKLGAT.BAT) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\ Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtklg1t.log)
Variable Information
%s: startup parameter
Event ID
1185
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command was started (DTKBKDL.BAT).
Resolution
-
Event ID
1186
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKBKDL.BAT) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1187
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKBKDL.BAT) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtklgtb.log or dtkdelr.log)
Variable Information
%s: startup parameter
Event ID
1190
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKCVDL.BAT) was started.
Resolution
-
Event ID
1191
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKCVDL.BAT) was completed normally.
Resolution
-
Variable Information
%d: completion code
Event ID
1192
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where the backup command (DTKCVDL.BAT) was completed with error.
Resolution
Eliminate the errors referring to application log. (Location for creating application log: OS Installation Drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\dtklg1t.log or dtkdelr.log)
Event ID
1193
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where automatic backup was started.
Resolution
-
Variable Information
%s: submessage
Event ID
1194
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where errors occurred in automatic backup.
Resolution
Confirm the message list of backup command according to the prompts of the submessage and then handle it.
Event ID
1195
Type
Information
Source
SWDTK_BT
Cause
Displayed in the case where automatic backup was completed normally.
Resolution
-
Event ID
1196
Type
Error
Source
SWDTK_BT
Cause
Displayed in the case where automatic backup was completed with error.
Resolution
Message of 1194 will be displayed at the same time, do as the resolution for 1194 message.
Variable information
%s : Startup parameters
Event ID
1200
Type
Information
Source
SWDTK_BT
Cause
Displayed when starting the service start and stop (DTKSERVICE.BAT) of the Management Server.
Resolution
-
Variable information
%d: completion code (0 is used for normal completion, 98 is used for parameter error and 100 to 163 are the status codes when specifying the status.)
Event ID
1201
Type
Information
Source
SWDTK_BT
Cause
Displayed when service start-stop (DTKSERVICE.BAT) of the Management Server completes normally or when parameter error occurs.
Resolution
-
Variable information
%d: Completion code (90, 91, 97, 99)
Event ID
1202
Type
Error
Source
SWDTK_BT
Cause
Displayed when the service start-stop (DTKSERVICE.BAT) of the Management Server completes with error.
Resolution
The following completion codes are used:
90 is used for service execution error, 91 is used for service stop error, 97 is used as service non-registration error and 99 is used for other errors.
Refer to execution result displayed on the screen or event log to eliminate the causes.
Variable information
%s : Startup parameter
Event ID
1205
Type
Information
Source
SWDTK_BT
Cause
Displayed when starting deletion of log table (DTKTBLTRUNCATE.BAT).
Resolution
-
Variable information
%d: Completion code
Event ID
1206
Type
Information
Source
SWDTK_BT
Cause
Displayed when a log table (DTKTBLTRUNCATE.BAT) is successfully deleted or a parameter error has occurred.
Resolution
Completion codes are as follows:
0 is used for normal completion and 1 is used for parameter error.
Variable information
%d : Completion code
Event ID
1207
Type
Error
Source
SWDTK_BT
Cause
Displayed when deletion of log table (DTKTBLTRUNCATE.BAT) is completed with error.
Resolution
Completion code is 2. Refer to execution result displayed on the screen or event log to eliminate the causes.
Variable information
%s: Startup parameter
Event ID
1210
Type
Information
Source
SWDTK_BT
Cause
Displayed when starting quick backup of the whole log table.
Resolution
-
Variable information
%d: Completion code
Event ID
1211
Type
Information
Source
SWDTK_BT
Cause
Displayed when the quick backup of whole log table (DTKTBLUNLOAD.BAT) completed normally or when parameter error occurs.
Resolution
The completion codes are as follows:
0 is used for normal completion and 1 is used for parameter error.
Variable information
%d: Completion code
Event ID
1212
Type
Information
Source
SWDTK_BT
Cause
Displayed when the quick backup of whole log table (DTKTBLUNLOAD.BAT) completed with error.
Resolution
Completion code is 2. Refer to execution result displayed on the screen or event log to eliminate the causes.
Variable information
%s: Startup parameter
Event ID
1215
Type
Information
Source
SWDTK_RT
Cause
Displayed when starting the restore command (DTKTBLRESTOR.EXE).
Resolution
-
Event ID
1216
Type
Information
Source
SWDTK_RT
Cause
Displayed when the restore command (DTKTBLRESTOR.EXE) is completed normally.
Resolution
-
Event ID
1217
Type
Error
Source
SWDTK_RT
Variable information
%d : Completion code
Cause
Displayed when the restore command (DTKTBLRESTOR.EXE) is completed with error.
