The following messages are output to CS or DS event logs.
Cause
"ITBudgetMGR (INV)" service has been started.
Action
No processing is required.
Cause
(ITBudgetMGR (INV)) service has been stopped.
Action
No processing is required.
Variable information
%1: date to create software dictionary
Cause
Applying command through software dictionary has completed.
Action
No processing is required.
Variable information
%1: Estimated number of security patches to be downloaded
Cause
Downloading security patches from public server has been started.
Action
No processing is required.
Variable information
%1: Number of downloaded security patches
Cause
Downloading security patches from public server is completed.
Action
No processing is required.
Variable information
%1: Version information
Cause
Application of DS updater is completed.
Action
No processing is required.
Variable information
%1: Moving source host name
%2: Moving target host name
Cause
Move DS.
Action
No processing is required.
Variable information
%1: Host name
Cause
DS has been deleted.
Action
No processing is required.
Variable information
%1: Host name
Cause
Adding DS is completed.
Action
No processing is required.
Variable information
%1: Host name
Cause
Moving DS is completed.
Action
No processing is required.
Variable information
%1: Environment definition information
%2: Detailed information related to error
Cause
An exception occurred in the operating environment (registry and definition file) and prevents the operation from continuing.
Action
Restart Systemwalker Desktop Patrol.
When the above problems are not solved, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception occurred in the network environment and prevents the operation from continuing.
Action
Restart Systemwalker Desktop Patrol.
When the above problems are not solved, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception occurred in the file-oriented input and output processing. The processing will be terminated.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception of system occurred in the processing. The processing will be terminated.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the virtual memory of system is insufficient
Whether the system is in high load status
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception occurred when downloading security patches from public server. The processing will be terminated.
If %2 is "response status 404 Not Found", the patch download URL may have been modified on the public server, or the patch itself may no longer be available.
Action
Confirm that there is no exception in the network environment or confirm the several following points:
Confirm whether there are problems existing in settings of IP address
or there are problems existing in proxy server settings of CS server properties.
Update to the latest software dictionary.
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception occurred when applying the software dictionary. The processing will be terminated.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the virtual memory of system is insufficient
Whether the system is in high load status
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
An exception occurred when checking the patches that are not applied. The processing will be terminated.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the virtual memory of system is insufficient
Whether the system is in high load status
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: Command name
%2: Detailed information related to error
Cause
The operation information registration command cannot be executed.
Action
Execute the main menu again after confirming whether an exception occurred in the database, and excluding the causes of exception.
If the problem is still not solved after another execution, collect the log and contact the technical staff.
Variable information
%1: Command name
%2: Detailed information related to error
Cause
The information notification command of software dictionary cannot be executed.
Action
Execute the main menu again after confirming whether an exception occurred in the database, and excluding the causes of exception.
If the problem is still not solved after another execution, collect the log and contact the technical staff.
Variable information
%1: Command name
%2: Detailed information related to error
Cause
The information notification command of CS/DS installation cannot be executed.
Action
Execute the main menu again after confirming whether an exception occurred in the database, and excluding the causes of exception.
If the problem is still not solved after another execution, collect the log and contact the technical staff.
Variable information
%1: Command name
%2: Detailed information related to error
Cause
Creation command of command mode CT cannot be executed.
Action
Execute the main menu again after confirming whether an exception occurred in the database, and excluding the causes of exception.
If the problem is still not solved after another execution, collect the log and contact the technical staff.
Cause
The application of DS updater failed.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the virtual memory of system is insufficient
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Cause
The settings of auditing software are being reflected and it is unable to start to receive the software dictionary from support center.
Action
Download from the support center at the next communication (default time: 30 minutes).
Cause
The security patches are being downloaded from the public server and it is unable to start to receive the software dictionary from support center.
Action
Download from the support center at the next communication (default time: 30 minutes).
Variable information
%1: Number of cancelled patches
Cause
When the security patches are downloaded from the public server according to the planned time, the settings are changed to not download the security patches according to plan.
Action
Change the settings to download the security patches according to the plan when requiring the download.
Variable information
%1: Detailed information
Cause
Failed to synchronize with the upper level server.
Action
Failed to synchronize with the upper level server due to some causes such as applying the network incorrectly, etc., and retry at the next synchronization.
When outputting this message for several times, confirm that there is no exception in the system or confirm the following points:
Whether there are problems existing in the network environment.
When the above problems are not solved, collect the log and contact the technical staff.
Variable information
%1: detailed information
Cause
Failed to reflect the data that is received from the upper level server.
Action
Failed to synchronize with the upper level server and retry at the next synchronization.
When outputting this message for several times, confirm that there is no exception in the system or confirm the following points:
Whether there are problems existing in the network environment.
When the above problems are not solved, collect the log and contact the technical staff.
Variable information
%1: File name
Cause
Failed to decompress the received Inventory.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Variable information
%1: File name
Cause
An exception occurred when reading the definition file.
Action
Confirm that there is no exception in the system or confirm the several following points:
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
If the problem is still not solved after confirming the above mentioned contents, collect the log and contact the technical staff.
Cause
It is unable to reflect the settings of auditing software on definition file.
Action
It will take some time to download and apply the software, or download the security patches from public server.
Click the application button again after a period of time.
Variable information
%1: System call name
%2: Detailed information related to error
Cause
Failed to read the value set through the main menu.
Action
Failed to synchronize with the database. Confirm that there is no exception in the system or confirm the several following points:
Whether the virtual memory of system is insufficient
Whether the system is in high load status
Whether the available space of disk is insufficient
Whether the volume of disk is incorrect
Whether Symfoware has been started.
Confirm the above mentioned contents and perform the operations in the main menu. When displaying the same information, collect the log and contact the technical staff.
