The following section describes the messages output when registering/modifying asset information.
Variable information
%s: ACSetup.ini
Type
Error
Cause
An error occurred when accessing to the ini file, and the setup information cannot be read. The ini file may be damaged.
Action
Operate again after constructing the AC environment.
Variable information
%s: Error message output by the database
Type
Error
Cause
An error occurred when accessing to the database.
Action
Perform the action that is instructed in the output error message.
Variable information
%s: Error message output by the database
Type
Error
Cause
An error occurred when accessing to the database.
Action
Take actions according to the output error message.
Variable information
%s: Error message output by the database
Type
Error
Cause
An error occurred when accessing to the database.
Action
Take actions according to the output error message.
Type
Error
Cause
The error displayed in the previous error messages results in that the PC information cannot be synchronized.
Action
Take actions according to the previous output error message.
Type
Error
Cause
As the errors occurred continuously, the synchronous processing for the PC information has been terminated.
Action
Take actions according to the previous output error message.
Type
Error
Cause
The program that cannot be started repeatedly has been started synchronously.
Action
Execute the operation by using the previous started program.
Variable information
%s: execution day
Type
Error
Cause
The string out of the specified range has been specified.
Action
Execute again after specifying the execution day within the range from 1 to 31.
Type
Error
Cause
It is required to select at least one week, but no item is specified.
Action
Execute again after selecting at least one week.
Type
Error
Cause
The value has not been entered in the execution date.
Action
Specify one value within a range from 1 to 31, and then execute again.
Type
Error
Cause
The service of OS task scheduler has not been executed.
Action
Start the service of OS task scheduler and execute the Autosync setup again.
Variable information
%s: error detailed code
Type
Error
Cause
When registering the OS task scheduler, the task cannot be registered due to error.
Action
An exception occurred in the OS task scheduler environment. Confirm that there is no problem existing in the OS, and if there is no problem, send the task list information of task registration and error detailed code displayed in the message to the administrator.
Type
Error
Cause
An exception occurred due to Autosync function.
Action
Click Yes and confirm the abnormal contents when confirming the abnormal contents.
Variable information
%s: Error message output by the database
Type
Error
Cause
An error occurred when accessing to the database.
Action
Take actions according to the output error message.
Variable information
%s: Error message output by the database
Type
Error
Cause
An error occurred when accessing to the database.
Action
Take actions according to the output error message.
Type
Error
Cause
The database of CS has not been constructed and cannot be operated.
Action
Construct the operating environment in the CS and construct the database.
Type
Error
Cause
AC environment has not been constructed.
Action
Operate again after constructing the AC environment.
Variable information
%s: Error message output by the database
Cause
A database access error occurred.
Action
Take actions according to the output error message.
Variable information
%s: input item in window
%d: exceeded length
Type
Error
Cause
The value exceeding the input length cannot be set.
Action
Set a value less than the exceeding length.
Variable information
%s: [Device Information File] or [Contract Information File]
Type
Error
Cause
The item of variable information must be specified, but it has not been specified.
Action
Specify the displayed item, and then execute again.
Variable information
%s: [Device Information] or [Contract Information]
Type
Error
Cause
The item of variable information must be specified, but it has not been specified.
Action
Specify the displayed item, and then execute again.
Variable information
%s: [Device Information] or [Contract Information]
Type
Error
Cause
The item is not specified in the Excel template of variable information.
Action
Specify the item in Excel template, and then execute again.
Variable information
%s: [Device Information] or [Contract Information]
Type
Error
Cause
The contents of specified file and data format of registration format do not match.
Action
Execute again after specifying correct file name.
Type
Error
Cause
The specified beginning of asset number is used for collecting asset number automatically and cannot be used.
Action
Execute again after modifying the beginning characters of asset number.
Type
Error
Cause
An error occurred when starting the Excel used for template.
Action
"Disable Macros" may be selected when opening the template file. "Select "Enable Macros" when opening the template file, and execute again.
Type
Error
Cause
The same file is specified in the device information and contract information.
Action
Execute again after confirming the set contents in the device information and contract information.
Type
Error
Cause
The registration is performed when any of device information and contract information is not selected.
Action
Execute again after selecting any of device information and contract information.
Type
Error
Cause
The information ready to be modified has been deleted by other users.
Action
-
Type
Error
Cause
When deleting the device information from the non-registered object device, prepare to delete the device information detected by ADT.
Action
Exclude the device detected by ADT from the devices to be deleted, and then execute again.
Type
Error
Cause
When the non-registered object device is becoming the registered object, prepare to treat the devices that are not detected by ADT as registered objects.
Action
Exclude the device that are not detected by ADT from the registered objects, and then execute again.
Type
Error
Cause
A file access error occurred when creating the download files. Probable causes are the following:
Failed to access to the main directory of IIS.
The capacity of main directory of IIS is insufficient.
Action
Confirm with the administrator whether there is any problem existing in the access authority and capacity of main directory of IIS.
Type
Error
Cause
The window transition operation has been performed, but the item (cell) that supports this operation is not selected (check box, option button).
Action
Select the item (check box, option button) that supports the operation, and then execute again.
Type
Error
Cause
As the network segment ready to be modified and IP address scope of other network segment are duplicated, the network segment information cannot be modified.
Action
Execute again after deleting the network segment whose IP address is duplicated.
Variable information
%1: detailed information (Example: zip file is not found)
Type
Error
Cause
Failed to export non-registered device information from received data. The received file may be damaged.
Action
Confirm with the administrator if there are any issues with access rights or capacity for the IIS home directory.
If there are no issues, take action in accordance with the error message that is output to Details.
Type
Error
Cause
Systemwalker Desktop Patrol AC is not installed or its installation is not completed normally.
Action
Confirm whether Systemwalker Desktop Patrol AC has been installed and retry. If the error still appears, reinstall Systemwalker Desktop Patrol AC.
Variable information
%1: absolute path of manufacturer name file
%2: messages that means error cause
Type
Error
Cause
The manufacturer name file cannot be accessed.
Action
Confirm whether the output manufacturer name file of absolute path has existed or whether the file can be opened, and retry. If the error still appears, reinstall Systemwalker Desktop Patrol AC.
Type
Error
Cause
The received data is older than registered data, and the received data is stopped to be registered in database.
Action
Collect the latest detection information through ADT and retry.
Type
Error
Cause
The received data does not contain version information.
Action
Collect the latest detection information through ADT and retry.
Type
Error
Cause
The factor of version information in received data is insufficient.
Action
Collect the latest detection information through ADT and retry.
Type
Error
Cause
The received data does not contain non-registered device information.
Action
Confirm the operating environment of PC with ADT module installed.
Variable information
%1: location of non-registered device with exception
Type
Error
Cause
The format of non-registered device information in received data is incorrect.
Action
Confirm the operating environment of PC with ADT module installed.
Type
Error
Cause
The version of ADT module is not supported.
Action
Update CS to the latest version.
Type
Error
Cause
The page that does not exist has been specified and prepare to turn to this page.
Action
Execute again after specifying correct page.
