Cause
Prepare to install in "Unsupported OS or Service Pack".
Resolution
Installed in "Supported OS or ServicePack".
Cause
The specified path of InstConf.ini file is incorrect when executing Setup.exe.
Resolution
Specify the path of InstConf.ini file correctly.
Variable Information
%s : value failed to be read (one session name of following mentioned)
SvIPAddress
SvIPAddress2
CommPort
SendPort
SendPort2
Password
LogDireCTory
RebootAfterInstall
ClientDireCTory
PrinterMode
MailSendWatchPort
MailAttachDeterrentMode
MailAttachDeterrentPort
MailAttachDeterrentPort2
Cause
Failed to read the value of %s recorded in InstConf.ini file.
Resolution
Confirm the path and content of InstConf.ini file.
Variable Information
%s : incorrect value (one session name of following mentioned)
SvIPAddress
SvIPAddress2
CommPort
SendPort
SendPort2
Password
LogDireCTory
RebootAfterInstall
ClientDireCTory
PrinterMode
MailSendWatchPort
MailAttachDeterrentMode
MailAttachDeterrentPort
MailAttachDeterrentPort2
Cause
The value of %s recorded in InstConf.ini file is incorrect.
Resolution
Edit InstConf.ini file correctly.
Variable Information
%s : name of file failed to be copied
Cause
Probable causes are as follows:
The disk capacity is insufficient.
The corresponding disk denies being written.
There already exists a file with the same name.
Resolution
Confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the file with the same name already exists, and then reinstall it.
Variable Information
%s : name of folder failed to be created
Cause
Probable causes are as follows:
The disk capacity is insufficient.
The corresponding disk denies being written.
There already exists a folder with the same name.
Resolution
Confirm whether the disk capacity is insufficient, or the corresponding disk denies being written or the folder with the same name already exists, and then reinstall it.
Cause
This could be caused because some key value of registry is deleted.
Resolution
Contact Fujitsu technical staff.
Cause
Failed to generate the value of the registry.
Resolution
Reinstall it after logging on as administrator.
Cause
The user who performs installation does not have administrator authority.
Resolution
Reinstall it after logging on as administrator.
Variable Information
%s : name of installation log file
Cause
Error occurred during the installation in silent mode.
Resolution
Confirm the incorrect contents existed in the installation log file in the path which is displayed in the message.
Cause
Fail to register CT service.
Resolution
Contact the system administrator.
Variable Information
%1 : installation function name
%2 : name of installation log file name
Cause
The installation is finished, but errors occurred.
In addition, when the following error is recorded in the installation log file, the shortcut creation destination for the My Document folder cannot be accessed. Check the access permission.
Even when My Document settings are configured as Keep this folder private, this error occurs.
Failed to create shortcut:[C:\Documents and Settings\All Users\SendTo\Desktop Keeper File Export Utility]. Error:[File cannot be accessed (-2147022976)]
or
Failed to create shortcut:[%appdata%:\Roaming\Microsoft\Windows\SendTo\Desktop Keeper File Export Utility]. Error:(-1)]
Resolution
Confirm the incorrect contents existed in the installation log file in the path which is displayed in the message.
Cause
The Citrix XenApp has been installed.
Resolution
In the environment with Citrix XenApp installed, the Systemwalker Desktop Keeper client cannot be installed. Install the monitoring function of Citrix XenApp.
Cause
VMware Horizon RDSH is already installed.
Resolution
Systemwalker Desktop Keeper cannot be installed in an environment where VMware Horizon RDSH is installed. Install the monitoring function of Citrix XenApp.
Variable Information
%s: Language of the client already installed.
Cause
The global version, English version, or Chinese version of the client is already installed.
Resolution
The global version, English version, or Chinese version of the client cannot be updated using the Japanese version of the client. Install the global version of the client and perform the update.
Cause
Possible causes are listed below:
The dtk.ini file could not be found in the same folder as the installer.
The content of the dtk.ini file is incorrect.
Resolution
Take the following action depending on the cause:
Store the dtk.ini file in the same folder as the installer.
If the installer is being run from the command prompt, change the current folder to the same folder as the installer, and run the installer again.
Check if the content of the dtk.ini file has been changed.
Cause
The Systemwalker Desktop Keeper Server has already been installed.
Resolution
Reinstall it after uninstalling the Systemwalker Desktop Keeper server.
Cause
The Secure Keeper client has already been installed.
Resolution
Reinstall it after uninstalling the Secure Keeper.
Cause
Failed to replace the command prompt by shortcut.
Resolution
Modify the link address of the command prompt shortcut as "fsw41ej1.exe" program in the Windows system folder.
Cause
Failed to copy the command prompt.
Resolution
Manually copy the command prompt.
cmd.exe > fsw00ej2.exe(Within system directory. Example: C:\winnt\system32\cmd.exe > C:\winnt\system32\fsw00ej2.exe)
Cause
The computer does not reboot after the previous installation/uninstallation.
Resolution
Reinstall it after rebooting.
Cause
Reinstall it when Systemwalker Desktop Keeper client has already been installed.
Resolution
-
Cause
You prepare to install Base Edition client in the client with Systemwalker Desktop Keeper Standard Edition installed..
