8.1.1 Messages Output during Installation

The following messages will appear on a PC with Systemwalker Desktop Patrol installed.

Stop the "ITBudgetMGR (INV)" service and close the Service Setting window, and then perform the installation again.

Cause

The "ITBudgetMGR (INV)" service is started.

Action

Stop the "ITBudgetMGR (INV)" service in the Service Setting window and close the Service Setting window. Then perform overwriting installation again.

When outputting again, perform overwriting installation again after a while.

Cannot stop the IIS service.

Cause

An exception occurred in IIS service.

Action

Reinstall after restarting OS.

Cannot start the IIS service.

Cause

An exception occurred in IIS service.

Action

Reinstall after restarting OS.

IT BudgetMGR has been installed. Cannot coexist with IT BudgetMGR. You must uninstall it first to perform installation.

Cause

IT BudgetMGR is installed.

When uninstalling it, the registry created when DTP was installed was not deleted.

Action

Perform the action that is instructed in the message.

IIS Home directory does not exist. Please re-input.

Cause

The directory specified in IIS installation target does not exist.

Action

Perform the action that is instructed in the message.

An invalid operating system to install the product.

Cause

Installation of product was attempted on an operating system that is not supported.

Action

Install the product on a supported operating system.

You must have Administrator privileges on this system to perform installation.

Cause

The user logging on the target operating system does not have the Administrator authority.

Action

Install after logging on as an Administrator.

Please close the service settings window.

Cause

The Service Setting window is opened during the installation procedure.

Action

Close the service setting window.

There is no administrator authority. Processing is interrupted.

Cause

The user that logged on does not have the Administrator authority.

Action

Install after logging on as an Administrator again.

You cannot specify a location immediately under a drive in the installation destination. Set the location in a form of adding a drive name and a pathname. (Example: C:\Systemwalker Desktop Patrol <Systemwalker Desktop Patrol is a pathname>)

Cause

A root directory under a drive is specified in the installation target.

Action

Set the installation target path in a form of adding a drive name and a pathname

Failed to register the DLL for uninstalling the program.

Cause

A memory shortage may have occurred.

Action

Exit other applications and install again.

The drive specification is invalid.

Cause

You have specified a drive other than the local and remote drive.

Action

Specify the local or remote drive.

Available space is not sufficient for installation. Please ensure the available space of the disk, or change the selection.

Variable information

%s1: insufficient disk capacity

Cause

Disk capacity is insufficient.

Action

Install after securing required disk capacity.

Failed to execute the JAVA module.

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

An exception occurred while obtaining system environment.
Restart the system and run installer again.

Cause

An exception occurred when getting the system environment variables. Some errors may have occurred in the system.

Action

Restart the system and reinstall.

Uninstaller failed to initialize. You may not be able to uninstall this product.

Cause

Failed to create information required for uninstalling the program.

Action

Install after restarting PC.

An error occurred during data transmission: %s1

Variable information

%s1: error code

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

Failed to load the %s1 DLL.

Variable information

%s1: DLL name

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

Systemwalker Desktop Patrol (Server) cannot be installed after Systemwalker Desktop Patrol (DS) has been installed.
Please execute the installation after the uninstallation.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Systemwalker Desktop Patrol (Server) cannot be installed after Systemwalker Desktop Patrol (CT) has been installed.
Please execute the installation after the uninstallation.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

You cannot install Systemwalker Desktop Patrol (DS) if Systemwalker Desktop Patrol (CS) is already installed. To install the DS, uninstall CS beforehand.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

You cannot install Systemwalker Desktop Patrol (DS) if Systemwalker Desktop Patrol (CT) is already installed. To install the DS, uninstall CT beforehand.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Systemwalker Desktop Patrol CT is not installable if Systemwalker Desktop Patrol CS installed. Please uninstall, when you install.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

Systemwalker Desktop Patrol CT is not installable if Systemwalker Desktop Patrol DS installed. Please uninstall, when you install.

Cause

The functional components of this product cannot be installed.

Action

Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.

The newest version is already installed. :Registration version=%s1

Variable information

%s1: version

Cause

You cannot overwrite the media already installed with a version older than it.

Action

Install after uninstalling the media already installed.

Failed to open a file listing product names.

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

An installation place path is too long. Please shorten the path name to specify.

Cause

The path of the installation target is too long.

Action

Specify the installation target path within 64 halfwidth characters.

Installation may be unable to operate normally. Please install again after rebooting a machine.

Cause

As some files were in use while the program was being uninstalled, failed to delete those files.

Action

Reinstall after restarting PC.

Failed to register the registry.

Cause

Failed to register the registry.

Action

Reinstall after restarting PC.

Software downloading (once called Contents downloading)is started. Please execute the installer again after ending this function. Please wait for 5 minutes before executing the installer again if these functions have not been started.