Resolution
Refer the application log to eliminate the causes. (Creation location of application log: OS installation drive\Document and Settings\All Users\Application Data\Fujitsu\Systemwalker Desktop Keeper\DTKTBLRESTOR.log)
Variable Information
%s: name of service that cannot be started
Event ID
2001
Type
Warning
Source
SWDTK
Cause
Displayed in the case where the operating environment has not been constructed.
Resolution
Construct the operating environment.
Variable Information
%1: user ID which made authentication fail for the first entry
%2: user ID which made authentication fail for the second entry
%3: user ID which made authentication fail for the third entry
Event ID
2100
Type
Warning
Source
SWDTK_ST
SWDTK_BK
SWDTK_RS
Cause
Displayed in the case where the authentication when logon failed for three times.
Resolution
Enter the correct user ID and password.
Event ID
2200
Type
Warning
Source
SWDTK_MC
Cause
Management Console settings file (fsw21ej2.ini) could not be created.
Resolution
Confirm the access authority of the folder for placing trace log.
Event ID
2300
Type
Warning
Source
SWDTK_LV
Cause
Log Viewer settings file (fsw21ej2.ini) cannot be created.
Resolution
Confirm the access authority of the folder for placing trace log.
Event ID
3001
Type
Error
Source
SWDTK
Cause
Database information is incomplete.
Resolution
Execute again after confirming whether the settings of ODBC has errors.
Event ID
3002
Type
Error
Source
SWDTK
Cause
File SWDB.ini cannot be found.
Resolution
Confirm the location for saving file SWDB.ini.
Event ID
3003
Type
Error
Source
SWDTK
Cause
Failed to access the database.
Resolution
Confirm the database environment.
Variable Information
%1: Terminal name of (Master) Management Server
%2: IP address of (Master) Management Server
%3: time when errors occurred in the database
%4: the stopped service name
Event ID
3005
Type
Error
Source
SWDTK
Cause
The database insufficient space and this will be displayed when the registry for monitoring cannot be accessed.
Resolution
Contact Fujitsu technical staff.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when an error occurred in the database
%4 : the stopped service name
Event ID
3006
Type
Error
Source
SWDTK
Cause
Causes such as the database insufficient space lead to that the error will be displayed when an error occurred in the database.
Resolution
Contact Fujitsu technical staff.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of folder attached with continuous saving data
Event ID
3007
Type
Error
Source
SWDTK
Cause
The free space of disk attached with data saving folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of the command prompt log folder
Event ID
3008
Type
Error
Source
SWDTK
Cause
The free space of disk of command line log folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of batch log folder
Event ID
3009
Type
Error
Source
SWDTK
Cause
The free space of disk of batch E-mail sending log folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of trace log folder
Event ID
3010
Type
Error
Source
SWDTK
Cause
The free space of disk of trace log folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the internal error occurred
%4 : the stopped service name
Event ID
3011
Type
Error
Source
SWDTK
Cause
The internal error occurred.
Resolution
Contact Fujitsu technical staff.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the internal error occurred
%4 : the stopped service name
Event ID
3013
Type
Error
Source
SWDTK
Cause
The internal error occurred.
Resolution
Contact Fujitsu technical staff.
Variable Information
%d : detect the abnormal value of database structure
Event ID
3014
Type
Error
Source
SWDTK
Cause
This will be displayed when the database structure is not the database structure of existing version.
Resolution
Confirm the database environment.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of E-mail contents saving folder
Event ID
3015
Type
Error
Source
SWDTK
Cause
The free space of disk of E-mail contents saving folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of failure investigation data saving target path folder
Event ID
3016
Type
Error
Source
SWDTK
Cause
The free space of disk of failure investigation data saving target path folder is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : time when the disk capacity is insufficient
%4 : path of target folder for saving backup data automatically
Event ID
3017
Type
Error
Source
SWDTK
Cause
The free space of disk of target folder for saving backup data automatically is insufficient.
Resolution
Guarantee the free space by means such as backing up the unnecessary files.
Variable information
%1: Service name
%2: Trace file name in full path
Event ID
3018
Type
Error
Source
SWDTK
Cause
Could not run the service because an abnormality was detected in the system state when starting the service. Check the trace file for abnormalities.
Resolution
Check the trace file, eliminate the abnormality and then start the service.
Variable information
%1: Terminal name of the Management (Integrated management) Server
%2: IP address of the Management Server (Integrated management)
%3: Time when the disk capacity is insufficient
%4: Path of operation database saving target folder
Event ID
3019
Type
Error
Source
SWDTK
Cause
The available space on the disk of operation database saving target folder is not enough.
Resolution
Ensure the availability of the free space by taking measures such as backup of unnecessary files.
Variable Information
%1: service name [SWServerService or SWLevelControlService]
%2: Terminal name of Management Server
%3: IP address of Management Server
%4: time when an error occurred in the server
Event ID
3020
Type
error
Source
SWDTK
Cause
License key is not registered.
Resolution
Please register the license key.
