Purpose of This Document
This manual provides information on the corrective action to be taken when trouble occurs during installation or operation of FUJITSU Software ServerView Resource Orchestrator (hereinafter Resource Orchestrator).
Intended Readers
This manual is written for people who will install, operate, and maintain systems using Resource Orchestrator.
Structure of This Document
This manual is composed as follows:
Explains the flow for troubleshooting.
Explains the corrective actions for trouble involving Virtual Edition.
Explains the corrective actions for trouble that occurs when operating L-Servers.
Explains the corrective actions for trouble that occurs when operating images or cloning images.
Explains the corrective actions for trouble that occurs during snapshot operations.
Explains the corrective actions for trouble that occurs during operation of VM management software or server virtualization software.
Explains the corrective actions for trouble that occurs when operating the ROR console.
Explains strategies for handling problems in the operation of L-Platform management functions.
Explains strategies for handling problems with L-Platform operations.
Explains strategies for handling problems with VM hosts operations.
Explains strategies for handling problems with Dashboard operations.
Explains the operations to use when troubleshooting the admin server.
Explains how to troubleshoot system errors.
Web Site URLs
URLs provided as reference sources within the main text are correct as of December 2016.
Document Conventions
The notation in this manual conforms to the following conventions.
When there is different information for the different versions of Resource Orchestrator, it is indicated as follows:
[All Editions] | Sections relevant for all editions |
[Cloud Edition] | Sections related to Cloud Edition |
[Virtual Edition] | Sections related to Virtual Edition |
When using Resource Orchestrator and the functions necessary differ due to the necessary basic software (OS), it is indicated as follows:
[Windows Manager] | Sections related to Windows manager |
[Linux Manager] | Sections related to Linux manager |
[Windows] | Sections related to Windows |
[Linux] | Sections related to Linux |
[Red Hat Enterprise Linux] | Sections related to Red Hat Enterprise Linux |
[Solaris] | Sections related to Solaris |
[VMware] | Sections related to VMware |
[Horizon View] | Sections related to VMware Horizon View |
[Hyper-V] | Sections related to Hyper-V |
[Xen] | Sections related to RHEL5-Xen |
[KVM] | Sections related to RHEL-KVM |
[Solaris Zones] | Sections related to Solaris Zones (Solaris 10) and Solaris Zones (Solaris 11) |
[Solaris Zones (Solaris 10)] | Sections related to Solaris Zones with Solaris 10 VM hosts |
[Solaris Zones (Solaris 11)] | Sections related to Solaris Zones with Solaris 11 VM hosts |
[OVM for x86] | Sections related to Oracle VM Server for x86 2.2 and Oracle VM Server for x86 3.x |
[OVM for x86 2.2] | Sections related to Oracle VM Server for x86 2.2 |
[OVM for x86 3.x] | Sections related to Oracle VM Server for x86 3.2 and Oracle VM Server for x86 3.3 |
[OVM for SPARC] | Sections related to Oracle VM Server for SPARC |
[Citrix Xen] | Sections related to Citrix XenServer |
[Physical Servers] | Sections related to physical servers |
Unless specified otherwise, the blade servers mentioned in this manual refer to PRIMERGY BX servers.
Oracle Solaris may also be indicated as Solaris, Solaris Operating System, or Solaris OS.
Oracle Solaris Zones may also be indicated as Solaris Containers or Solaris Container.
Oracle VM Server for x86 may also be indicated as Oracle VM.
In Resource Orchestrator, the following servers are referred to as SPARC Enterprise.
SPARC Enterprise M3000/M4000/M5000/M8000/M9000
SPARC Enterprise T5120/T5140/T5220/T5240/T5440
In Resource Orchestrator, the following servers are referred to as SPARC M10.
SPARC M10-1/M10-4/M10-4S
Fujitsu M10 is the product name used for SPARC M10 when they are sold outside Japan.
References and character strings or values requiring emphasis are indicated using double quotes ( " ).
GUI items are shown enclosed by brackets ([ ]).