Cause

The software is being downloaded.

Action

Reinstall after the software download is completed.

Performing software download or patch installed. Please execute the uninstallation again after ending these functions. Please wait for 5 minutes before uninstallation if these functions have not been started.

Cause

Software download or patch installation is operating.

Action

Reinstall after the software download or patch installation is completed.

Failed to register the service. The Services window may be open. Close the window and perform installation again.

Cause

"Services Window" is open.

Action

Install after closing the "Services Window".

Failed to start the service.

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

Failed to execute the resident module.

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

Failed to start %s1.

Variable information

%s1: program name

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

%s1 ended abnormally.

Variable information

%s1: program name

Cause

A memory shortage may have occurred.

Action

Install after restarting PC.

Cannot stop the service. Check the service status, and then install it again. Service name: ITBudgetMGR (INV)

Cause

Cannot stop the service.

Action

Install after restarting PC.

The environment settings file cannot be found.

Cause

The environment setup file is not located in the specified directory.

Action

Specify a directory where the environment setup file is stored.

The environment setup procedure has been cancelled. After completing installation, please start "Systemwalker Desktop Patrol CT - Environment Setup" through the menu and be sure to specify the user ID and the PC name.

Cause

The environment setup procedure cannot be completed.

Action

Start the environment setup window and specify the user ID and PC name.

Stop the "ITBudgetMGR (INV)" service and close the Service Setting window, and then perform the installation again.

Cause

The service is being started.

Action

Reinstall after stopping the service and closing the services setting window.

The uninstalling function may not operate normally. Exit all Windows programs currently in use, and then perform the installation procedure again.

Cause

Software is being downloaded, or the environment setup window is operating.

Action

Exit Windows programs currently in use, and then reinstall.

The uninstallation may not run normally. Exit all Windows programs currently in use, and then perform the installation procedure again. (Detail:Ctd)

Cause

The Inventory collection or policy download function is operating.

Action

Reinstall after a while.

An internal error occurred during the setup procedure.
Save the trace file (installation directory \FJSVsbtrs\data\log\Setup.log) and contact the support services to which you subscribed.

Cause

An internal error occurred.

Action

Save the trace file and contact the service desk of contract.

Failed to get the user ID from the environment setup file listing user IDs and PC names. Please enter the user ID.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID to be retrieved from the file.

Action

Enter the user ID.

Failed to get the user ID and PC from the environment setup file listing user IDs and PC names. Please enter the user ID and PC name.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID and PC name to be retrieved from the file.

Action

Enter the user ID and PC name in the environment setup window.

The specified condition is not supported.
Please enter the user ID.

Cause

An unsupported condition was specified as the method for getting the user ID.

Action

Enter the user ID in the environment setup window.

Failed to get the PC from the environment setup file listing user IDs and PC names. Please enter the PC name.

Cause

The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the PC name to be retrieved from the file.

Action

Enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the serial number of the computer.
Input the PC name.

Cause

Probable status includes the following:

Serial numbers information is not set correctly in the PC.
Windows Management Instrumentation (WMI) function is not enabled.
The operating system is not compatible with a PC with that serial number.

Action

Enter the PC name in the environment setup window.

Specified condition is not supported.
Input PC name.

Cause

An unsupported condition was specified as the method for getting the default value of PC name.

Action

Enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the PC name.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Action

Enter the PC name in the environment setup window.

Unable to set the PC name automatically, because the environment does not allow obtaining the IP address.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Action

Enter the PC name in the environment setup window.

Failed to get the user ID.
Please enter the user ID.

Cause

Failed to get the default value of user ID.

Action

Enter the user ID in the environment setup window.

Failed to obtain PC name.
Please input the PC name.

Cause

Failed to get the default value of the PC name.

Action

Enter the PC name in the environment setup window.

Provide information in the required field.

Cause

Mandatory input items are not input.

Action

Input the mandatory input items.

The specified port number is invalid.

Cause

The port number entered is not valid.

Action

Set a number for the port within a range from 0 to 65,535.

Cannot find the setup file in the following directory: %s1
Store the setup file in the above directory.

Variable information

%s1: specified path of setup file

Cause

The environment setup file does not exist in the specified path.

Action

Reinstall after downloading the installer again.

Failed to open the following setup file: %s1
Download the setup file, and run Setup again.

Variable information

%s1: specified path of setup file

Cause

Failed to open the environment setup file.

Action

Reinstall after downloading the installer again.

Failed to initialize the configuration file.
Uninstall the product first, and install it again.

Cause

Failed to initialize the environment setup file.

Action

Reinstall.

Failed to initialize the registry.
Uninstall it, and then perform installation again.

Cause

Failed to initialize the registry.

Action

Reinstall.

Provide information in the field.

Cause

Nothing is set but space.