Event ID
3404
Type
Error
Source
SWDTK_LC
Cause
This could be caused because:
The settings of E-mail is not complete or damaged.
The database does not operate normally.
The E-mail server does not operate normally.
The Management Server does not operate normally.
Resolution
Confirm whether the settings of E-mail are correct. In addition, confirm whether the database, service of the Management Server and E-mail server are operating normally.
Variable Information
%1: result code of accessed database
%2: result message of accessed database
%3: result details of accessed database
Event ID
3400
Type
Error
Source
SWDTK_LC
Cause
The database of the Management Server has stopped operating.
Resolution
Confirm whether the database of the Management Server is operating normally.
Variable Information
%1: physical node ID of access target
%2: result code of accessed level control service
%3: response code of accessed level control service
%4: response details of accessed level control service
Event ID
3401
Type
Error
Source
SWDTK_LC
Cause
Failed to access to level control service due to the following causes.
The level control service has stopped operating;
The network between Management Servers is disconnected;
The port used for communication of level control service is shutdown.
Resolution
Process as follows:
Confirm whether the level control services on all Management Servers are operating normally;
Confirm whether the network between Management Servers is normally connected;
Confirm whether all used ports are opened on all Management Servers.
Variable Information
%1: result code of restoration processing
Event ID
3402
Type
Error
Source
SWDTK_LC
Cause
The restoration processing (*1), which is to be performed when the aggregation processing fails, is failed. Therefore, it may lead to an error for the aggregation information displayed in the status window.
*1: The aggregation data can be restored to the processing before the aggregation processing is performed.
Resolution
After a while, refer to the contents of "Prepare for Using Status Window" of User's Guide for Administrators and aggregate after changing the aggregation time.
If the problem is still not resolved after the aggregation is performed again, contact Fujitsu technical staff.
In addition, before dealing with this error, the aggregation data displayed in the status window may be incorrect. Therefore, do not refer to the information in the status window.
Event ID
3403
Type
Error
Source
SWDTK_LC
Cause
The settings of status window are not initialized or the settings related to status is damaged.
Resolution
When the Web Console is never used after installation, log on the Web Console for initialization. When already logged on to the Web Console, perform the settings related to status again. Refer to "Prepare for Using Status Window" of User's Guide for Administrators for the setting method.
Variable Information
%1: incorrect category code
Event ID
3499
Type
Error
Source
SWDTK_LC
Cause
The aggregation processing goes abnormal due to some causes.
Resolution
Confirm the following problems. After a while, refer to the contents of "Prepare for Using Status Window" of User's Guide for Administrators and aggregate after changing the aggregation time.
Confirm whether the capacity of drive which the installation target path lies of Systemwalker Desktop Keeper Management Server is insufficient and if the problem is still not resolved after aggregation is performed again, contact Fujitsu technical staff.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : prohibited startup time
%8 : prohibited startup application name
Event ID
8001
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the application startup prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : prohibited printing time
%8 : document name that is prohibited to be printed
%9 : application name that is prohibited to be printed
Event ID
8002
Type
Warning
Source
SWDTK
Cause
This error will be displayed when receiving printing prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : logon prohibition time
%8 : logon prohibition user name
%9 : logon prohibition group name
%10 : logon prohibition processing
Event ID
8003
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the logon prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time to press PrintScreen key
Event ID
8004
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the PrintScreen key prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time to output operation log for linkage application
%8 : operation log output by linkage application
%9 : operation log output by linkage application
Event ID
8005
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the linkage application log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of E-mail attachment prohibition
%8 : file name of E-mail attachment prohibition
%9 : application name of E-mail attachment prohibition
Event ID
8006
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the E-mail attachment prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : detect time that does not match
%8 : time difference
Event ID
8007
Type
Warning
Source
SWDTK
Cause
This will be displayed when the time difference between CT and server has reached some time. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : detect the modified time
%8 : pre-modified MAC address
%9 : modified MAC address
%10 : pre-modified computer name
%11 : modified computer name
%12 : pre-modified IP address
%13 : modified IP address
Event ID
8008
Type
Warning
Source
SWDTK
Cause
This will be displayed when MAC address notified by CT is different from MAC address of corresponding CT saved in database. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time to export the device configuration change log
%8 : device name
%9 : internal serial number
Event ID
8010
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the violation device configuration change log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : terminal name of client (CT)
%4 : IP address of client (CT)
%5 : version of client (CT)
%6 : last logon time on DB
Event ID
8011
Type
Warning
Source
SWDTK
Cause
It is set that the collected and traced CT will be displayed under some circumstances. (Only under the circumstance that the event log notification is set.)
However, the CT that is more than one month from the last logon day does not belong to trace target.
Resolution
When it is not required to trace CT, set [No] for CT trace and collection.
