Message output during file distribution
Cause
Probable causes are the following:
The available disk capacity of CS installation target is insufficient.
Action
Confirm the available disk capacity of CS installation target, and then delete the incorrect distribution task and add new distribution task.
Cause
Probable causes are the following:
The size or available capacity of CS software saving directory is insufficient.
Action
Take the following actions:
Confirm the size or available disk capacity of CS software saving directory, and then delete the incorrect distribution task and add new distribution task.
Cause
Probable causes are the following:
Failed to get the file information
Action
Take the following actions:
Confirm the following contents:
Whether the "SymfoWARE RDB SWDTP" service of database is started.
Whether the virtual memory of system is insufficient.
Whether the system is in high load status.
whether the volume of disk is incorrect
Delete the incorrect distribution task and add new distribution task.
When displaying the same information, collect CS log and contact the technical staff.
Cause
Probable causes are the following:
Failed to register the file.
Action
Take the following actions:
After collecting the CS log and combining the status when the error occurred, contact the technical staff.
Cause
Probable causes are the following:
The size or available capacity of DS software saving directory is insufficient.
Action
Take the following actions:
Confirm the size or available disk capacity of DS software saving directory.
Delete the incorrect distribution task and add new distribution task.
Cause
Probable causes are the following:
Failed to distribute file to DS.
Action
Take the following actions:
After collecting the DS or CS log file of connected CT, if the error still occurred, contact the technical staff considering the status.
Cause
Probable causes are the following:
As the available capacity of CT installation target or CT file distribution target drive is insufficient, failed to distribute.
Action
Take the following actions:
After confirming the available capacity of CT installation target or CT file distribution target drive, distribute again.
Cause
Probable causes are the following:
The application related to distribution file does not exist.
The distributed execution file is incorrect.
Action
Take any of the following actions:
Distribute again after linking the application and the distributed file in CT.
Delete the corresponding file and register the file that can be opened in CT.
Cause
Probable causes are the following:
The file opened by service authority responded as waiting user.
Action
Take the following actions:
Confirm whether the distributed file responds as waiting user.
Distribute the file that does not respond as waiting user.
Cause
Probable causes are the following:
As there is no authority for writing to CT saving target folder, failed to distribute.
As the file with the same name of CT saving target is in use, failed to distribute.
As the CT saving target folder cannot be created, failed to distribute.
As the folder with the same name of file has existed in CT, failed to distribute.
Action
Take any of the following actions:
Confirm whether it has the authority for writing to CT saving target folder, and then distribute again.
Confirm whether it is the file that is being used in CT, and then distribute again.
Confirm whether the saving target folder drive exists in CT, and then distribute again.
Confirm whether the CT saving target folder is specified correctly, and then distribute again.
Confirm whether CT saving target folder is specified correctly, and then distribute again.
Confirm whether the folder with the same name of file exists in CT saving target folder, and then distribute again.
Cause
Probable causes are the following:
CT failed to download file from connected server.
An unexpected error occurred in CT.
Action
Take the following actions:
Confirm the network connection between CT and connected server.
When the network connection is normal, contact the technical staff after collecting the CT log and combining the status when the error occurred.
Cause
Probable causes are the following:
Failed to uncompress the distributed compressed folder.
Action
Take the following actions:
Confirm whether the distributed compressed folder is correct.
Messages output in application distribution
Cause
Possible causes are as follows:
Failed to access external storage.
There is insufficient available external storage space.
Action
Check the following on the smart device targeted for distribution, and perform distribution again.
Is external storage installed?
Is external storage mounted?
Does the external storage have available disk space?
Cause
Possible causes are as follows:
There is insufficient available external storage space.
The network was disconnected while downloading was in progress.
An error occurred on Systemwalker Desktop Patrol SS.
Action
Check the following on the smart device targeted for distribution, and perform distribution again.
Does the external storage have available disk space?
Is the enterprise server URL or Internet URL valid?
Has the network been disconnected?
Is flight mode on?
Cause
Possible causes are as follows:
There is insufficient available external storage space.
The file is corrupted.
The application cannot be installed.
Action
Check the following on the smart device targeted for distribution, and perform distribution again.
Does the external storage have available disk space?
If the file is corrupted, or if the application cannot be installed, delete the distribution task, and then create the distribution task again.
Cause
Possible causes are as follows:
The device user has not performed installation for some reason (such as a power cut for a long period).
Action
Take the following action:
Instruct the device user to perform installation.
