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Systemwalker Desktop Patrol Installation Guide
FUJITSU Software

1.1 Determine System Configuration

This section explains how to design the deployment of the following components in the system of Systemwalker Desktop Patrol. For details on the components, refer to User's Guide.

Among these components, some may not be compatible with the others. Refer to "Products That Cannot Coexist" in the User's Guide for conformation prior to the design of system configuration.

The following important points shall be noticed when installing the components according to the design of system configuration:

CS

CS is a server which defines operation polices of software distribution and collection policies for inventory information, and distributes service to each proxy.

This server provides security patch distribution, security auditing, power saving monitoring and license management service through a web browser according to a database containing IT asset information (IT policy) and organization information (human resources and section information). Usually, one CS is installed in a company.

DS

DS is a server which transfers or saves operation policies, collects or distributes inventory information or distributed software.

The server is installed for load sharing. It is effective when a CT is remote, the speed of network line is low, or the capacity of the distributed software is larger.

AC

AC is a management console for report output, asset information registration and alteration, and Location Map creation and browse.

It is not necessary to install an AC if the above functions are not used.

CT

The CT is installed in a PC that manages assets by collecting inventory information. It provides distributed software download and security patch reception service.

CT is installed together with CS and DS.

When managing PCs on the Internet, install High Security CT to allow secure communication. When installing High Security CT, it is also necessary to install SS to accept secure connections with the secure version of CT.

ADT

ADT is installed in each network segment and can automatically detect the devices connecting to the network in the same segment. Also, it notifies the detected device information to CS.

Web GUI

Web GUI is an operation view of operation of Systemwalker Desktop Patrol which is carried out through the web browser in order to make use of services provided by CS.

Additionally, operation policies of CT can be set.

Main menu and download menu are included in Web GUI.

SS

Server used for the following roles:

  • A Relay Server that notifies CS of inventory information from a smart device

  • A Relay Server that accepts connections with High Security CT

It is necessary to install this server if managing smart devices and High Security CT.

Smart device CT

It is installed on smart devices that manage the assets through inventory information collection.

Live Help Expert

This software is used for remote operation on Live Help Client. With this software, the CT user can directly connect to the PC of the CT user and provide assistance when the CT user is in trouble with operation of the PC.

Live Help Client

This software is installed on the PC of a client user who needs help or on a server you wish to operate remotely. The CT user can be helped by remote operation of Live Help Expert when he/she does "not know how to respond to the message on the screen" or "not know how to operate the application".

Systemwalker Support Center

Systemwalker Support Center is a Fujitsu-managed system Support Center. This center distributes the "Software Dictionary" which defines inventory information collected from Systemwalker Desktop Patrol CT, provides relevant information and answers questions about Systemwalker Desktop Patrol.


Example of system configuration

When one CS is installed

For example, suppose that there are 3 sections in a certain company; a Systemwalker Desktop Patrol CS is installed to manage PCs of each section. The components of Systemwalker Desktop Patrol to be installed in the company are shown below:

  • Systemwalker Desktop Patrol CS: 1 unit

  • Systemwalker Desktop Patrol CT: Same as the number of PCs of each section

According to the above case, its configuration system view is shown as follows:

When DS are installed

For example, suppose that there are three sections in a certain company. It is required to install a DS in each section to share load due to the large capacity of distributed software. The components of Systemwalker Desktop Patrol to be installed in the company are shown as follows:

  • Systemwalker Desktop Patrol CS: 1 unit

  • Systemwalker Desktop Patrol DS: 3 units

  • Systemwalker Desktop Patrol CT: Same as the number of PCs of each section

According to the above case, its configuration system view is shown as follows:

When ADT is installed

Suppose that a company has a section where devices other than PCs are installed, ADT can automatically detect the devices connecting to the network. Additionally, AC can be used to output reports. The components of Systemwalker Desktop Patrol to be installed in the company are shown below:

  • Systemwalker Desktop Patrol CS: 1 unit

  • Systemwalker Desktop Patrol DS: 2 units

  • Systemwalker Desktop Patrol AC: 1 unit

  • Systemwalker Desktop Patrol ADT:3 units

  • Systemwalker Desktop Patrol CT: Same as the number of PCs of each section

According to the above case, its configuration system view is shown as follows:

When SS is installed

Suppose that a company has a section where smart devices are used in the company's intranet. SS can collect and manage inventory information, not only for PCs but also for smart devices. Moreover, by installing SS on the DMZ and performing secure communication using High Security CT, PC inventory information can be collected and managed even in an Internet environment. The components of Systemwalker Desktop Patrol to be installed in the company are shown below:

  • Systemwalker Desktop Patrol CS: 1 unit

  • Systemwalker Desktop Patrol DS: 1 units

  • Systemwalker Desktop Patrol SS: 2 unit

  • Systemwalker Desktop Patrol CT: Same as the number of PCs of each section. Install High Security CT on each of the PCs in the department where secure communication is performed in an Internet environment

  • Smart device CT: Same as the number of smart devices

According to the above case, its configuration system view is shown as follows:

Note

If both Systemwalker Desktop Patrol and Systemwalker Desktop Keeper manage iOS, the Systemwalker Desktop Patrol SS and the Systemwalker Desktop Keeper Relay Server must coexist.