The order of selecting menus is indicated using [ ]-[ ].
Text to be entered by the user is indicated using bold text.
Variables are indicated using italic text and underscores.
The ellipses ("...") in menu names, indicating settings and operation window startup, are not shown.
The ">" used in Windows is included in usage examples. When using Linux, read ">" as meaning "#".
When using Resource Orchestrator on Windows 8 and Windows Server 2012, please note the following.
When OS operations are explained in this manual, the examples assume OSs up to Windows 7 and Windows Server 2008. When using Resource Orchestrator on Windows 8 or Windows Server 2012, take explanations regarding the [Start] menu as indicating the [Apps] screen.
The [Apps] screen can be displayed by right-clicking on the [Start] screen and then right-clicking [All apps].
When using Resource Orchestrator on Windows 8.1 and Windows Server 2012 R2, please note the following.
When OS operations are explained in this manual, the examples assume OSs up to Windows 7 and Windows Server 2008. When using Resource Orchestrator on Windows 8.1 or Windows Server 2012 R2, take explanations regarding the [Start] menu as indicating the [Apps] screen.
The [Apps] screen can be displayed by swiping the [Start] screen from bottom to top, or clicking the downward facing arrow on the lower-left of the [Start] screen.
When using Resource Orchestrator on Windows Server 2003 or Windows Server 2003 x64 Edition, take explanations regarding [Programs and Features] on the Control Panel as indicating [Add or Remove Programs].
Menus in the ROR console
Operations on the ROR console can be performed using either the menu bar or pop-up menus.
By convention, procedures described in this manual only refer to pop-up menus.
Regarding Installation Folder Paths
The installation folder path may be given as C:\Fujitsu\ROR in this manual.
Replace it as shown below.
[Virtual Edition]
When using Windows 64-bit (x64)
C:\Program Files (x86)\Resource Orchestrator
When using Windows 32-bit (x86)
C:\Program Files\Resource Orchestrator
[Cloud Edition]
C:\Program Files (x86)\Resource Orchestrator
Command Examples
The paths used in command examples may be abbreviated. When using commands, execute them using the paths in the "Name" column in the "Reference Guide (Command) VE" and the "Reference Guide (Command/XML) CE".
Abbreviations
The following abbreviations are used in this manual:
Abbreviation | Products | |
|---|---|---|
Windows | Microsoft(R) Windows Server(R) 2003 R2, Standard Edition | |
Windows Server 2003 | Microsoft(R) Windows Server(R) 2003 R2, Standard Edition | |
Windows 2003 x64 Edition | Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition | |
Windows Server 2008 | Microsoft(R) Windows Server(R) 2008 Standard | |
Windows 2008 x86 Edition | Microsoft(R) Windows Server(R) 2008 Standard (x86) | |
Windows 2008 x64 Edition | Microsoft(R) Windows Server(R) 2008 Standard (x64) | |
Windows Server 2012 | Microsoft(R) Windows Server(R) 2012 Standard | |
Windows PE | Microsoft(R) Windows(R) Preinstallation Environment | |
Windows Vista | Windows Vista(R) Business | |
Windows 7 | Windows(R) 7 Professional | |
Windows 8 | Windows(R) 8 Pro | |
Windows 10 | Windows(R) 10 Pro | |
Linux | Red Hat(R) Enterprise Linux(R) AS (v.4 for x86) | |
Red Hat Enterprise Linux | Red Hat(R) Enterprise Linux(R) AS (v.4 for x86) | |
Red Hat Enterprise Linux 5 | Red Hat(R) Enterprise Linux(R) 5 (for x86) | |
Red Hat Enterprise Linux 6 | Red Hat(R) Enterprise Linux(R) 6 (for x86) | |
Red Hat Enterprise Linux 7 | Red Hat(R) Enterprise Linux(R) 7.0 (for Intel64) | |