Action

Reset items and input

Specify the user name.

Cause

Although a proxy password is entered, no proxy user name is entered.

Action

Enter the proxy user name.

Specify an existing file.

Cause

The specified file does not exist.

Action

Specify a file that exists.

The specified maximum size is invalid.

Cause

The entry for the maximum size of the software storage directory is incorrect.

Action

Enter a number greater than 1 for the maximum size.

Please set the directory for saving distributed software with absolute path.

Cause

An absolute path is not used for setting the software storage directory.

Action

Set the software storage directory by using an absolute path.

Failed to create the directory.

Cause

Failed to create a directory.

Action

Confirm the access authority for the parent directory of specified path. Or specify other directory.

Specify the absolute path to the directory for expanding files.

Cause

An absolute path is not used for setting the decompression target directory.

Action

Set the decompression target directory by using an absolute path.

Could not setup the environment, because the Distribution Server configuration file 'DSinstall.inf' contains an invalid information.
%s1
Save the file indicated above, and contact your service support representative.

Variable information

%s1: DS environment setup information file path

Cause

The DS environment setup information file (Dsinstall.inf) contains an error.

Action

Save the DS environment setup information file (Dsinstall.inf) and contact the service desk of contract.

Cannot find the Distribution Server configuration file in the following location.
%s1
Store the Distribution Server configuration file in the location indicated above.

Variable information

%s1: DS environment setup information file path

Cause

The DS environment setup information file cannot be found.

Action

Reinstall after downloading the installer again.

No SMEE product is installed, and the SSL communication environment setup window cannot be started. Please operate again after installing the SMEE product.

Cause

The SSL communication environment setup has been started before installing the SMEE product.

Action

Start and perform SSL communication environment setup after installing the SMEE product.

Specify the hard disk on the local drive for the installation folder.

Cause

A hard disk that does not exist in local drive in the installation target was specified.

Action

Specify the hard disk of local drive in installation target folder.

Installation failed. Please check the cause of failure and execute installation again.

Cause

An exception occurred in the installation procedure. Or a Cancel option was selected in the installation procedure.

Action

In case of canceling installation
Reinstall or return to the initial status by uninstalling. But note that the original environment will be deleted when the cancellation is selected during overwriting installation or upgrade installation.
In case of exception occurring in the installation procedure
Reinstall after confirming the exception content and excluding the causes, or return to the initial status by uninstalling. But note that the original environment will be deleted when the exception occurred during overwriting installation or upgrade installation.

Failed to check the version of Symfoware.

Cause

Failed to check the version of Symfoware.

Action

The PC environment must be checked.

An older version of Symfoware Server is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware server of old version has already been installed.

Action

Check the PC environment.

Symfoware Programmer's Kit is installed.
Therefore, this product cannot be installed on this computer.

Cause

Symfoware Programmer's Kit has already been installed.

Action

Check the PC environment.

Symfoware Client is installed.
Therefore, this product cannot be installed on this computer.

Cause

Symfoware client has already been installed.

Action

Check the PC environment.

The incompatible Symfoware Server or Symfoware Programmer's Kit is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware server or Symfoware Programmer's Kit that cannot be combined has already been installed.

Action

Check the PC environment.

An older version of Symfoware client is installed.
Therefore, this product cannot be installed on this computer.

Cause

The Symfoware client of old version has already been installed.

Action

Check the PC environment.

An unpredictable error occurs in version check of Symfoware.

Cause

An unexpected error occurred when checking the Symfoware version.

Action

Check the PC environment.

Target location for installing Symfoware is not specified.

Cause

The installation target of Symfoware is not specified.

Action

Specify the installation target of Symfoware.

Target location for installing Symfoware contains character string that cannot be specified "Spaces, '\\' , '/', ':',';', ',' ,'*','?', '\"','<','>', '|' ".

Cause

Illegal string is contained in the installation target of Symfoware.

Action

Modify the installation target of Symfoware.

Failed to create installation directory of Symfoware.

Cause

Failed to create the installation target of Symfoware

Action

Modify the installation target of Symfoware.

The specified file system is not NTFS.

Cause

The file system is not NTFS

Action

Check the PC environment.

Failed to obtain the state of World Wide Web Publishing Service.
This service needs to be stopped when reinstalling and upgrading this product.
Please confirm on the service screen that the service has been stopped before reinstallation.

Cause

Probably, the "World Wide Web Publishing Service" service has been started.

Action

Reinstall after stopping "World Wide Web Publishing Service" through the services window and closing the services window.

The service "World Wide Web Publishing Service" is currently running.
You must stop the service first to install, reinstall or upgrade the product.
Stop the service using Services, and try again.

Cause

"World Wide Web Publishing Service" service has been started

Action

Reinstall after stopping "World Wide Web Publishing Service" through the services window and closing the services window.

