Systemwalker Desktop Keeper User's Guide for Administrator

6.2.2 Canceling an Emergency Procedure

An emergency procedure for a client for which the security risk has been resolved can be canceled.

Follow the procedure below to cancel an emergency procedure.

Generate the cancellation code

Generate the cancellation code of the emergency procedure.

Follow the procedure below:

1. Start the Management Console.

2. From the CT list, right-click the client (CT) for which the emergency procedure is to be canceled, and click Emergency Procedure > Generate Cancellation Code.

   The Generate Cancellation Code window will be displayed.

   

3. The administrator notifies the client (CT) user of the cancellation code.

   Note

   The cancellation code is a one-time password that differs for each client (CT). When the date changes, the cancellation code is also changed.

   If the generation date and entry date of the cancellation code are different, the emergency procedure cannot be canceled. In such a case, the administrator must generate the cancellation code again.

   The standard time is UTC, therefore, if the time zone is UTC+09:00 (Osaka, Sapporo, Tokyo), the cancellation code will be changed at 9:00 a.m.

Canceling an emergency procedure

Cancellation of emergency procedure is performed on the client (CT).

Refer to "Canceling an Emergency Procedure" in the User's Guide for Client for details.

Checking the status of an emergency procedure

Check the status of an emergency procedure.

If a history exists in the Display Status window, the Display status menu is activated, and the Display Status window can be viewed.

Follow the procedure below:

1. Start the Management Console.

2. In the CT list, right-click the client (CT) for which the emergency procedure status is to be checked, and click Emergency Procedure > Display Status.

   The Display Status window will be displayed.

   

3. Check the displayed content.

   [List of messages displayed]

   Emergency procedure operation	Message text
   Emergency Procedure Request	YYYY/MM/DD hh:mm:ss Emergency Procedure Request Start
   	YYYY/MM/DD hh:mm:ss Emergency Procedure Request End
   Emergency Procedure Cancellation	YYYY/MM/DD hh:mm:ss Emergency Procedure Cancellation End

   [Message text and description]

   Message text	Description
   Emergency Procedure Request Start	Time when the emergency procedure was requested.
   Emergency Procedure Request End	Time when the emergency procedure was performed on the client (CT).
   Emergency Procedure Cancellation End	Time when the emergency procedure was canceled on the client (CT).

4. Perform one of the operations below:

   • Clear

     Displays the confirmation window. Click OK.

   • Cancel

     Returns to the status display window.