E-mail receiving logs are collected only in environments where Microsoft Outlook is installed.
The Systemwalker Desktop Keeper add-on has been added to Microsoft Outlook. Do not disable or delete this add-on, otherwise Outlook will be terminated by force. If multiple users have logged on, Outlook may be terminated by force for all users, not just for the user who disabled or deleted the add-on.
E-mail receiving logs are collected even if a protocol other than POP3/IMAP is used. However, they are not collected while Microsoft Outlook is not running. Additionally, the logs of emails received immediately after Microsoft Outlook is started are not collected either.
All information collected in the e-mail receiving log must be within 2048 halfwidth characters (1024 fullwidth characters). If the information exceeds 2048 halfwidth characters, the items will be truncated in the sequence described below until the size is within the limit. (The number of characters is for the text within [ ] in the Content column in the Log Viewer. It also includes spaces.)
If some information is deleted in the e-mail receiving log, it may not be possible to trace the files that are related to the log in the Log Viewer.
The sender address will be truncated to 100 halfwidth characters (50 fullwidth characters).
The recipient address (Cc) will be truncated to 500 halfwidth characters (250 fullwidth characters).
The recipient address (To) will be truncated to 500 halfwidth characters (250 fullwidth characters).
The email subject will be truncated to 100 halfwidth characters (50 fullwidth characters).
The attachment name will be truncated to 300 halfwidth characters (150 fullwidth characters).
If a recipient address (To, Cc) contains "," or ";", logs may be collected with the address divided at those characters, depending on the email software.
Viewing of email
The email content (body text) is saved on the server as a reference file. If the file size of the email content exceeds 50 MB, it is not saved. E-mail receiving log itself is collected.
Email content files are not supported by the Backup Tool, so it is recommended to regularly back them up.
Files stored on the Management Server to reference email content are not backed up by the Backup Tool or the backup command, as neither are the other original files.
Mails received in Microsoft Outlook and saved can be retrieved in Log Viewer, with the .txt extension. The character encoding of the file is UTF-8.