RHEL5-Xen | Red Hat(R) Enterprise Linux(R) 5.4 (for x86) Linux Virtual Machine Function | |
RHEL-KVM | Red Hat(R) Enterprise Linux(R) 6.1 (for x86) Virtual Machine Function | |
Xen | Citrix XenServer(R) 5.5 | |
XenServer 6 | Citrix XenServer(R) 6.0 | |
DOS | Microsoft(R) MS-DOS(R) operating system, DR DOS(R) | |
SUSE Linux Enterprise Server | SUSE(R) Linux Enterprise Server 10 Service Pack 2 for x86 | |
Oracle Enterprise Linux | Oracle Enterprise Linux Release 6.7 for x86 (32bit) | |
Solaris | Oracle Solaris 10 05/09 (Update7) | |
OVM for x86 2.2 | Oracle(R) VM Server for x86 2.2 | |
OVM for x86 3.x | OVM for x86 3.2 | Oracle VM Server for x86 v3.2.x |
OVM for x86 3.3 | Oracle VM Server for x86 v3.3.x | |
OVM for SPARC | Oracle(R) VM Server for SPARC | |
Oracle VM Manager | Oracle(R) VM Manager | |
Citrix XenServer | Citrix XenServer(R) 6.0 | |
ESC | ETERNUS SF Storage Cruiser | |
GLS | PRIMECLUSTER GLS | |
Navisphere | EMC Navisphere Manager | |
Solutions Enabler | EMC Solutions Enabler | |
MSFC | Microsoft Failover Cluster | |
Solaris | Oracle Solaris 10 05/09 (Update7) | |
SCVMM | System Center Virtual Machine Manager 2008 R2 | |
VMware | VMware vSphere(R) 4 | |
VMware ESX | VMware(R) ESX(R) | |
VMware ESX 4 | VMware(R) ESX(R) 4 | |
VMware ESXi | VMware(R) ESXi(TM) | |
VMware ESXi 5.0 | VMware(R) ESXi(TM) 5.0 | |
VMware ESXi 5.1 | VMware(R) ESXi(TM) 5.1 | |
VMware ESXi 5.5 | VMware(R) ESXi(TM) 5.5 | |
VMware ESXi 6.0 | VMware(R) ESXi(TM) 6.0 | |
VMware Infrastructure Client | VMware(R) Infrastructure Client | |
VMware Tools | VMware(R) Tools | |
VMware vSphere 4.0 | VMware vSphere(R) 4.0 | |
VMware vSphere 4.1 | VMware vSphere(R) 4.1 | |
VMware vSphere 5 | VMware vSphere(R) 5 | |
VMware vSphere 5.1 | VMware vSphere(R) 5.1 | |
VMware vSphere 5.5 | VMware vSphere(R) 5.5 | |
VMware vSphere 6.0 | VMware vSphere(R) 6.0 | |
VMware vSphere Client | VMware vSphere(R) Client | |
VMware vCenter Server | VMware(R) vCenter(TM) Server | |
VMware vClient | VMware(R) vClient(TM) | |
VMware FT | VMware(R) Fault Tolerance | |
VMware DRS | VMware(R) Distributed Resource Scheduler | |
VMware DPM | VMware(R) Distributed Power Management | |
VMware Storage VMotion | VMware(R) Storage VMotion | |
VMware vDS | VMware(R) vNetwork Distributed Switch | |
VMware Horizon View | VMware Horizon View 5.2.x | |
VMware Virtual SAN | VMware(R) Virtual SAN(TM) | |
VIOM | ServerView Virtual-IO Manager | |
SVOM | ServerView Operations Manager | |
BladeLogic | BMC BladeLogic Server Automation | |
Excel | Microsoft(R) Office Excel(R) 2003 | |
Excel 2003 | Microsoft(R) Office Excel(R) 2003 | |
Excel 2007 | Microsoft(R) Office Excel(R) 2007 | |
Excel 2010 | Microsoft(R) Office Excel(R) 2010 | |
Excel 2013 | Microsoft(R) Office Excel(R) 2013 | |
Internet Explorer | Windows(R) Internet Explorer(R) 8 | |
Firefox | Firefox(R) | |
ServerView Agent | ServerView SNMP Agents for MS Windows (32bit-64bit) | |
RCVE | ServerView Resource Coordinator VE | |
ROR | FUJITSU Software ServerView Resource Orchestrator | |
ROR VE | FUJITSU Software ServerView Resource Orchestrator Virtual Edition | |
ROR CE | FUJITSU Software ServerView Resource Orchestrator Cloud Edition | |
Resource Coordinator | Systemwalker Resource Coordinator | |
Resource Coordinator VE | ServerView Resource Coordinator VE | |
Resource Orchestrator | FUJITSU Software ServerView Resource Orchestrator | |
SVFAB | ServerView Fabric Manager | |
Export Administration Regulation Declaration
Exportation/release of this document may require necessary procedures in accordance with the regulations of your resident country and/or US export control laws.