Resolution
Systemwalker Desktop Keeper Standard Edition client cannot upgrade through Base Edition client. Upgrade through Standard Edition client.
Cause
The selected folder is specified as the root directory of drive or the folder of drive other than the fixed disk.
Resolution
Specify a folder other than the root directory of a fixed disk.
Cause
In the installation environment, the Systemwalker Desktop Keeper server of older VL has been installed, or Standard Edition client has been installed on Base Edition server.
Resolution
Upgrade the version or Edition of server.
Cause
The length of the password in the InstConf.ini file has exceeded 33 characters.
Resolution
Enter the password within 32 characters.
Cause
The monitoring function of Citrix XenApp has been installed.
Resolution
Reinstall after uninstalling the monitoring function of Citrix XenApp.
Cause
IT Policy N@vi is already installed.
IT Policy N@vi and Systemwalker Desktop Keeper Client (CT) cannot coexist.
Resolution
Uninstall and then reinstall the IT Policy N@vi.
Cause
FUJITSU Cloud PaaS MobileSUITE Device Management is already installed.
FUJITSU Cloud PaaS MobileSUITE Device Management and Systemwalker Desktop Keeper cannot coexist.
Resolution
Uninstall and then reinstall the FUJITSU Cloud PaaS MobileSUITE Device Management.
Cause
This information will be displayed when the log saving folder is set in the drive other than the drive in the path of OS installation target.
Resolution
It is recommended to place the log saving folder at the drive in the path of OS installation target.
Cause
It is the prompted information when reinstalling in the client of V12.0L20 BE~V13.0.0.
Resolution
Reboot immediately after the reinstallation is finished.
Cause
The option No, restart later was selected on the restart confirmation screen that gets displayed after completing the installation of the following OS.
Windows 8.1
Windows 10
Resolution
In order to complete the installation for Windows 8.1 and Windows 10 restart is required.
As soon as the installation completes, restart manually.
Cause
Numbers out of range from 5001 to 60000, or nonnumeric characters are entered in the port number.
Resolution
Enter a value within the range from 5001 to 60000.
Cause
Probable causes are as follows:
The length of server name is more than 254 halfwidth characters.
The length of IP address (IPv4) is more than 16 halfwidth characters.
The length of IP address (IPv6) is more than 40 halfwidth characters.
Characters other than halfwidth numbers (0-9) and halfwidth symbol period (.) are used in IP address (IPv4).
Characters other than halfwidth alphanumeric (A - F, a - f, 0 - 9) and halfwidth symbol colon (:) are used in IP address (IPv6).
Characters other than halfwidth alphanumeric (A - Z, a - z, 0 - 9), and halfwidth symbols hyphen (-) and underscore (_) are used in the server name.
Only numbers are entered in the server name and IP address.
IP address (IPv6) is entered on the Operating System that IPv6 address is not supported.
Resolution
Take the following actions according to the different causes.
Specify the server name in 253 halfwidth characters or less.
Specify the server name in halfwidth alphanumeric (A - Z, a - z, 0 - 9), and halfwidth symbols hyphen (-) and underscore (_).
Specify IP address (IPv4) in 15 halfwidth characters or less.
Specify IP address (IPv6) in 39 halfwidth characters or less.
Specify IP address (IPv4) with halfwidth numbers (0 - 9) and halfwidth symbol period ( . ).
Specify IP address (IPv6) with halfwidth alphanumeric (A - F, a - f, 0 - 9) and halfwidth symbol colon ( : ).
Do not enter only numbers in the server name and IP address.
Enter the IP address (IPv4) on the Operating System that IPv6 address is not supported.
Cause
The re-entry password and confirm password do not match.
Resolution
Enter the correct password.
Cause
It is the prompted information when going to the next step before entering the saving target path of the log file.
Resolution
Enter a correct saving path of the log file.
Cause
The password is not entered.
Resolution
Enter the password.
Cause
The invalid characters are entered in the password.
Resolution
Only enter the valid characters in the password.
Cause
The invalid symbols are entered as directory name.
Resolution
Only enter the valid character as directory name.
Cause
When not coexisting with server, the IP address of server is specified as loop back address (127.0.0.1 or ::1).
Resolution
Enter a correct IP address of server.
Cause
It is the cause why trying to enter the password exceeding 32 characters.
Resolution
Enter the password within 32 characters.
Cause
Duplicated port number.
Resolution
Set the port number as different values.
Cause
A number outside 0-65535 or a non-numeric character has been entered in the port number.
Resolution
Enter a value within 0-65535.
Cause
The path of specified folder is too long.
Resolution
Specify the path within 96 halfwidth characters.
Cause
A number outside 0-65535 or a non-numeric character has been entered in the port number.
Resolution
Enter a value within 0-65535.
Cause
A number outside 1-65535 or a non-numeric character has been entered in the port number.
Resolution
Enter a value within 1-65535.
Cause
Parameter in command line cannot be read.
Resolution
Reinstall it after the parameter is confirmed.
Cause
Format of the parameter is incorrect.
Resolution
Enter in a correct format.
Cause
The value of parameter "Reboot" is incorrect.
Resolution
Enter a correct value.
Cause
The Systemwalker Desktop Keeper client is not installed.
Resolution
Update again after installing the client.
Cause
The installer may be damaged.
Resolution
Contact Fujitsu technical staff.