Failed to rename files.

Cause

Failed to rename the file.

Action

Reinstall after restarting PC.

Failed to write the initialization information.

Cause

Failed to write information into the registry.

Action

Reinstall after restarting PC.

Failed to install the installation software instruction (readme.txt).

Cause

Failed to register the software readme file (readme.txt).

Action

Reinstall after restarting PC.

This program requires VGA or higher resolution.

Cause

The resolution may be for unsupported objects.

Action

Reinstall after checking the PC environment.

The specified installation target folder name is too long. It should be 64 halfwidth characters or less to install this product.

Cause

The installation target folder name is too long.

Action

Specify the installation target for this product again.

Cannot find SETUP.EXE to install Desktop Patrol (CS).

Cause

The Setup.exe of Desktop Patrol (CS) is not found.

Action

Reinstall after restarting PC.

Cannot execute SETUP.EXE to install Desktop Patrol (CS).

Cause

The Setup.exe of Desktop Patrol (CS) cannot be started.

Action

Reinstall after restarting PC.

SETUP.EXE for Desktop Patrol (CS) has exited abnormally.

Cause

The Setup.exe of Desktop Patrol (CS) ended abnormally.

Action

Reinstall after restarting PC.

Failed to execute the Internet Information Service command for environment settings.

Cause

Failed to start the Internet Information Server environment setup command.

Action

Reinstall after restarting PC.

Setup has detected that a newer version of Systemwalker Desktop Patrol already installed on this computer.

Cause

The Systemwalker Desktop Patrol whose version is higher than this product version has been installed.

Action

During installation, uninstall the installed product, and then reinstall.

Unable to terminate ATOOLINIT.EXE.

Cause

The atoolinit.exe cannot be stopped.

Action

Reinstall after restarting PC.

ATOOLINIT.EXE has exited abnormally.

Cause

The atoolinit.exe ended abnormally.

Action

Reinstall after restarting PC.

Environment setup is started. Please execute the installer after ending this function.

Cause

The environment setup is operating.

Action

Reinstall after the environment setup is completed.

Failed to set access permission(s) to the installed files and folder. Check the target installation folder(s) and run installer again.

Cause

Failed to set access authority for the specified folders in installation target.

Action

Confirm the access authority of the folder specified in the installation target, and reinstall after restarting the system.

Failed to start setup command of access permission for the target installation folder.
Restart the system and run installer again.

Cause

Failed to start the command of access authority for folders specified in installation target.

Action

Reinstall after restarting the system.

Systemwalker Desktop Patrol CT is started.
Please execute the installation after ending it.

Cause

Failed to install as Systemwalker Desktop Patrol program has been operating.

Action

Reinstall after completing Systemwalker Desktop Patrol program.

Failed to register the service. As the services setting window is open, please close the window and click [Retry].
[Retry] [Cancel]

Cause

Failed to register the service because the services setting window is open.

Action

Select the [Retry] button after closing the services setting window. Continue installation.

In 64-bit environment, installation target cannot be specified under Program Files. Please specify another installation target.

Cause

The files that belong to Program Files are specified in installation target.

Action

Under 64-digit OS environment, specify files that do not belong to Program Files in installation target path.

Live Help Client bundled with this installer will not be installed because it has already been installed.

Cause

A Live Help Client bundled with another product is already installed on the PC on which you are trying to install CT.

Action

If using a Live Help Client that is bundled with another product, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.

If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help Client, restart the PC and then start the CT installer again.

Live Help Client bundled with this installer will not be installed because a newer version has already been installed.

Cause

A newer version of Live Help Client is already installed on the PC on which you are trying to install CT.

Action

To keep using the installed Live Help Client, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.

Live Help Client bundled with this installer will not be installed because Live Help Client (64-bit) has already been installed.

Cause

A 64-bit version of Live Help Client is already installed on the PC on which you are trying to install CT.

Action

To keep using the 64-bit version of Live Help Client, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.

Live Help Client bundled with this installer will not be installed because the Live Help products (64-bit) have already been installed.

Cause

The 64-bit version of Live Help products (example: Live Help Expert 64-bit version) have already been installed on the PC on which you are trying to install CT, so the 32-bit version of Live Help Client cannot be installed.

Action

To keep using the 64-bit version of Live Help products, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.

If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help product, restart the PC and then start the CT installer again. Install the 32-bit version of the Live Help product as necessary.

An internal error occurred. (%s1)

Variable information

%s1: Detailed code

Cause

An inconsistency was detected in the processing of the product. It is likely that the downloaded installer is incomplete.

Action

Download the installer again and reinstall.

Failed to install Live Help Client. (%s1)

Variable information

%s1: Error number

Cause

Failed to install Live Help Client. It is likely that the downloaded installer is incomplete.

Action

Download the installer again and reinstall.