Trademark Information
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries.
Citrix(R), Citrix XenServer(R), Citrix Essentials(TM), and Citrix StorageLink(TM) are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries.
Dell is a registered trademark of Dell Computer Corp.
EMC, EMC2, CLARiiON, Symmetrix, and Navisphere are trademarks or registered trademarks of EMC Corporation.
HP is a registered trademark of Hewlett-Packard Company.
IBM is a registered trademark or trademark of International Business Machines Corporation in the U.S.
Linux is a trademark or registered trademark of Linus Torvalds in the United States and other countries.
Microsoft, Windows, MS-DOS, Windows Server, Windows Vista, Excel, Active Directory, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.
Firefox is a trademark or registered trademark of the Mozilla Foundation in the United States and other countries.
NetApp is a registered trademark of Network Appliance, Inc. in the US and other countries. Data ONTAP, Network Appliance, and Snapshot are trademarks of Network Appliance, Inc. in the US and other countries.
Oracle and Java are registered trademarks of Oracle and/or its affiliates in the United States and other countries.
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Red Hat, RPM and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
Spectrum is a trademark or registered trademark of Computer Associates International, Inc. and/or its subsidiaries.
SUSE is a registered trademark of SUSE LINUX AG, a Novell business.
VMware, the VMware "boxes" logo and design, Virtual SMP, and VMotion are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions.
ServerView and Systemwalker are registered trademarks of FUJITSU LIMITED.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Notices
The contents of this manual shall not be reproduced without express written permission from FUJITSU LIMITED.
The contents of this manual are subject to change without notice.
Revision History
Month/Year Issued, Edition | Manual Code |
|---|---|
July 2012, First Edition | J2X1-7672-01ENZ0(00) |
October 2012, Second Edition | J2X1-7672-02ENZ0(00) |
December 2012, Third Edition | J2X1-7672-03ENZ0(00) |
January 2013, Fourth Edition | J2X1-7672-04ENZ0(00) |
June 2013, Edition 4.1 | J2X1-7672-04ENZ0(01) |
August 2013, Edition 4.2 | J2X1-7672-04ENZ0(02) |
December 2013, Fifth Edition | J2X1-7672-05ENZ0(00) |
February 2014, Edition 5.1 | J2X1-7672-05ENZ0(01) |
April 2014, Edition 5.2 | J2X1-7672-05ENZ0(02) |
June 2014, Edition 5.3 | J2X1-7672-05ENZ0(03) |
April 2015, Sixth Edition | J2X1-7672-06ENZ0(00) |
July 2015, Edition 6.1 | J2X1-7672-06ENZ0(01) |
December 2015, Edition 6.2 | J2X1-7672-06ENZ0(02) |
January 2016, Edition 6.3 | J2X1-7672-06ENZ0(03) |
June 2016, Edition 6.4 | J2X1-7672-06ENZ0(04) |
September 2016, Edition 6.5 | J2X1-7672-06ENZ0(05) |
December 2016, Edition 6.6 | J2X1-7672-06ENZ0(06) |
Copyright
Copyright 2010-2016 FUJITSU LIMITED