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of prohibited URL access
%8 : Web site of prohibited URL access
%9 : application name of prohibited URL access
Event ID
8012
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the URL access prohibition log from CT. (only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of FTP server that is prohibited to be connected
%8 : FTP server that is prohibited to be connected to FTP server
%9 : application name of FTP server that is prohibited to be connected
Event ID
8013
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the FTP server prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of prohibited Web upload
%8 : Web site of prohibited Web upload
%9 : application name of prohibited Web upload
Event ID
8014
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the Web upload prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of prohibited Web download
%8 : Web site of prohibited Web download
%9 : application name of prohibited Web download
Event ID
8015
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the Web download prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of E-mail attachment prohibition
%8 : file name of E-mail attachment prohibition
%9 : application name of E-mail attachment prohibition
%10 : E-mail contents prepared to be sent (sender, TO, CC, BCC, item name, attachment file)
Event ID
8016
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the E-mail file attachment prohibition log (V14.2 later) from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable Information
%1 : terminal name of (Master) Management Server
%2 : IP address of (Master) Management Server
%3 : user name logged on client (CT)
%4 : terminal name of client (CT)
%5 : IP address of client (CT)
%6 : version of client (CT)
%7 : time of prohibited clipboard operation
%8 : direction of clipboard operation ("Physical end > Virtual machine end" or "Virtual machine end > Physical end")
%9 : original computer name of clipboard operation
%10 : target computer name of clipboard operation
%11 : application name of prohibited clipboard operation
%12 : data format of clipboard operation target
%13 : operated clipboard content
Event ID
8017
Type
Warning
Source
SWDTK
Cause
This will be displayed when receiving the clipboard operation prohibition log from CT. (Only under the circumstance that the event log notification is set.)
Resolution
-
Variable information
%1: Device name of Management Server or Master Management Server
%2: IP address of the Management Server or Master Management Server
%3: User name logged on to the client (CT)
%4: Device name of the client (CT)
%5: IP address of the client (CT)
%6: Client (CT) version
%7: Date and time of device configuration change log output
%8: Device (PC card, Wi-Fi connection, Bluetooth)
%9: Device name
%10: The following information is displayed.
PC card | Hardware ID:[%11] |
Wi-Fi connection | Access Point BSSID:[%12], DNS Server IP address:[%13] |
Bluetooth | Device type:[%14], MAC address:[%15] |
%11: Hardware ID
%12: Access point BSSID
%13: DNS server IP address
%14: Device type
%15: MAC address
Event ID
8018
Type
Warning
Source
SWDTK
Cause
Displayed when a violating device configuration change log is received from CT. (Only when event log notifications have been set.)
Resolution
-
Variable information
%1: Terminal name of the Management Server or Master Management Server
%2: IP address of the Management Server or Master Management Server
%3: User name logged on to the client (CT)
%4: Terminal name of the client (CT)
%5: IP address of the client (CT)
%6: Client (CT) version
%7: Date and time of device configuration change log output
%8: Media name
%9: Volume serial number
Event ID
8021
Type
Warning
Source
SWDTK
Cause
A violating device configuration change log was received from a client (CT). (Only when event log notifications have been set.)
Resolution
-
Variable information
%1: Terminal name of the Management Server or Master Management Server
%2: IP address of the Management Server or Master Management Server
%3: Terminal name of the client (CT)
%4: IP address of the client (CT)
%5: Client (CT) version
%6: Date and time of emergency procedure request to the client (CT)
%7: Success/failure of the emergency procedure
%8: Blank
Event ID
8022
Type
Warning
Source
SWDTK
Cause
An emergency procedure request was issued from the Log Viewer.
Resolution
If the emergency procedure request fails, request the client (CT) user to perform the emergency procedure.
Variable information
%1: Terminal name of the Management Server or Master Management Server
%2: IP address of the Management Server or Master Management Server
%3: Terminal name of the client (CT)
%4: IP address of the client (CT)
%5: Client (CT) version
%6: Date and time of the emergency procedure request to the client (CT)
%7: Success/failure of the emergency procedure
%8: Network blocked/not blocked by the detection product
%9: IP address of the C&C server (if successfully obtained by the detection product)
Event ID
8023
Type
Warning
Source
SWDTK
Cause
A detection product issued an emergency procedure request.
Resolution
If the emergency procedure request fails, request the client (CT) user to perform the emergency procedure.
Variable information
%1: Terminal name of the Management Server or Master Management Server
%2: IP address of the Management Server or Master Management Server
%3: Terminal name of the client (CT)
%4: IP address of the client (CT)
%5: Client (CT) version
%6: Date and time when the emergency procedure was canceled
%7: Blank
Event ID
8024
Type
Warning
Source
SWDTK
Cause
An emergency procedure cancellation was performed.
Resolution
-
